Webbs Motor Caravans Opiniões 

Purchased a motorhome from Webbs in December 2024. It had some rectification work needed prior to collection that was agreed. Not all work was carried out and it was given back to Webbs to resolve, this ended up in Webbs having to send the motorhome to the main Peugeot dealer to resolve the initial problem. The motorhome was delivered back to me and again not all problems were resolved.

It was agreed with Webbs mutually to refund my purchase which was very good. When I returned the motorhome (at my cost) they said "if anything comes in that you like, just let us know". I left this amicably and very happy in light of the situation.

Fast forward a few months and they had a new motorhome for sale. I enquired as I wanted the motorhome but to have a few additions to be added on - I was informed that they could not sell me another motorhome due to company policy, in that I had rejected (Amicably) a previous motorhome. I raised this with there sales manager, as this was quiet shocking and the tone of email sent, and it was confirmed they did not want to sell me a motorhome.

Really pleased with Webbs, the staff were knowledgeable and friendly, Steven was in constant communication with us. The after sales care has been great too. We bought an Auto-Explore van which we love, some great design ideas and impressive furnishings.

Making the shift from caravan to used motorhome, and having visited a couple of other dealerships, we found Webbs to be on a different level in terms of the advice and guidance they were able to give. They have a wide array of new and used vans displayed on a relatively large plot - very useful to those who have several models in mind and need to compare. We dealt with Steven who we found to be hugely helpful and very approachable. Having explained our needs Steven quickly identified several models that fitted the bill giving us free rein to compare. He was then very helpful in enabling us to reach a deal, and the whole matter of part exchanging caravan / collecting motorhome was dealt with seamlessly and professionally with Matt from the caravan branch collecting it from our storage site. The motorhome was prepared to a very high standard with a full three year warranty which is extremely reassuring. The two youtube handover videos of the van have been massively helpful, and post sale the company has readily answered any queries we have had. Overall a pleasant hassle free positive experience.

Excellent service with nothing too much trouble.
Very helpful and friendly staff.
Good communication throughout process. Would recommend.

This is the second caravan we have purchased from Webbs in Salisbury and on both occasions with have had a very good service.Any problem we have had has been dealt with quickly.Alex(sales)is very professional and answered all our questions in an honest manner.Barry (servicing) has dealt with any problems we have had,they have been minor wear and tear but always sorted.Will definitely purchase our next van from Webbs🙂
Cliff.

Great service. Good knowledge and Steven has been brilliant with purchasing our motorhome and with the after sales care provided. All staff friendly and helpful. No hesitation in recommending to buy from Webbs.

Very happy with the experience of buying a new motorhome, Good deal and everybody happy!

All questions we had were answered quickly and correctly.
Process for purchasing was quick and simple to understand.
Coordination with finance company was also seamless.

This is my third purchase from Webbs and I have to say how helpful everybody in the company was from my first chat with Steven to the handover video everything was handled very curtiously and no pressure when asking questions . I can recommend them to anybody who is thinking of purchasing a campervan of any description for the profesional way everything is handled. Thank you Webbs.

Recently bought my new campervan from Webbs. Steve & Josh were extremely helpful and made the whole experience a pleasure. The explanatory handover videos they took were very helpful and informative. The whole experience was professional and customer-orientated. Thank you Webbs.

Excellent, professional company from start to finish, Steven was extremely patient with us, it was our first motorhome purchase. There was no hard sell, very relaxed. It took longer than expected for me to sort out getting the money from my pension company, but this was never an issue as far as Webbs were concerned.
I would happily recommend them and would definitely go back should we wish to purchase another motorhome.

Great company to do business with, from start to finish Steven was brilliant!.
No hard sell, any questions answered, (and there were quite a few)
Right up to our comprehensive hand over video and making sure we were happy with everything before we drove off.
Recommend Webbs for first class service!

Absolutely the best, my third Motorhome from them . Steven is brilliant and his team especially molly ( oops ollie ) never putting you under any pressure given lots of info and very professional without being pushy, would always go to them for more info or another Motorhome.

I don't normally leave reviews but when a company is either exceptionally good or exceptionally bad its good to share. Fortunately, this Company (Webbs Motorcaravans) falls into the former category. Can't recommend highly enough. We bought a motorhome at the beginning of November from them at an extremely reasonable price. EVERYTHING we had asked them to give attention to before pick up was meticulously completed and a "hand-over" video was provided showing everything had been done. After a few days of having the vehicle we realised the ladder to the dropdown bed was missing. We telephoned to inform them and immediately wheels were put into motion to rectify this. A ladder arrived a day later, but unfortunately didn't fit the fixings already there, so again after just a phone call, another ladder arrived the following day which was the correct one, however, a chance search under one of the benches to the rear of the van revealed that we had had a ladder all along. No fuss was made when we called to inform them that our original ladder had been found meaning we now had two brand new ladders surplus to requirements. A shipping label was issued to us via email (it was our mistake so we were happy to pay postage for return but they wouldn't hear of it ) so the ladders are ready to be returned to Webbs for stock. What amazing customer service. I wouldn't hesitate to do business with this company again but we are so thrilled with our motor home that its likely to not be for a very long time.THANK YOU DANNY, THANK YOU STEVE.

Very efficient and friendly team, great service and very proactive. Great job chaps

This was our 2nd purchase through Webbs Reading in 3 years
Excellent service from point of sale to personal handover would highly recommend

Thanks to all at Webbs Reading

I picked up my new motorhome today from Webbs Motor Caravans and I found the overall experience very professional and well run. Their senior sales executive Steven Archer and all the team did a great job. Thanks guys for making it all run so smoothly. Jim

Had a very easy & pleasant experience buying our van from Steve @ Webbs. No pressure selling, which made a change, we were given plenty of time to have a look round by ourselves without anyone hovering around us. Upon handover of our old van and purchase of our new one the whole process was very quick, we had an hour to spare before our insurance kicked in so Steve told us where we could buy lunch, so we sat in our van to eat it. We would use this company again.

We went to look at motorhomes and looked at the vast amount on offer. Steven was brilliant talking us through all the different styles and models, in no way where we pressurised to purchase. We ended up but a lovely van. Again Steven took the time to explain the process and went out of his way to ensure everything went smoothly. Communication from time of choosing van right through to collection was excellent. Collection day came and Steven was on the ball again. Great company, great salesman. Thank you all so very much.

Steve made our experience really straightforward and very easy, the service was great from start to finish and everything he said was presented to us when we collected our motorhome. The only comment was maybe a small gift of something to help us with our camping experience would have been nice. Otherwise great company.