DB Wider Fit Shoes Opiniões 

Resposta da DB Wider Fit Shoes

23/07/2024

Hello Joanne

We are very sorry that you feel this way but as in all business arrangements there are two sides to the story.

We are a reputable business with a history spanning 104 years and contrary to your interpretation of the situation, we have tried hard to work with you over the years. You have decided to close the account as for once we have not accommodated your request.

We would just like to wish you all the best for the future.

DB Shoes

Resposta da DB Wider Fit Shoes

11/07/2024

Dear Customer, We apologise that the standard of the shoe was not satisfactory. If you could email enquiry@widerfitshoes.co.uk with a picture of the shoes then our Customer Service team will look into it for you. thanks

Resposta da DB Wider Fit Shoes

Actualizada a 29/05/2024

Hello. We are very sorry to hear you have been inundated with unwanted catalogues as we do actively remove customers from our mailing lists as soon as they notify us - by email, phone, clicking the unsubscribe link in emails, sending the catalogue back to us in the post etc. We also do not continue to send catalogues to customers who have not purchased us for some time so are very curious as to why you are receiving information from us if you have not actively purchased from us for some time.

We have sent a request for more information so we can investigate this further and hope we can resolve this quickly.

Updated 29 May 24. Hello thank you very much for taking the time to send us the additional information and we have been able to investigate the matter. We have now changed all the preferences on your account so you will no longer receive any communications from ourselves (unless there is something already in the process of being sent to you which we are unable to stop at this stage. Do pop it back in the post with Return to Sender on the cover if you would like to.) From our notes we cannot find any request to unsubscribe but once again we would like to apologize that we have been sending you unwanted information.

On behalf of the DB Wider Fit Shoes Team

Resposta da DB Wider Fit Shoes

28/05/2024

Hello Michelle. Thank you so much for your lovely review and we are delighted you like this seasons styles and hope you will have many hours of comfort and enjoyment wearing your sandals.
Do visit us again soon
The team at DB Wider Fit Shoes

Resposta da DB Wider Fit Shoes

11/04/2024

Hello. Thank you for your review and we are delighted that you like the two pairs of shoes you ordered.
We frequently have promotions so hopefully you can take advantages of these and you will be ordering from us again soon. If you have any questions please do contact us direct and we will happily do all we can to assist. DB Wider Fit Shoes Team

Resposta da DB Wider Fit Shoes

31/07/2023

Hello Richard. Thank you so much for taking the time to leave us a 5* comment as it means a great deal to the staff here at DB Wider Fit Shoes and do hope you will buy from us again soon.

Resposta da DB Wider Fit Shoes

20/06/2023

Thank you very much for your kind words. We hope you continue to enjoy your shoes.

Resposta da DB Wider Fit Shoes

16/01/2023

Dear Stephen. Thank you so much for your 5* review - it means a lot to us here at DB Wider Fit Shoes.

We hope you have many happy hours in your slippers and hope you will order from us again soon .

DB Wider Fit Shoes Customer Service Team

Resposta da DB Wider Fit Shoes

Actualizada a 18/08/2022

Hello Mr Bell

We are sorry to read that you were not entirely happy with your visit. Our building is over 100 years old, having been connected with the shoe trade all its working life. It is not “modern”, but has character, with old wood panelling etc. We accept that this may not appeal to all.

As the shop is within the main building, it is adjacent to the main warehouse thereby enabling customers to have access to the full range of available stock of boots / shoes / slippers / sandals / trainers etc in the width fitting, colour and size they require. This is gives the customer many more options than if were to separate the shop from the building.

We offer appointments not to make it sound grand, but to ensure when people travel they get 100% of our attention for that 45 minutes, whilst a shop environment might mean that we are serving another 4 or 5 customers at the same time as we have no control over the flow of customers.

Shoe measurement is done using a board for length and a tape measure for circumference. It is not “high-tech” but is still the most effective way of giving an indication of the size and fitting required before trying shoes.

Most importantly your wife came away with shoes that fitted. Hopefully we actually got the most important areas right. Our staff guided the customer in the right choice of footwear for their needs, resulting in happy feet.

Its great to hear that you have also successfully purchased via our telephone / mail order department and hope you enjoy wearing the trainers.

DB Wider Fit Shoes Customer Service Team

Update to Review Update: Hello Mr Bell
We understand that you have left your contact details via Trust Pilot so we can contact you but unfortunately at this time your contact details have not been passed through to us. Could you please resend or contact direct at DB Wider Fit Shoes.

Resposta da DB Wider Fit Shoes

10/08/2022

Thank you for your update and please do get in touch if there is anything else we can help with.

DB Wider Fit Shoes Customer Service Team

Resposta da DB Wider Fit Shoes

16/08/2022

Hello Lynne.

Thank you for your review and we would really like to have the opportunity to investigate the matter as we do try really hard not to send marketing material to anyone who have opted out.

However whilst we have attempted to contact you via Trust Pilot for further information we have not had a response and we are therefore unfortunately unable to investigate your complaint any further at this time.

Please can you contact us with further details so we can check our records and make sure all marketing information has been stopped. This way we can also confirm that you are dealing with us and not another company with a similar name.

We look forward to hearing from you in due course

Kind regards

DB Wider Fit Shoes

Resposta da DB Wider Fit Shoes

5/07/2022

Hello
Thank you for your lovely review and we are so pleased you have found us and now have shoes that fit. We hold promotions on a regular basis and also sell end of lines at highly discounted prices - so always worth looking at if you are hunting for a bargain.
We look forward to hearing from you again soon
DB Wider Fit Shoes Customer Services Team

Resposta da DB Wider Fit Shoes

8/02/2022

Hello Kathleen.
Thank you so much for your 5 star review - it means a lot to us at DB Wider Fit Shoes. Our spring / summer range will soon be available and hopefully we can tempt you to take a look and buy some light weight shoes or sandals from our lovely colourful range so you can continue to enjoy comfortable footwear throughout the year.

Thank you again

DB Wider Fit Shoes Customer Services Team

Resposta da DB Wider Fit Shoes

15/10/2021

Hello Rachele

Thank you so much for your 5* review - it means a lot to us and we are delighted that you have found something really comfortable to fit your feet. We know it can take some time to find the right fit so hope you made use of the exchange service with its free return postage and no extra postage on the exchanges if you needed to.

Please can you thank your Podiatrist on our behalf for recommending us and do get in touch if we can help in any way.

Once again thank you for taking the time to leave a lovely review.

DB Wider Fit Shoes Customer Services Team

Resposta da DB Wider Fit Shoes

15/10/2021

Hello Rose

Thank you so much for your 5 star review - it means a great deal to us. We are thrilled that you have got all 4 colours in the Donna boot and sorry it doesn't come in Navy or Brown in a 6E fitting - nor matching handbags!

I expect you have already looked at other boots in a 6E like the Bradwell which does come in a Chestnut Brown or the Rochefort in navy - but this has been very popular so stock levels are low at the moment.

Have you also considered our 6V boots, shoes and slippers? These are variable fittings suitable for a 6E to an 8E fitting - adjusted by removing the insoles to find the perfect fit. We have the Nebraska a lovely hiking boot in navy and the Taipei with its faux fur lined soft nubuck leather upper in brown- and it has both a zip and laces to make it easier to get in and out of.

Regarding dress shoes if you prefer something flatter than some of our heeled shoes please look at our casual shoes as a lot of customers select from this range with popular styles being Buxton, Erin, Garlic, Lulworth and Sharon. Sharon has 2 sets of interchangeable straps (one plain and one plaited) which can be cut to length so are ideal where different length straps are required.

We have a wide range of slippers from classic slipper to booties, mules and pumps in a 6V fitting - many again with removeable insoles so the depth can be adjusted to fit. Ideal for keeping feet warm and cosy.

As for the sandals, we are working hard on next year's range and hope there is something there you will like.

Please contact us in the customer service team if you would like any help as we would love to help you explore other products in the range.

Thank you again for taking the time to write your lovely review

DB Wider Fit Shoes Customer Services Team

Resposta da DB Wider Fit Shoes

14/10/2021

Hello
Thank you very much for your lovely review of the DB Monica shoe and the service you have received. We specialise in helping people find the right shoes for their feet and know that it may take several pairs of shoes to find the "perfect fit" which is why we offer free return postage and no additional postage on exchanges.

We now have published our autumn catalogue and if you have any queries about any of the shoes or boots, please get in touch. A lot of our boots have zips or laces and zips which makes getting feet - and any orthotics - in and out of the boots very easy. Once the laces have been adjusted for a comfortable fit it is simply a matter of unzipping to get in and out of them.

Many of our slippers also have removeable insoles and are perfect for keeping feet warm during the winter.

Thank you again for your lovely message - it means a lot to us to hear that you have found something you like and fits your feet.

Take care

DB Wider Fit Shoes Customer Service Team

Resposta da DB Wider Fit Shoes

3/05/2021

Hello David

Thank you for taking the time to write a review and although we have reached out to you via Trust Pilot to obtain further information, we have not yet had a response.

We are sorry that your Mum and Aunt have not had a positive experience of buying from us.

We are a family owned and run company and are passionate about the shoes and the service we provide. We work very hard to design and develop a wide range of footwear to meet the needs of those with naturally broad feet and for those with swollen or other foot health problems, for adults of all ages. The majority of our footwear has removeable insoles and we specialise in providing shoes with extra depth and width that look very similar to narrower shoes found on line and on the High Street by carefully hiding the extra width / depth in the manufacturing process.

There are other design features many customers are not aware of within our range, from our stretch to fit shoes, deep toe boxes, shoes with cut to fit length straps, seam free toe boxes (good for those with diabetes), wide easy access shoes, extension straps and heel stiffners in our slippers to encourage stability and reduce falls. Many of our shoes have been approved by the Healthy Footwear Guide and we have twice been awarded the prestigious Comfort and Wellness Brand of the Year (2017 and 2019) for our range of footwear.

We invest a great deal of money in the tooling which we use either here in our factory in Rushden, Northamptonshire or we ship to our carefully selected third party companies who manufacture shoes on our behalf. We undertake extensive quality checks on the products as they are received into the warehouse and are therefore very sorry to hear that you are not satisfied with the quality. Please return the shoes to us using the free returns label enclosed with the shoes so we can undertake a thorough investigation. If the free returns label has gone missing, please let us know and we will happily send you a replacement label.

As you will be aware, in addition to the free returns label with all our shoes sold direct to customers via our mail order department (online, post, phone) we also do not charge postage on exchanges so if the buyer is not happy with the shoes, for whatever reason, the shoes can be returned provided they have not been worn outside and are in the same condition as when we despatched the shoes. Customers will only be asked to pay extra to cover any difference in the price of the original shoes and the exchange pair. Alternatively, shoes can be returned for a full refund (subject to terms and conditions).

We actively work to ensure our shoes are competitively priced and run promotions on a regular basis providing extensive discounts from the original published prices. We also sell end of lines via our main website and good quality reject shoes via Ebay at bargain prices.

Once again, we can only apologise that you feel that your Mum and Aunt have not had a positive experience and are not happy with the quality of our products, so please return them so we can investigate. Faults do occur occasionally and the usual process is to return the shoes so we can replace or refund.

We have many customers who are delighted with the quality, service and price as you will see from the many comments on our website. If you wish to speak to someone regarding the shoes you have ordered, please do get in touch.

Kind regards

DB Wider Fit Shoes Customer Support Team

Resposta da DB Wider Fit Shoes

27/04/2021

Hello Ray
Thank you so much for taking the time to leave the great review and we hope you will be back to buy more now that summer is approaching.
Kind regards
The DB Wider Fit Shoes Team

Resposta da DB Wider Fit Shoes

27/04/2021

Thank you so much for taking the time for the great review. We really appreciate the feedback.
Stay safe
The DB Wider Fit Shoes Team