Sophie went out of the way help out with a little problem encountered. I love whittard, for any coffee lover its more than a coffee-great quality and Sophie made sure that I am remaining loyal as a cl... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Love the company, its delicious coffee, prompt service. Was, however, tempted to give 4 rather than 5 star is that try I as might, I couldn't get the online site to accept the birthday coupon they sen... Ver mais
A empresa respondeu
I have ordered from Whittards several times without any problems however my last delivery didn't arrive and no progress was made on Yodel/Inpost App. I emailed Sarann at customer service at Whittards... Ver mais
A empresa respondeu
Worst service from Whittard of Chelsea. Just after 3 months of giving a 5 star rating, the brand has let me down. I placed an order recently and I neither received the product nor get a response f... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contacto
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service was quick and…
Customer service was quick and efficient. Sarann was helpful and clear when helping me resolve my issue. So happy to encounter people that display great customer service.
28 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback Dianna, we are glad your small issue was easily resolved. The Whittard Team.
Sarann was very helpful and got the…
Sarann was very helpful and got the answers to my questions very quickly. When one meant a delay the offer of emailing the information was made, and it was very speedily sent. Many thanks.
29 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your review Rowena, we are glad your delay issue was easily resolved. The Whittard Team.
One of the containers broke in transit…
One of the containers broke in transit and they sent another right away. Great service!
28 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share you Review Julius, we are glad your damaged item issue was easily resolved. The Whittard Team.
I brought a bottle from Whittards to…
I brought a bottle from Whittards to cold brew some tea and unfortunately the seal broke. I went into the Swindon outlet store and they were very helpful but didn’t have a replacement part so advised me to contact customer service. I contacted them and was helped by Sarann. She was extremely helpful and got me a replacement part out very quickly! Great customer service all round!
22 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind review Steve, we are glad your issue was quickly resolved. The Whittard Team.
Great assistance and problem solving…
Great assistance and problem solving with Sarann
23 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind review Annalisa, we are glad your problem was quickly resolved. The Whittard Team.
Excellent Customer Service
There was a mistake with my order, but Sarann from Customer Services was very quick to sort everything out in a wonderfully friendly way! Well done.
23 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind review Jude, we are glad your issue was quickly resolved. The Whittard Team.
Quick response and resolved my problem…
Quick response and resolved my problem straight away, thank you for the great service Sarann
21 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind review Olivia, we are glad your issue was quickly resolved. The Whittard Team.
Customer service is fantastic!
Customer service is fantastic!
Sarann could not have been more helpful, prompt in replying and provided me with such great customer service, not the standard email that most companies send out. She listened and resolved my issue so quickly and easily. Just great!
17 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind review Evelyn, we are glad your issue was quickly resolved. The Whittard Team.
I recently ordered a Covent Gardens tin…
I recently ordered a Covent Gardens tin for international delivery. Unfortunately, the order was lost in transit. But five stars are still warranted; despite obstacles with delivery being out of Whittard’s control, representative “Sarann” did an excellent job trying to track the order, communicating the issue in a respectful manner, and offering realistic solutions promptly. Outstanding customer service. I appreciate the transparency. Additionally, sipping their tea is always a joyous and grounding experience for me; life being life (unpredictable) will not deter me from placing future orders. Thanks so much, Sarann!
10 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your thoughtful review. We're sorry your order was lost in transit, but we're delighted Sarann was able to support you with clear communication and care throughout. Your kind words and continued support mean a great deal to us. We look forward to welcoming you back for your next order. The Whittard Team.
Replacement of tea
I ordered four canisters of tea. When I received them one canister had opened up & spilled everywhere in the packaging. I immediately contacted the company and received an immediate response from Sarann. She was very prompt in sending me a replacement. She was very courteous & understanding as they were purchased for gifts. Great customer service & wonderful products.
13 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your lovely feedback. We’re sorry one of your tea canisters arrived damaged, but we’re so pleased Sarann was able to assist quickly and provide a replacement. We truly appreciate your kind words and are delighted our products will be part of your gifts. Thank you for choosing us! The Whittard Team.
I visited the shop in Covent Garden end…
I visited the shop in Covent Garden end of March this year and bought a tin of White Hot Chocolate. This past weekend picked up the tin from my cupboard to check expiry date. 12/01/2021!! Good grief. Decided to contact office to let them know. Within 24 hrs, dealt with Sarann in customer service, gave her requested information/details/pics and they are sending a new tin to my son. BTW, I live in Canada so thought I was totally out of luck. Best customer service ever!!!
30 de março de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for sharing your experience. We’re sorry for the issue with your hot chocolate tin, but we’re delighted Sarann was able to assist you quickly and arrange a replacement. We truly appreciate your kind words and are so pleased we could help, even with the distance involved. We hope your son enjoys the new tin! The Whittard Team.
Excellent customer service
I’ve always enjoyed whittards hot chocolate but was disappointed with a new flavour. I sent feedback via email and Saraan picked it up. Replied within minutes and did much more than necessary to resolve the issue. As I was unable to visit a store for an exchange via ‘taste promise’ Saraan arranged for an alternative to be delivered. Outstanding customer services and a kindness that is much appreciated. ⭐️⭐️⭐️⭐️⭐️
14 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We’re sorry the new flavour wasn’t quite what you expected, but we’re delighted Saraan was able to help and arrange an alternative for you. We truly appreciate your kind words and are so pleased you had such a positive experience with our customer service team. Thank you for your continued support! The Whittard Team.
Glass teapot warmer
Even though there was some damage to my order, that has been quickly rectified. I received the order Sat, July 11. Sent pics to seller and note about shipment the same day. Received email on the next day, SUN, July 12 that a I would hear something soon. THE VERY NEXT DAY Monday, July 13, an email that Whittaker’s was shipping a new teapot warmer immediately!!! How’s that for service??? I must admit, a much more conscientious company as I have ever done business with. USA companies, some I’ve dealt with could take a lesson from you. Thank you so much, Definitely doing business with your company again…and my friends will hear about you as well. Keep up the good work and the outstanding customer service!
Bette LaMay
USA
11 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that, although your order arrived with some damage, our team was able to resolve the issue quickly and leave you with a positive experience. It's especially rewarding to know that our customer service made such a great impression.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. They'll be thrilled to know their efforts were appreciated.
Thank you again for your support and for recommending us to your friends. We truly look forward to welcoming you back to Whittard in the future. The Whittard Team.
Whittard of Chelsea - Great tea, great customer service!
Whittard of Chelsea has wonderful tea selections and outstanding customer service. Recently my order was lost during shipping from the UK to the US, and Sarann, a Whittard customer service advisor, promptly replied to my email, checked into the details of the lost order, and issued a replacement order. Great service, great tea!
8 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you're enjoying our teas and that you had such a positive experience with our customer service. It's especially pleasing to know that Sarann was able to assist you promptly and help resolve the issue with your order.
We'll be sure to pass your kind words on to Sarann and the wider team—they'll be delighted to hear your feedback.
Thank you again for your support. We truly appreciate it and look forward to serving you again in the future. The Whittard Team.
Sarann was really friendly and helpful…
Sarann was really friendly and helpful in resolving the payment error, lovely team and tasty products!
6 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind review and words on Sarann's assistance. The Whittard Team.
Due to the issue with address my order…
Due to the issue with address my order was cancelled without any notification, no refund.
I’ve clarified address as soon as as noticed issue, however, no action was taken to help with delivery.
8 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We're sorry to hear about your experience.
After reviewing your order, we can confirm that we actioned the address amendment you requested after the order was placed, as the delivery address had been entered incorrectly during checkout. We also raised a complaint with the courier on your behalf after they marked the parcel as "Return to Sender."
As you advised that the order would no longer arrive in time for when you needed it, we processed a full refund for you.
We apologise for the inconvenience caused and appreciate your patience while we worked to resolve the issue. We hope we'll have the opportunity to provide you with a better experience in the future. The Whittard Team.
Great products 😋 love my tea and Sarann…
Great products 😋 love my tea and Sarann you’re a star ⭐️ thank you so much great customer service, have a lovely day 🤗🤗
I’ll be ordering again and again 🤗🤗
30 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback. We're delighted to hear that Sarann was able to help. The Whittard Team
Really helpful
Sarann was really kind & helpful with organising a new collection date for me. It was also really appreciated getting to speak to a person instead of the usual chatbots at other places!
1 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback. We're delighted to hear that Sarann was able to help organise a new collection date for you and that you had such a positive experience. We'll be sure to pass on your kind words to Sarann. We're also pleased that speaking with a member of our team made a difference. Thank you for choosing us, and we look forward to assisting you again in the future. The Whittard Team.
Great customer service
Have been a customer for years and wouldn't go anywhere else for our regular bean order, so this is just to say thank you to Sarann for sorting out a minor glitch with our subscription delivery so promptly - great customer service.
1 de julho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your continued loyalty and for taking the time to share your feedback. It means a great deal to us that you've chosen us for your regular bean orders over the years. We're delighted to hear that Sarann was able to resolve the subscription delivery issue quickly and provide the level of service you expect. We'll be sure to pass on your kind words. Thank you for your support, and we look forward to serving you for many more years to come! The Whittard Team.
Thank you Saaran for excellent customer…
Thank you Saaran for excellent customer care when my parcel went missing. Genuine concern and compassion. I felt heard and understood, you acted straight away. This all made a stressful moment far more manageable.
26 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience. We're so sorry to hear your parcel went missing, but we're delighted that Sarann was able to support you during a stressful situation. Providing genuine care and prompt assistance is something we pride ourselves on, and it's wonderful to know you felt heard, understood, and well looked after. We'll be sure to pass your kind words on to Sarann. Thank you for your feedback, and we hope to serve you again in the future. The Whittard Team.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.