Potential customers should be aware that these are not extra wide shoes - they are deeper, not wider. I went for a fitting yesterday. The staff were very pleasant, but could offer me nothing for my b... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Thanks to the Staff, especially Sue. We arrived late for our appointment, due to sat nav problems. However, the fitting Staff were very courteous and did their best to ensure that my husband was fi... Ver mais
Having felt miserable about buying shoes for a few years now, I made the journey to Rushden to DB’s fitting centre…what a treat! 🤩 I found a wide range of styles and sizes to choose from and, as if... Ver mais
A empresa respondeu
The shoe fitter was initially sceptical that my 93 year old mum could be fitted with suitable shoes, however my mother who was adamant she had size 8 foot was measured as a 6. After an appointment tha... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
DB Wider Fit Shoes, established in the 1920's, we are the experts, specialising in the design and manufacture of Wide Fitting Footwear. We offer seven fittings - from a High Street E fitting up to 8E. With over 400 styles and colours, we aim to find the perfect style for you. And with our "No Quibble" Money Back Guarantee and Free Returns you have nothing to lose. We have the biggest range and in the widest fittings, ideal for those who may suffer from swollen feet and other foot problems. We sell by mail order (phone, post and online - please check our website for online product reviews) and via our own shop in Rushden Northamptonshire. We have access to the warehouse stock Monday - Friday 10am -4pm with thousands of pairs in stock so plenty of choice. Please note that we also sell to independent retailers - some with very similar names to ourselves so please check that you are leaving review on the correct page. We are widerfitshoes - with an r between wide and fit. We look forward to hearing from you. The Team at DB Wider Fit Shoes
Informações de contacto
19-21 Irchester Road, NN10 9XF, Rushden, Reino Unido
- 01933311077
- enquiry@widerfitshoes.co.uk
- www.widerfitshoes.co.uk
4,7
Excelente
156 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great shoes, although not made in Britain as expected
Just got my second pair of DB Shoes and am pleased again with the quality, fit and service.
However, this time I noticed a sticker inside saying 'Made in Portugal' (not on the first shoes) and felt disillusioned as this year I've been trying to 'buy British' and support British industries/workers -nowhere have I seen it stated that DB Shoes imports overseas-made shoes. The website states 'specialises in the design and manufacture of wide ...', though I now realise that the word 'manufacture' on its own does not preclude manufacturing abroad and I made an assumption (and perhaps the location/s is/are mentioned somewhere on their site?). Maybe they could specify in the product description where a particular shoe is made.
If that aspect is not important to you, then I would certainly recommend DB Shoes for their wide fittings and comfort (and thinking about it, I guess if they were made by British workers, they would be much costlier).
14 de novembro de 2020
Opinião espontânea
Resposta da DB Wider Fit Shoes
Hello
Thank you for your orders and your feedback and I am sorry if you feel you have been misled by where the shoes are made. We do all the design work and we do manufacture some of the shoes here in the UK but we are unable to make all the styles we sell as there are so many different machines and equipment required to cover the range from walking boots, long legged boots, casual and dress shoes, sandals, loafers/ pumps, slippers, canvas shoes, espadrilles and so on …and in all the different width fittings.
We would love to make all of our product here in the UK, but the costs associated with buying all the equipment to be able to do so, would be extortionate.
To enable us to offer our customers such an extensive range we have actively sought out partner factories who, using our tooling ie lasts and moulds, manufacture the footwear on our behalf. We bring the shoes into our warehouse in Rushden, Northamptonshire, where they are QC checked to make sure they meet our exacting standards of quality before we despatch – not only to UK customers, but globally.
We do try to identity on the website, in the description box for the shoes, if they are made in our factory in Rushden. In our catalogue, look for the union flag against the products.
Thank you once again for your feedback and for buying from DB Wider Fit Shoes and hopefully you will be back soon for another pair. Remember we offer free returns and there are no extra postage charges on exchanges. Our UK customer service team are always here to help.
Best Wishes
DB Customer Services Team
Recommended
I have wide feet and need wide fitting shoes. For quite a few years now I have bought my shoes from DB Widerfitshoes. They have a good selection of shoes, some of them a bit old school but many nice and modern. The quality is really good and they can last for years. The delivery times are also good. I ordered my last pair of shoes on a Friday afternoon and received them in Stockholm, Sweden, next Wednesday. Can´t ask for more. So all in all, this is a great company for buying wide fitting shoes no matter where you live.
22 de julho de 2020
Opinião espontânea
Resposta da DB Wider Fit Shoes
Hello Goran
Thank you so much for your kind review. We really do love hearing from customers, especially those we send shoes to all around the world.
Please do keep checking our website as we have lots of sale items at the moment and will soon be launching our fantastic new Autumn / Winter 2020 styles.
Take care and thank you again for your lovely review
DB Wider Fit Shoes Customer Services Team
Brilliant customer service
Brilliant customer service. Very helpful and well trained.
Order arrived within 2 days. EXCELLENT.
Shoes very comfortable and far superior to high street stores.
Would highly recommend.
30 de janeiro de 2020
Opinião espontânea
Resposta da DB Wider Fit Shoes
Hello Brum
Thank you for your fantastic 5 star review - it means a great deal to us as we try hard to provide comfortable shoes and a quick service for items in stock.
We hope you will really enjoy wearing your shoes and will return to buy from us again in the future.
Kind regards
DB Wider Fit Shoes Team
I would like to publicly apologise for…
I would like to publicly apologise for the review I wrote two days ago about my experience in using DB wider shoes. I had written that I was unhappy about the fact the boots I had ordered had not arrived, poor customer service and expensive postal costs.
Thank you for the reply below my review. I had not appreciated that the cost of returning/exchanging items were included in the original price of the postage.
More importantly, I wanted to say I was a big dim wit and the reason why it has taken so long to get my boots is because I had apparently not provided a full address, so the boots could not be delivered.
The initial person I spoke to could have looked into the details of my order and the angst could have been avoided.
Please accept my apologies for the review and my idiocy! I will call the number provided to provide my full address.
9 de dezembro de 2019
Opinião espontânea
Resposta da DB Wider Fit Shoes
Dear Customer
Thank you for your apology and updated review - it means a great deal to us here at DB Wider Fit Shoes that we have happy customers. We know that we don't always get it right but we do try really hard to make sure our customers find shoes that are comfortable and they are happy to wear them. We have lots of customers who have bought other brands of shoes only to put them in the back of the wardrobe and forget about them.
If you are having trouble finding the right fitting we have our shop, here at the factory in Rushden, Northamptonshire NN10 9XF open Monday - Saturday where you can come to get your feet measured and we will help you find the right shoes for you. Between Monday and Friday, the shop can access the full range of shoes in the warehouse so we can supply everything from shoes / walking boots / slippers / sandals etc if it is in stock.
We appreciate that getting to Rushden is not easy for everyone so we do recommend our independent retailers as listed on our website who stock our shoes.
Thank you again for your updated review - we really do appreciate it and hope the boots arrive with you shortly. Please don't hesitate to get in touch if we can help in any way
Kind regards
The DB Wider Fit Shoes Customer Services Team
Brilliant customer service
Brilliant customer service. Delivered order on time, unfortunately the boots i had ordered didn't fit, so i returned them for a different style, which i then received within a week. The new shoes we're good quality, and i am very pleased with them.
20 de outubro de 2019
Opinião espontânea
Resposta da DB Wider Fit Shoes
Dear Mr Reynolds
Thank you for your very positive review and we really do hope you enjoy wearing your new shoes.
Kind regards
The DB Wider Fit Shoes Team
The shoes I got were delivered on time…
The shoes I got were delivered on time but they chafed so bad on my right foot, they drew blood the first time I wore them. However, Wider Fit Shoes were good enough to give me a refund.
2 de setembro de 2019
Opinião espontânea
Resposta da DB Wider Fit Shoes
Dear Ms Fields. We are so sorry to hear that you have had problems with shoes you have purchased recently. Please can I ask you to confirm that you did purchase them from ourselves and not from an independent retailer with a similar sounding name as we are unable to find you as a customer on our database.
We collect product reviews direct on our website rather than using Trust Pilot and have many happy customers. We provide a free returns, no quibble exchange or refund (T&C's apply) so if you had received the shoes and tried them on and they didn't fit, I am surprised you didn't return them for an exchange or a refund?
Please can you confirm that the shoes have been purchased from us?
Kind regards
The DB Shoes Wider Fit Team
They cancelled(?) my order, and do not communicate.
Ordered from them the 5th of August. Other than the welcome email and order confirmation, I have received zero communication. They took payment, but I never got a shipping notification. I woke up this morning to find the money from the purchase had been refunded. Still no indication of what happened or why. I won’t be trying again though.
13 de agosto de 2019
Opinião espontânea
Resposta da DB Wider Fit Shoes
Dear Mrs Athay
Thank you for your communication regarding the ordering of an item which is currently out of stock on the website and we are sorry for any inconvenience caused. Although the webpage states that the item is out of stock and when the next delivery is due in, we appreciate that this may not be obvious to all buyers and we are therefore looking at ways to make it clearer to buyers when ordering.
We are sorry we have been unable to provide you with your choice of footwear and have now cancelled the order as per your request. However we do hope that you will have another look at DB Wider Fit Shoes as we are bringing out lots of new styles in our Autumn / Winter range and with width fittings from E to EEEEEEEE we would like to hope that you would be able to find something that would fit your feet.
We have many delighted customers with product reviews on our webpage particularly as we offer free returns - until you find the right size and fitting for your feet, or a full refund.
Thankyou again for your time
DB Wider Fit Shoes Team
i got shoes and that got turn very fast…
i got shoes and that got turn very fast and folty and thay didn't bother sending me eny refund or sorry and i know that eny one that get shoes from them just gets once and dose not go back rubbish q
26 de julho de 2019
Opinião espontânea
Resposta da DB Wider Fit Shoes
Hello
We are very sorry about your experience in purchasing shoes and have tried to make contact with you to discuss this as we have no record of you ever buying shoes from us. Are you sure you have left the review for the correct company as we have a name very similar to other Companies?
We provide a free returns label for all UK purchases from our DB Wider Fit Shoes web site and there would certainly have been no problem with sending another label out if you had misplaced the first one (T&C's apply).
We collect product review direct to our website so please have a look at all the customer reviews we have there and hopefully if you find that you have left the review meant for someone else, you would like to try buying from us.
We are the manufacturers of DB Wider Fit shoes and sell not only online but by mail order and through independent retailers. We also have our own onsite shoe shop in Rushden Northamptonshire where we would be delighted to welcome you to the shop and measure your feet for correctly fitting shoes.
Kind regards
The DB Wider Fit Shoes Team
Issues resolved
I did have some issues regarding returns of an item . However, after just one hour of submitting my review, I received back a reply from SportsShoes.com and offer for payment of postage I lost. Now that's what I call resolving an issue. Thank you all.
3 de fevereiro de 2019
Opinião espontânea
Fantastic website for quality wider…
Fantastic website for quality wider fitting shoes.
Due to recent health conditions I now have lymphedema (swelling) of the feet and legs. None of my shoes and boots fit anymore so I started looking for wider fitting shoes. I did order shoes from various places that stated that they were wider fit, but they didn't fit me. I also looked at a website for people that have lymphedema but the styles of the shoes were more for an older person. I am only 45.
Then I found Wider Fit Shoes website. WOW! I opened up the online catalogue and my first thought was that there was such a lot of choice in shoes, pumps, trainers, boots & more. There was a section that explained how to measure your feet to get the correct size. It was very easy to follow.
My first order was a pair of trainers, a pair of sandals & a pair of shoes. It was easy to place an order online and check out. Delivery was quick and the packaging was securely wrapped. The quality was good and they were a perfect fit so I kept all of them.
My second order was 2 pairs of shoes in different colours for choice. Again they were both lovely so I kept them both. Very happy with them.
I would recommend Wider Fit Shoes. A ctalogue came with the shoes so I took one to my doctors surgery and one to my dentist and I put them with the magazine's.
I will definitely be ordering from Wider Fit Shoes in the future and I look forward to seeing their next catalogue
9 de agosto de 2018
Opinião espontânea
Resposta da DB Wider Fit Shoes
Thank you Bess for your lovely review and for passing on the catalogues to others. We hope you enjoy wearing your DB Wider Fit Shoes and will be back for more.
Thank you from us all
DB Wider Fit Shoes Team
This is the go to company for…
This is the go to company for attractive ready made shoes for very wide feet, general foot problems and mild to moderate lymphoedema (swelling) of the feet.
I was so depressed by having to wear the ancient great-grandma styling of the one UK company recommended for lymphoedema, that I tried a formal office trouser shoe from Wider Fit which looked, praise be, normal: then never looked back.
Their range has increased over the years and now includes - apart from some styles with fabric inserts to accommodate swelling - pretty summer sandals and pumps; court shoes fit for dancing or mother-of-the-bride; ankle and calf boots; modern activewear laced casuals, now including zips. In each category you can find at least one style (and often a number) made in the widest fitting of 8E, which is a novel experience.
The DB Wider Fit paper catalogue (and website) have always been very clear with comprehensive fitting information. I have always found both despatch of goods and refunds to be promptly handled, and on the number of occasions I've had to ring up for one reason or another, the customer service to be personal and humane as well as efficient. I look forward to each season catalogue for the latest ideas.
14 de fevereiro de 2018
Opinião espontânea
Resposta da DB Wider Fit Shoes
Thank you Laura for your lovely review and the new Autumn / Winter range will soon be coming out with lots more shoes and boots for the winter.
Thank you from all of us
DB Wider Fit Shoes Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.