Sophie went out of the way help out with a little problem encountered. I love whittard, for any coffee lover its more than a coffee-great quality and Sophie made sure that I am remaining loyal as a cl... Ver mais
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Leia as opiniões dos outros
Love the company, its delicious coffee, prompt service. Was, however, tempted to give 4 rather than 5 star is that try I as might, I couldn't get the online site to accept the birthday coupon they sen... Ver mais
A empresa respondeu
I have ordered from Whittards several times without any problems however my last delivery didn't arrive and no progress was made on Yodel/Inpost App. I emailed Sarann at customer service at Whittards... Ver mais
A empresa respondeu
Worst service from Whittard of Chelsea. Just after 3 months of giving a 5 star rating, the brand has let me down. I placed an order recently and I neither received the product nor get a response f... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contacto
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No invoice from Whittard - even on multiple request
We ordered repeatedly a bunch of Mango & Bergamot 50 Traditional Teabags for our office in Austria. Good stuff - we like it.
As a company we need an invoice. Last time we didn't receive that invoice despite of several requests. No invoice, no answer, no comment. That's not professional and that's no appreciation of the customer. Bad experiance - we are looking for another supplier.
Addition: Whittard replied they didn't receive any of my requests and they gave me a link (the usual one) to send my request again. So I did - and again no reply, no nothing. Maybe my requests are blocked out by the spam-filter, but as I am a verified custommer, I should be on a white-list. Hello Whittard, you should do your job better, it's getting annoying.
20 de janeiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
After checking our records, the last correspondence we have from you is from around four months ago. To ensure we can resolve this promptly, please could you send your invoice request directly to info@whittard.co.uk with the subject line: “Trustpilot Invoice Request”. This will allow our accounts team to process your request without further delay. The Whittard Team.
Busted bag in transit
Ordered some coffee for mu mum as she really like it. Unfortunately one bag got ripped on transport so I got touch with customer service. Got connected with Sophie who was very helpful and solved the issue by sending me a replacement bag.
Can't fault it when unexpected happens their customer service sort the issue right away.
3 de março de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you very much for sharing your feedback.
We’re sorry to hear that one of the coffee bags was damaged in transit, but we’re so pleased that Sophie was able to assist you promptly and arrange a replacement. We always aim to resolve any unexpected issues as quickly and smoothly as possible, so it’s wonderful to know this was reflected in your experience. I’ll be sure to pass your kind comments on to Sophie she’ll be delighted to hear them.Thank you again for your support; we truly appreciate it. The Whittard Team.
Issue quickly resolved
I received a faulty/damaged product and reached out to Customer Service for a refund or replacement. Sarann responded within 24 hours and quickly actioned a replacement which looks like it will come in time for the birthday I did the order for! Very happy with the way my issue was resolved, thanks.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your experience.
We’re sorry that your original item arrived faulty, but we’re so pleased to hear that Sarann was able to respond promptly and arrange a replacement in good time for the birthday celebration. We understand how important these occasions are, so it’s wonderful to know the issue was resolved quickly and to your satisfaction. I’ll be sure to pass your kind feedback on to Sarann she’ll be delighted to hear it.Thank you again for your kind words and for choosing to shop with us. The Whittard Team.
Great customer service from Sophie
Experienced an issue with a coffee delivery. Contacted them and Sophie delt with my issue straight away.. excellent communication and resolved to my satisfaction. Thanks Sophie, great customer service
25 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Sophie was able to resolve your delivery issue quickly and provide clear communication throughout. Delivering excellent customer service is incredibly important to us, so it’s wonderful to know your experience reflected that.
I will be sure to pass your kind comments on to Sophie she will be thrilled to hear them. Thank you again for your support; we truly appreciate it. The Whittard Team.
Missing parcel replaced immediately
My order was showing "with sender'. I contacted customer service and Surann was great. The parcel got lost on trandit and was replaced for next day delivery without any extra costs all within 5 minutes.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your experience. We’re delighted to hear that Sarann was able to assist you quickly and that your missing parcel was resolved efficiently.
Ensuring our customers receive their orders promptly and without extra hassle is very important to us, and it’s wonderful to know we could turn this situation around for you. Your kind feedback means a lot to the whole Whittard team.
The Whittard team
Order problem resolved quickly
I had a problem with my order but it was resolved easily and quickly. Thank you Sophie for your help!
I'm really looking forward to the arrival of the hot chocolates. I'm so glad you have a good dairy-free selection.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sophie was able to assist and that your order issue was resolved quickly.
We’re also delighted that you’re looking forward to your hot chocolates and that our dairy-free selection meets your needs. Your kind words are greatly appreciated by the whole Whittard team.
The Whittard team
Great customer service
Great customer service. Quick response when i contacted them. I raised an issue that I had regarding that I accidentally mistyped something when doing my first order. I had a very quick response from Sophie who is a customer service advisor. She resolved it for me very quickly and easily. Great customer service
23 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind feedback. We’re delighted to hear that Sophie was able to assist you quickly and resolve the issue with your order.
Providing efficient and helpful customer service is very important to us, and your words are greatly appreciated by the whole Whittard team.
The Whittard team
One pack of coffee in my subscription…
One pack of coffee in my subscription order was unsatisfactory -coarse ground when espresso was ordered, also poor flavour when brewed. I "chatted" with Sophie on the Whittard app, supplied order no. plus a photo of the offending coffee when requested. She agreed it didn't look right at all and will be sending a replacement. Pleasant and efficient service from Sophie.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that one of the coffee packs in your subscription did not meet your expectations, but we’re pleased that Sophie was able to assist you promptly and arrange a replacement.
Ensuring our customers receive products of the highest quality is very important to us, and your kind words about Sophie’s service are greatly appreciated by the whole Whittard team.
The Whittard team
Excellent customer service
Excellent customer service! Sarann helped resolve my query quickly after my order had been delivered water damaged and all my items were damaged. Sarann helped arrange a replacement order in record time and resolved my query quickly. I really appreciate this as the items were a gift for my friends. Thank you!
17 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re very sorry to hear that your order was damaged in transit, but we’re pleased that Sarann was able to assist you quickly and arrange a replacement.
Providing efficient and supportive customer service is very important to us, and your kind words about Sarann’s help are greatly appreciated by the whole Whittard team.
The Whittard team
Sarann is great!
Sarann is great!! My son had a Chelsea Glass Teapot for many years and at the beginning of the year, he broke the spout. So I had the idea to buy him a new pot for his 30th birthday he had yesterday. I bought one teapot for me, which I have at the office, and one teapot for him. When the parcel arrived, I made a short look into the boxes with the pots and everything seemed ok. I wrapped the pot for my son in a nice birthday paper and putted it away. Of course, it was a little disappointment, when he opened the present yesterday and discovered a damage at the handle. So my question was: can there be a replacement or do I have to order a new teapot for my son? Within one hour, I had the corfirmation for a replacement of the Chelsea Glass Teapot. Excellent customer service by Sarann the second time!!
19 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that the teapot for your son arrived with a damaged handle, but we’re delighted that Sarann was able to arrange a replacement so quickly.
It’s wonderful to know that our team could provide excellent service for the second time, and your kind words are greatly appreciated by the whole Whittard team.
The Whittard team
5 Star Customer Service from Sophie
I’ve ordered from Whittard many times. This time however my order arrived damaged. The hot chocolate powder was everywhere! After sending an email to Whittards, I quickly received a reply from Sophie telling me my whole order was being resent and I received the parcel a couple of days later. 5 star customer service from Sophie… I’m very impressed!
12 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience.
We’re delighted to hear that Sophie was able to resolve the issue with your damaged order so quickly and effectively. Providing prompt and helpful customer service is very important to us, and it’s wonderful to know that Sophie’s efforts left such a positive impression.
We truly appreciate your loyalty and kind words, and we look forward to serving you again soon! The Whittard Team.
Sophie
I really appreciated the promptness in the response received by Sophie. She was very professional and careful
13 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for sharing your kind words.
We’re delighted to hear that Sophie provided a prompt, professional, and careful response. It’s always wonderful when a team member makes a positive impact, and we’ll be sure to pass your feedback on to her.
We appreciate your support and look forward to assisting you again in the future. The Whittard Team.
Whittards Hazelnut flavoured coffee
Have always enjoyed Whittards ground coffee, particularly the Hazelnut flavour which we have been buying for the last 20years. However, just opened a new bag expecting to be hit by the aroma of coffee and nuts and there’s just a faint aroma of chemicals, not even a smell of ground coffee. Made a cup, and it’s undrinkable, tastes like it’s been made with used grounds. Customer service not interested, just say they’ve changed the ingredients. How can it not even taste of coffee? Won’t be buying anything from Whittards ever again.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
We apologise the Hazelnut coffee was not what you expected this time round. Please can you email us on the subject line 'Hazelnut Coffee Trust Pilot 16.02.2026' So we can look into this for you. The Whittard Team.
Good customer service
Delivery got lost but Sarann was helpful and we sorted a replacement quickly.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We are glad to hear a replacement was sorted quickly. The Whittard Team.
Easy communication
I really like the products of whittard. I just had an little issue with a delivery because something was delivered broken but sarann got in touch with me and resolved that for me in like 5 minutes. I really really appreciated this.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Warm regards,
The Whittard Team
One email to request a spare part was…
One email to request a spare part was all it took...
Quick response, positive response from Sarann...
This company, 'Whittards of Chelsea' has good ethics...
A breath of fresh air in this, dare I say it, greedy world...
11 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Thank you again for taking the time to share your experience we’re always here if you need us.
Warm regards,
The Whittard Team
Sophie was exceptional!
Sophie was exceptional!
I had unfortunately received an incorrect order and contacted Whittard for a resolution.
Sophie was prompt and efficient in resolving the issue. Very refreshing customer service. Highly recommend.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback.
We’re sorry to hear that your order wasn’t quite right initially, but we’re delighted that Sophie was able to resolve the issue promptly and efficiently for you. Providing a smooth and refreshing customer experience is very important to us, and it’s fantastic to know Sophie delivered just that.
We truly appreciate your recommendation and your kind words. We look forward to serving you again soon.
Warm regards,
The Whittard Team
Excellent!
Sarann, my customer service agent, was extremely helpful, efficient, and friendly. My lost delivery was replaced on a next day delivery service, and I have no complaints. I wish all customer service departments were so good to deal with!
10 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Thank you again for taking the time to share your experience we’re always here if you need us.
Warm regards,
The Whittard Team
salted caramel coffee
Really enjoyed the salted caramel coffee, bought 2 before Christmas no issues. Bought 3 more recently and they taste completely different and dont even smell the same. Messaged the company saying I had no local store. Just got told to take it to my local store. No option to send back or even to get this looked into why It tastes different. Another customer said the same but nothing was wrote on the product to say new taste etc. Whatever they've changed has made it taste awful which is a shame as it was my favourite coffee.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We are sorry to hear that the salted caramel coffee was not to your taste on this occasion.
Your comments have been shared with our product team for consideration in future reviews. Please note that our Taste Promise applies within 30 days of purchase, and items bought in store are traditionally required to be returned to the store in line with our policy.
We apologise that this did not fully resolve your query or meet your expectations. All feedback provided has been passed on accordingly, and we appreciate you taking the time to share your experience. The Whittard Team.
Sophie is exceptional
Sophie was exceptional in responding to my concern after my original order was not delivered, with no response from the courier to date. A replacement order was delivered the next day using a different courier. Customer care at its best and thank you Sophie!!
4 de fevereiro de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We are delighted to hear about your positive experience and that Sophie was able to resolve the issue so quickly for you. She will be very pleased to know that her efforts were appreciated. We always aim to provide the highest level of customer care, and it’s wonderful to hear when this is recognised.
Thank you again for your kind words and for choosing Whittard of Chelsea. The Whittard Team.
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