Sophie went out of the way help out with a little problem encountered. I love whittard, for any coffee lover its more than a coffee-great quality and Sophie made sure that I am remaining loyal as a cl... Ver mais
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Leia as opiniões dos outros
Love the company, its delicious coffee, prompt service. Was, however, tempted to give 4 rather than 5 star is that try I as might, I couldn't get the online site to accept the birthday coupon they sen... Ver mais
A empresa respondeu
I have ordered from Whittards several times without any problems however my last delivery didn't arrive and no progress was made on Yodel/Inpost App. I emailed Sarann at customer service at Whittards... Ver mais
A empresa respondeu
Worst service from Whittard of Chelsea. Just after 3 months of giving a 5 star rating, the brand has let me down. I placed an order recently and I neither received the product nor get a response f... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contacto
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I received an exceptional service from Sophie
I received an exceptional service from Sophie after contacting Customer Services. My issue was successfully resolved, Sophie was very efficient and professional. Thank you Sophie!
27 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about the exceptional service you received from Sophie. Providing efficient, professional, and helpful support is something we strive for, and it’s wonderful to know Sophie was able to resolve your issue successfully.
I’ll be sure to pass along your kind words to her, she’ll be thrilled to hear them. Thank you again for choosing us and for your lovely review. The Whittard Team.
Customer service as it should be
A big plaudit to Sarann who dealt with my request swiftly, effectively and with courtesy.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Great customer service
Sophie quickly responded and resolved my query
Thank you 🙏
28 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sophie was able to assist, The Whittard Team.
Excellent customer service
Excellent customer service resolved my issue very quickly the customer service representative sarann was excellent and nothing was too difficult for her. Very pleased with her customer service a Credit to your company. Top service
3 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
My mom and I went to whittards at…
My mom and I went to whittards at Trentham gardens 31st January as we was away the weekend with family the customer service and the staff was the nicest I've had in shops in ages after having a laugh and talking to Diane she pulled us aside and gave us 12 free tubs of any hot chocolates of our choice apparently due Whittard is 140 years old every staff member had to choose 1 customer to give this gift to they was wonderful and maid my day ❤️ x
31 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Congratulations once again on winning a free year’s supply at our Trentham gardens store as part of our 140th anniversary celebrations.
Our friendly experts at the Trentham gardens shop were delighted you won and have already let us know you selected you 12 free tubs of any hot chocolates store on the day. We’re so pleased you were able to enjoy the experience in person and we will pass your feedback on to the store and Diane, they will be so pleased.
We hope you have a delicious year discovering and enjoying your Whittard of Chelsea hot chocolate favourites, and thank you for celebrating this special milestone with us. The Whittard Team.
Great customer service from Sarann with…
Great customer service from Sarann with a quick resolution
28 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Fantastic customer service from Sarann
Fantastic customer service from Sarann. They were friendly and very supportive when my delivery was stolen. Thank you!
29 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Great service
Suran was extremely helpful and professional in dealing the problem I experiencedwiththe product. Resolved the issue quickly and without hassle. If everything was as easy to resolve, it would be great. Many thanks
29 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Customer Service 5 stars at Nottm
I visited Whittard at Nottingham Victoria Centre and was welcomed with a smile by Leanne. I was testing their hot chocolate but shared the fact through conversation I had a bad cold and she then began to recommend some teas that may help and more importantly why. She understood the products. I know she’s there to sell but at no point did I feel ‘sold’ to if that makes sense.
I simply felt heard and valued. There was no push to buy. What an asset to Whittards she is
28 de janeiro de 2026
Opinião espontânea
I just wanted to say thank you to…
I just wanted to say thank you to Sophie for the amazing customer service. My replacement package arrived today, and I really appreciate how quickly and professionally everything was handled.
Best regards,
Ivona
27 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your kind review. We’re delighted to hear that your replacement package arrived safely and that Sophie was able to assist you quickly and professionally.
Your feedback means a great deal to us, and we’ll be sure to pass on your comments to Sophie and the wider team. Should you need any further assistance, please don’t hesitate to get in touch.,
The Whittard Team
Excellent customer support
Yodel managed to loose my parcel, surprised, not really. After their chat bot informed me my parcel had been delivered, it hadn't, and then finally getting through to a human, who couldn't confirm wether it was lost or would definitely be delivered, I got in touch with a lovely, helpful person from Whittards. They were fantastic and resent my order, which was gratefully received the very next day. I cannot fault Whittards whatsoever, their customer service is absolutely spot on. You can shop with them knowing full well they will support you through any issues. Wether I shop online or visit their store at Meadowhall I get fantastic customer service. Also they have the best tea and hot chocolate. Love this company so much, they always put their customers first.
19 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share such a thoughtful review
We’re really sorry you had that experience with the delivery, but we’re absolutely delighted to hear that our team was able to step in and get everything sorted quickly for you. Your kind words about our customer service both online and at Meadowhall mean the world to us.Knowing that you feel confident shopping with Whittard and enjoy our tea and hot chocolate as much as we do is exactly what we aim for. We truly appreciate you and look forward to welcoming you again very soon The Whittard Team.
Excellent and fast service
I had an unidentified tea from Whittard's and sent a photo to see if they could identify it. Sarann replied very quickly with an identification, making re-ordering very mucxh easier. A great service. Thanks
23 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your lovely review.
We’re so pleased to hear that Sarann was able to identify your tea so quickly and make re-ordering easier for you. It’s great to know you found the service helpful and efficient. Thank you for taking the time to share your experience, and we hope you enjoy your next cup just as much. The Whittard Team.
Faulty teabags
Within 24 hours my concern had been addressed and replacement teabags sent
23 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback, Sarah.
We’re sorry to hear about the faulty teabags, but we’re pleased that the issue was resolved quickly and that replacements were sent within 24 hours. We appreciate you bringing this to our attention and thank you for giving us the opportunity to put things right. The Whittard Team.
Arrived damage
Ordered several instant teas. When they arrived, they were damaged. I reached out to customer service & Sarran was so helpful & apologetic. Replacements have already been shipped out. Amazing customer service!!
22 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re very sorry to hear that your instant teas arrived damaged. However, we’re pleased that Sarann was able to assist you and that replacement items have already been dispatched.
We really appreciate your kind words about our customer service and are grateful for your understanding. Thank you for choosing Whittard. The Whittard Team.
Amazing customer support.
Amazing customer support.
I have placed an order which sadly arrived with 1 item damaged. I spoke to customer support about it, without any hesitation I was given a full refund.
Customer support were extremely friendly, professional and sweet! Shot out to Sarann for being very compassionate.
Not to mention that the hot chocolate I received were amazing, especially the hot honey! So weird, so delightful.
23 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback. We’re really sorry to hear that one item arrived damaged, but we’re glad our customer support team was able to resolve this quickly for you.
We’ll be sure to pass on your kind words to Sarann.
We’re also thrilled that you enjoyed the hot chocolate, especially the Hot Honey (we agree, it’s a surprisingly delightful favourite!). Thank you for choosing Whittard, and we hope to welcome you back again soon. The Whittard Team.
Saraan in customer service has been…
Saraan in customer service has been excellent. A true credit to the company trying to solve my account issues, which it looks like she has. Determination, friendly and helpful, thank you so much.
On another note Whittards hot chocolates are simply amazing. My boys are working their way through all the flavours haha
22 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Saraan provided excellent support and helped resolve your account issues. We will be sure to share your comments with her.
We’re also glad you’re enjoying our hot chocolate range. Thank you for choosing Whittard. The Whittard Team.
Had a query regarding rewards points…
Had a query regarding rewards points and Sarann was very helpful. Really quick response and went above and beyond to help me
22 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sarann was able to assist you promptly and go above and beyond to help with your rewards points query. We’ll be sure to share your kind comments with her. Thank you for choosing Whittard. The Whittard Team.
The order was delayed due to postal…
The order was delayed due to postal issues. This was sorted and dealt with straight away, no questions, sorted, reposted, delivered.
Took all the stress out of the issue.
Amazing service.
Will definitely use this company again. Recommend.
17 de dezembro de 2025
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry for the postal delay, but we’re pleased to hear that the issue was resolved quickly and efficiently.
We’re glad we could take the stress out of the situation and that you were happy with the service Sophie Provided. Thank you for your recommendation, and we look forward to welcoming you back to Whittard. The Whittard Team.
Damaged item
My subscription items turned up in an undanaged box but one of the items lid was missing and the contents were split in the box. Phoned Sophie and emailed pictures of the box and she sorted within minutes for me and sent me a replacement by priority which arrived the next day. Excellent service
5 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that one of your subscription items arrived damaged, but we’re pleased Sophie was able to resolve this quickly.
Thank you for providing the details and for your patience while we arranged a priority replacement. We’re glad it arrived promptly and that you were happy with the service.
Thank you for choosing Whittard. The Whittard Team.
Shipment issue and resolution
I had an issue with a shipment to the US, about which I emailed Whittard of Chelsea. I got more than full satisfaction from the company and from Sophie. She responded in a timely and thorough manner, resolved the issue, and stayed in contact throughout the process. I felt as if I had a person advocating for me. I don’t often get that feeling in this tech age. I will be pleased to order again from Whittard of Chelsea.
7 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear you experienced a shipment issue, but we’re pleased that Sophie was able to resolve it and provide ongoing support throughout the process.
We’re delighted to hear you felt well supported, and we truly appreciate your kind words. Thank you for choosing Whittard of Chelsea, and we look forward to welcoming you back. The Whittard Team.
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