Sophie went out of the way help out with a little problem encountered. I love whittard, for any coffee lover its more than a coffee-great quality and Sophie made sure that I am remaining loyal as a cl... Ver mais
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Leia as opiniões dos outros
Love the company, its delicious coffee, prompt service. Was, however, tempted to give 4 rather than 5 star is that try I as might, I couldn't get the online site to accept the birthday coupon they sen... Ver mais
A empresa respondeu
I have ordered from Whittards several times without any problems however my last delivery didn't arrive and no progress was made on Yodel/Inpost App. I emailed Sarann at customer service at Whittards... Ver mais
A empresa respondeu
Worst service from Whittard of Chelsea. Just after 3 months of giving a 5 star rating, the brand has let me down. I placed an order recently and I neither received the product nor get a response f... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contacto
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Efficient, friendly and customer-focussed.
I contacted Whittards to ask for a replacement infuser for my glass teapot as it had developed a crack after a lot of use. I received a quick and friendly reply from Sarann, who offered to send one to me free of charge.
30 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your lovely feedback. We're delighted to hear that Sarann was able to help with a replacement infuser and that you found the service quick, friendly, and customer-focused. We're pleased we could get your teapot back in use, and we'll be sure to share your kind words with Sarann. Thank you for choosing Whittard, and we look forward to serving you again soon. The Whittard Team.
Great expectations truly fulfilled
I love the simplicity of the ordering process, the excellent and prompt service when, contrary to expectations, something doesn’t quite go to plan, and, above all, the lovely packaging. It makes unpacking the parcel a special experience. And yes, the tea is absolutely delicious.
9 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback. We are delighted to hear that your expectations were truly fulfilled. It is fantastic to know that you enjoy the simplicity of our ordering process, our prompt customer service, and the care we put into every parcel. We love creating a special unboxing experience, so it is wonderful to know that it made such a positive impression. Most of all, we are thrilled that you are enjoying the tea. Thank you for your kind words and for choosing us. We look forward to welcoming you back again soon. The Whittard Team.
Outstanding Customer Service
The courier was a day late with delivery but the issue was resolved swiftly and efficiently by Sophie at Whittard.
24 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We are delighted to hear that Sophie was able to resolve the delivery issue swiftly and efficiently. While we are sorry that your order arrived later than expected, it is great to know that our customer service made a positive difference. We will be sure to pass your kind words on to Sophie. Thank you for choosing us, and we look forward to serving you again soon. The Whittard Team.
My email was answered immediately and…
My email was answered immediately and matter dealt with satisfactorily. Great customer service!
24 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind feedback. We are delighted to hear that your email was answered promptly and that we were able to resolve everything to your satisfaction. Providing excellent customer service is always our priority, so your kind words mean a great deal to us. Thank you for choosing us, and we look forward to serving you again soon. The Whittard Team.
Sophie at customer service was very…
Sophie at customer service was very helpful when one of the item arrived damaged. Received a new item almost next day.
23 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind feedback. I’m really glad Sophie was able to help quickly and get a replacement to you so fast. We appreciate you taking the time to share your experience, and we’re sorry again that your original item arrived damaged. If you need anything else, we’re always here to help. The Whittard Team.
Damaged contents
Two pots of instant tea were damaged and open on arrival. Contacted customer service and replacement tea was sent immediately. Thankyou Sophie.
23 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We sincerely apologise that part of your order arrived damaged. We're pleased to hear that our customer service team was able to resolve the issue quickly and arrange a replacement for you. We will be sure to pass your kind comments on to Sophie. Thank you for your understanding and for giving us the opportunity to make things right. The Whittard Team.
I ordered 3 different hot chocolate…
I ordered 3 different hot chocolate tubs. They arrived in a timely manner. Unfortunately 2 of the 3 tubs seals was slightly open. I emailed whittards with photo and explained the situation. Within a few days I got a response from Sophie who dealt with the situation brilliantly. She was happy to send the order again. Thank you as always on the lovely service.
22 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience. We are delighted to hear that your order arrived promptly, although we are sorry that two of the hot chocolate tubs arrived with their seals slightly open. We appreciate you bringing this to our attention and are pleased that Sophie was able to resolve the issue quickly and to your satisfaction. Your kind words mean a great deal to us, and we will be sure to pass on your feedback to her. Thank you for your continued support, and we hope you enjoy your hot chocolates. The Whittard Team.
coffee grinder
I bought a coffee grinder for my husband for his birthday. Beautiful machine. However, it happened to have been packed in such a way that the Bellows were crushed. I contacted Saran, who helped organise the bellows replacement part for me. Well done Sarann! Excellent Customer Service. Thanks again!
22 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback.
We are delighted to hear that your husband is enjoying the coffee grinder and that you are pleased with the product. We are also very sorry to hear that the bellows were damaged upon arrival, but we’re glad to know that Saran was able to assist you promptly and arrange a replacement part.
We will be sure to pass your kind words on to Saran, who will be very pleased to receive your recognition.
Thank you again for your feedback and support. If there is anything further we can assist you with, please do not hesitate to get in touch. The Whittard Team
I was in Whittard’s in Arndale
I was in Whittard’s in Arndale, Manchester and I popped in as I always do when I come to Manchester. When I arrived I briefly took a small taster of a refreshment provided. The staff however felt like they were almost staring at me. However I took no notice of it as I thought it was just imagining it. However when I took another taster the staff this time had the audacity to ask me how many I had had. They also added a sneaky comment saying that I was greedy and needed to leave some for the rest of the customers. After hearing this I was outraged and immediately left the shop, although I was hoping to buy something. Also, this isn’t the first time this has happened so I had to take action this time. I am incredibly annoyed and can’t bring myself to come there again. After bringing this up to my friends and family it happens that it has also happened to the numerous times. I am completely utterly disgusting and disappointed.
20 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback regarding your recent experience in our Manchester Arndale store.
We are sorry to hear that you left feeling disappointed by your interaction with our store team. We take comments regarding customer service very seriously and would like the opportunity to investigate this matter further with our Retail Team.
Could you please email your feedback to info@whittard.co.uk with the subject line:
#Trustpilot Review Manchester
In your email, please include the date and approximate time of your visit to the store, along with any additional details you feel may be helpful. This information will enable our Retail Team to conduct a thorough investigation into the concerns you have raised.
Thank you for bringing this matter to our attention. We look forward to receiving the additional information and reviewing your experience further. The Whittard Team.
Great Company love the products.
Great Company love the products.
Had reason to contact Customer Services recently and was assisted by Sarann, who dealt with the matter speedily and efficiently.
17 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We're delighted to hear that you love our products and that Sarann was able to assist you quickly and efficiently. We'll be sure to pass on your kind words.
Best wishes,
The Whittard Team
There was a problem with a product I…
There was a problem with a product I bought but after contacting Whittard customer service I can't be more than pleased with Whittard. Thank you Sarann for a speedy reply and your assistance.
15 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We're sorry there was an issue with your product, but we're delighted to hear that our Customer Service team was able to resolve it to your satisfaction. We'll be sure to pass on your kind words to Sarann and thank her for her speedy assistance.
Best wishes,
The Whittard Team
Wonderful Customer Service from Sophie
The customer service I received from Sophie recently was excellent and exemplary. A small issue was resolved swiftly, professionally and with no fuss whatsoever. Whittard, your customer service agents and processes are superb and add to your reputation as a premier retailer of tea.
5 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We're delighted to hear that Sophie provided such excellent service and was able to resolve the issue swiftly and professionally. Your kind words about our team and customer service mean a great deal to us, and we're thrilled that they contribute positively to your experience with Whittard.
Best wishes,
The Whittard Team
Great customer service
Great web shop, beautiful purchase, immediately repeated my first order - and the second got stucked in an Italian “ponte” (= bridge = one working day between a Sunday and a National holiday, the worse possible logistic black hole in my Country). But I wrote and Sophie just solved the problem immediately. Well done Whizzard of London :)
2 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your lovely feedback. We're delighted to hear that you enjoyed your purchases and returned to place a second order so quickly. While we're sorry your order was delayed, we're pleased that Sophie was able to resolve the issue promptly and make the experience a positive one.
We'll be sure to share your kind words with Sophie. Thank you for choosing Whittard, and we hope you continue to enjoy your tea.
Best wishes,
The Whittard Team
Positive response to a distribution error
An order was dispatched incorrectly by the distribution centre. Once I raised the issue then it was dealt with within 3 hours and a replacement was sent immediately.
The customer services agent was very professional and friendly.
9 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback.
We sincerely apologise that your order was dispatched incorrectly by our distribution centre. We are pleased to hear that, once the issue was raised, it was resolved promptly and a replacement was dispatched without delay.
It's also wonderful to know that the customer service team who assisted you was professional and friendly throughout the process. We will be sure to share your kind comments with the team.
Thank you for your patience and understanding, and we appreciate you taking the time to share your experience. The Whitard Team.
Great customer service from Saran
When my order arrived one of the products was damaged. Saran was amazing in helping with the situation. Her response was quick, her messages were professional and friendly and the situation was very promptly resolved. I would recommend whittards not only for their high quality products but also for their great customer service - Saran was great!
8 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience.
We sincerely apologise for the initial dispatch error and any inconvenience this may have caused. However, we are pleased to hear that the issue was resolved quickly and that a replacement order was arranged within a few hours of it being reported.
It's especially encouraging to know that the customer service you received was professional and friendly. We will ensure your kind feedback is passed on to Sarann and the wider team, who will be delighted to hear your comments.
Thank you for your understanding and for giving us the opportunity to put things right. We appreciate your valued support and look forward to serving you again in the future. The Whittard Team.
Excellent customer service answered all…
Excellent customer service answered all my questions with such detail
3 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind feebdack Neal. The Whittard Team.
Cancelled but email saying still going to be delivered
Last package had spilled out into the delivery lorry. Driver came trying his best to put the teas back into the torn box.
Cancelled subscription back in April. Email to prove it. Just recieved email to say more on its way.
Over the months have tried to sort things out over the phone and never a human available. Poor show for a business. Loved the shop I use to go to before I moved but on line has proved a disaster.
3 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback, and I'm sorry to hear about your recent experience.
Having reviewed your account, I can confirm that your subscriptions were successfully cancelled on 6 April and again on 23 June. No active subscriptions remain on your account.
The Spiced Chai Tea deliveries you have recently received were not generated by an active subscription. These orders relate to a previous subscription shipment that was short-shipped when the product was temporarily out of stock. When stock becomes available again, our system prioritises fulfilling outstanding subscription items that customers were previously unable to receive, which is why this order was dispatched. OG_04486727 has been fully refunded and the payment will land back in your account within 5 working days.
I'm also very sorry to hear about the condition in which your previous parcel arrived. This is certainly not the standard of service we aim to provide, and I understand how frustrating this must have been.
We appreciate your comments regarding your attempts to contact us and the difficulty you experienced reaching a member of the team. Your feedback is important and will be shared internally as we continue to review and improve our customer experience.
Thank you for bringing this to our attention, and please accept our apologies for the confusion and inconvenience caused. The Whittard Team.
Issue resolved in a jiffy
This was the first time I ordered hot chocolate from Whittard on recommendation.
I was delighted to have received the parcel but one of the canister was damaged.
However I reported it and within hours my query was resolved.
I want to thank Sarann, Customer Service Advisor for prompt reply and resolution of the issue.
Well done 👏
2 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind words! We're delighted to hear that Sarann was able to resolve the issue quickly and provide the service we strive for. We'll be sure to pass on your feedback. We hope you enjoy your hot chocolate! ☕😊 The Whittard Team.
Sarann from customer service is great-…
Sarann from customer service is great- my problem was solved on time, the entire interaction was smooth, polite, quickly addressed, no fuss, really appreciate your help Sarann!
13 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind feedback. We're delighted to hear that Sarann was able to resolve your issue quickly and make the process smooth and hassle-free. We'll be sure to pass on your lovely comments to Sarann. Thank you for choosing Whittard! The Whittard Team.
Thanks to Sophie for the help and…
Thanks to Sophie for the help and support i get from her
1 de junho de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind words. We're delighted to hear that Sophie was able to provide the help and support you needed. We'll be sure to share your feedback with her. Thank you for choosing Whittard, and we hope to serve you again soon. The Whittard Team.
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