Terrible experience. Charged £560 to add grout to some tiles when we had a shower leakage. Rude attitude and feel completely ripped off
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Leia as opiniões dos outros
Scam company !!!! Simple toilet blockage with no leaks or spills (just slow drainage) Expected time to fix - one hour so accepted the emergency fee of £249. The plumber covered the bathroom in... Ver mais
Scam company says 60 callout charges and then you decide if you need to fix the issue and parts but they hide investigation fees. Investigation is switching boiler off and on. Scam bill of 200 creates... Ver mais
If there were a zero-star rating, I'd give it zero stars without hesitation! Charged £720 per hour. During the phone call, they only mentioned a call-out fee of £69 plus VAT, which seemed reasonable.... Ver mais
1,4
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Ripping off a pensioner
My elderly mother has recently moved to a care home and whilst going through her paperwork I have found an invoice from We Fix Now. £445 for replacing a bath tap washing and supply/fitting a toilet push button flush. Totally ripping off a woman in her 80s during Disgusting.
30 de novembro de 2022
Opinião espontânea
Efficient
Very very efficient, needed a plumber and wefixnow sent someone within two hours.
Would recommend.
21 de junho de 2022
Opinião espontânea
My Iphone screen was changed last week…
My Iphone screen was changed last week and now theres a message on the system saying the screen is not genuine! I don’t recommend it!
11 de maio de 2022
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Reviewer,
Please note you have placed a review on the wrong company profile.
We DO NOT fix phones.
We are a Property Maintenance company!
We would appreciate if you could kindly delete this review and place this review on the correct company profile.
Thank you
Samsung home visit repair
Nick visited to repair my screen with Samsung home visit. Nick did a fantastic job that too in a timely fashion. He was personable, sympathetic and professional. I appreciate everything Nick did and to the service he provided. Keep up the good work. Thank you
27 de janeiro de 2021
Opinião espontânea
Samsung screen repair.
Had my Samsung phone screen replaced by WeFix. Technician Carl kept me updated when parts were delayed and re scheduled at a time for my convenience. Genuine Samsung parts with warranty, fixed at my address. Superb service. Ed
4 de dezembro de 2020
Opinião espontânea
Hi I had my boiler fix by wefix gas…
Hi I had my boiler fix by wefix gas engineers who work for London Borough of Barking they did a fantastic job was very fast and efficient and polite also experience which helps they names was Aaron and Micheal I hope they get the chance to read the feedback or get told by management how good they was it’s hard these days to keep good staff thank you so much.
Yours faithfully
Madeleine Bajada
28 de agosto de 2020
Opinião espontânea
The work was done quickly and…
The work was done quickly and efficiently. Not cheap but worth it for peace of mind.
25 de junho de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Janet,
A huge thank you for taking the time for reviewing us and rating us.
Its very much appreciated.
We are always here if you ever need any maintenance support.
Thank you and stay safe.
Kindest regards,
Aftercare Team
Very pleased with service from start to…
Very pleased with service from start to the finish. Would use again and recommend to friends.
3 de junho de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Mrs Starr,
A huge thank you from our teams here for the rating and reviews.
We are every so pleased to hear that you would recommend us to friends but most importantly that you would use again.
We are always here 24hrs a day offering full maintenance solutions whenever you need. Even if you have a general maintenance, give us a call and we will be happy to assist.
Thank you once again Mrs Starr and of course, stay safe!
Kind regards
Aftercare Team
Replacement of burst joint on water pipe
Good and fast service. Would definitely call again for an emergency plumbing situation
29 de abril de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Ms L,
Thank you ever so much for the 5 star rating and the great comments.
We are glad to hear that you would call us in the future if the need ever arose - we do cover all aspect of emergency (gas / plumbing / electrical / drainage).
Thank you once again and #StaySafe!
Kind regards
Aftercare Team
Very good work
Very good work, efficient and pleasant .
Unfortunately the time-slot was not adhered to although there was good communication from the office about the delay.
23 de março de 2020
Opinião espontânea
We Fix Now Ltd
The engineers would receive 5 starts
Reason for overall 4 star rating is my first appointment was not met and this wasn't communicated in a timely manner but was put right by charging the same rate even though the new appointment was made for Saturday which is a much higher rate.
I would use them again and recommend to friends
23 de março de 2020
Opinião espontânea
This company is fantastic and don't…
This company is fantastic and don't hold the customer to ransom in desperate times. They are reasonable and turn up on time and do an excellent job.
23 de março de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Ms L. B.
Thank you ever so much for such lovely comments and using us forth time :D
It is great to know you are so pleased with the service and continue choosing us - we hope to continue and improve further in the future.
Know we are always here when you are in need!
Thank you
Kind regards
Aftercare Team
The service I received was excellent, but he timing of when it was delivered was poor
The service I received was excellent - 5 star rating. The reason I reduced it to 4 stars is that it was to have been delivered the previous day, and another contractor was waiting for the electrician to test the circuit. I was told that there would be an electrician on his way after completing the job he was on - so the other contractor stayed around to complete his duties after the electrician finished. Then I got a call we’ll after the electrician was to be at my place and I was informed that there were complications and no one was going to be able to attend to me that day - and that they would come the next day. So I had to pay standby time for the other contractor plus a second call-out fee because you did not come when you first committed to come.
19 de março de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Peter,
Firstly, we are very sorry for the delay your experienced with us but are most grateful for the positive rating.
Our aim for these feedback is to listen to our customers and constantly improve in line with customer needs / requirements.
Our schedulers work off a live system and we try our utmost best to ensure that delays are minimise as much as possible.
Often, as you may appreciate what could like very simple on surface ends up being a lot more involved. However difficult and involved works are, we will ensure that we try to get the job done there and then.
In these instance our team try to keep customers notified as much as possible to lessen disruption.
We will continue to work together to minimise such delays and hope we get another chance to prove ourselves sometimes in the future should the need every arise.
Thank you and appreciate you taking the time to provide us with the feedback.
Kind regards
Aftercare Team
Polite and proment service from…
Polite and proment service from telephone to engineer's. Thank you.
19 de março de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Mary,
A huge thank you for us to you for rating our service and most importantly we thank you for your continued supported custom.
Your kind comments have been passed through to all the teams including our field engineers that attended...
We hope to continue offering this standard of service to you in the future and other customers.
Kind regards
Aftercare Team
Extremely expensive call out.
I called the company because our boiler had a fault and was no longer working. I gave them the boiler type, fault code and fault summary over the phone and they sent out an engineer for the next day.
The engineer was very polite and seemed like a good guy, he asked if we had the boiler manual and took a look at the boiler. 20 minutes later he was finished and confirmed all of the things that I already told them on the phone.
I had to pay right there on the spot, the engineer tried to charge me £95 but when he called home base they told me I had to pay £190 because it was a 1 hour minimum fee.
I understand that people don't work for free but to charge £190 for doing nothing other than confirming the fault that the boiler was already showing was a total shocker, even the engineer seemed embarrassed.
Would NOT recommend.
16 de março de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Mr Traynor,
We are sorry to hear that you were disappointed with the service that had been provided yesterday.
Our main aim is ensure we get solution for a problem!
Unfortunately, as you may appreciate all boiler systems and codes vary with the hundreds of makes/models - although all our engineers are gas safe registered they cannot be expected to know all codes of every boiler. even the most experience gas engineers will need the aid of manufacturers - and for this reason manufacturers have specific technical lines.
Often although error codes come up on systems gas engineers will still need to attend and in some cases temporary fixes can be applied.
In this instance a pump was required - our engineer did all he could get the pump circulating but could not hence advising on a replacement. Our engineer tested and aimed to free the pump.
With relation to our charges - our phone operatives are very clear on our charging and having reviewed the call recording we can confirm charges were quoted and charged appropriately. We appreciate that your manager expressed his concern over the initial charges - having checked our records there were no correspondence exchanged. Should your manager need any further information we are more than happy to assist further.
Many thanks.
Kind regards
Aftercare Team
Recommanded
Fast respond and nice plumber. Fix the leakage and answer my questions.
12 de março de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Mr S,
A huge thank you for the 5 stars! Very much appreciated.
We are happy to hear James looked after you - we hope to continue in the same manner should you need to use our service again.
We have a 24hrs team at hand - ready to help or any answer any questions you may have.
Thank you
Kind regards
Aftercare Team
Resposta da We Fix Now Ltd
Dear Mr V,
A quick 'to the point' message to say.... Thank you!
We really appreciate you taking the time (no doubt from your busy day to day schedule) to give us feedback!
Thank you
Kind regards
Aftercare Team
Repair and replacement of a light flat to the ceiling.
The ceiling light consisted of a flat bulb fixed to wiring beneath the ceiling, and covered by a moulded glass plate. The wiring had come away and the bulb was not stable within the glass cover.
The electrician knew exactly what to do. He changed the bulb, replaced the damaged wire and fitted a necessary new plate cover.
His work was done in an excellent way and in good time.
His work and his manner are a credit to himself and the company.
10 de março de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Mr Barnett,
A big thank you from Dal (the engineer) through to all of our teams here at WeFixNow for taking the time to write about your experience.
We are happy to hear that your were pleased with the service that had been provided.
The lovely feedback on our engineer Dal has certainly not gone unnoticed - we will be sure to send him back to you whenever you are in need of an electrician.
Thank you very much Mr Barnett :D
Kind regards
Aftercare Team
very good service and prompt
very good service and prompt. the person we spoke to over the phone was very polite and helpful too.
7 de março de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Mizanur,
Just a quick thank you for rating our service and giving a the GREAT BIG 5 STARS!
Our aim to is be helpful in, often what is a stressful situation - we are happy to hear that our colleague in Bookings, Kat was able to help and get Darren our so quickly.
We hope if you ever have any other gas, electrical or plumbing issues you wont hesitate to give our team a call to help you... even if it is just a simply questions!
Thank you once again!
Kind regards
Aftercare Team
Review of gas engineer,s visit to carry out servicing
The engineer was extremely pleasant as well as being efficient.The problems I had before he came no longer exist, thanks to his work.
5 de março de 2020
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Ms M
A great big thank you for the 5 STARS and being a loyal customer since 2018.
We shall certainly pass on the great feedback to James.
It goes without saying - we are always here to help day or night.
We hope to continue to help you in the future if the need ever arise.
Thank you!
Kind regards
Aftercare Team
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