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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

my order was made on Aug 10, and I received the goods at the end of October. While I had contacted the company on various occasions, I only got an answer to my questions in the beginning, telling m... Ver mais

Classificada 5 em 5 estrelas

Was looking for something to rejuvenate my year old sheepskins that adorn our dining table chairs. They get a lot of wear and was keen to refresh them. The Woolies Restorative Spray smells lovely and... Ver mais

Classificada 4 em 5 estrelas

Beautiful long sheepskin chair pads. I'm absolutely over the moon with my products! Wonderful products and great value! Ordered Sunday and delivered Thursday. The only reason I didn't give 5 stars... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

These skins are absolutely gorgeous! Wildash kept me updated throughout the entire process. Because these are natural products and not mass produced, there was a longer processing time, though Mae Ann... Ver mais

Informações sobre a empresa

  1. Fornecedor de pele de ovelha e produtos de lã
  2. também em
  3. Loja de acessórios de moda
  4. Loja de artigos domésticos

Escrito pela empresa

Luxury, sustainable, design-led home accents and fashion accessories. Specialists in beautiful large sheepskin rug and fur throw production for beautiful homes. Quirky and delightful personalised products including the inimitable ruler height chart and...


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

375 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(375)

16 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Very disappointed with our purchase

Very disappointed with our purchase.

It took 5 weeks for delivery instead of 5 days as one of the four pads we purchased was out of stock delaying the whole delivery. Ordered 23.11.22 delivered 29.12.22.

We have bought these sheepskin products from Wildash before and were very happy with our previous purchases but this time the quality of the sheepskin squares and round bum pads was awful. They were very wispy and threadbare. The quality was really bad. Too embarrassed to place them on our sofa so they have gone into the car. I will not buy from them again.

23 de novembro de 2022
logótipo da Wildash London

Resposta da Wildash London

Hello Paul - many thanks for your feedback. I am so sorry to hear that you are disappointed with your purchase. I do apologise for the delay in shipping. When you placed your order, one of the items was on pre-order hence the delay in shipping.
With regards to the quality, we of course take this very seriously. I have sent you an email detailing how we can get this order returned and replaced for you immediately. I look forward to working with you to resolve this issue!

Classificada 5 em 5 estrelas

The seat pad is well made and…

The seat pad is well made and beautifully soft and was packed well I was kept informed about timings of the delivery. I would buy from Wildash again.

22 de dezembro de 2022
logótipo da Wildash London

Resposta da Wildash London

Hello Cathy - thanks so much for your feedback. We are very pleased to hear you are happy with your order. Happy New Year!

Classificada 5 em 5 estrelas

Sheepskin throw & cushion cover

After a problem with the couriers and then losing my order, Wildash London, after they were made aware of my order not being delivered, immediately sent another and it arrived the following day. The two sheepskin items were exactly what I expected and I am very pleased and would purchase again with no hesitation.

16 de dezembro de 2022
logótipo da Wildash London

Resposta da Wildash London

Hello Zoe - Happy New Year! I am sorry to hear you have not yet received your order. Unfortunately, we faced a few issues over the holiday period with couriers losing packages and misdeliveries. I will arrange for a replacement to be sent out immediately for you on a next day service. Many thanks, Nisa

Classificada 5 em 5 estrelas

One amazing business

The sheepskin I had was far superior to others I had . packaged beautifully too
They have great products at reasonable price's I was back ordering another on Christmas day

22 de dezembro de 2022
Classificada 4 em 5 estrelas

No response from Wildash/UPDATED REVIEW

After quite a few weeks and after asking when I would receive my order, it was eventually delivered. I had been sent the wrong colour. I contacted them and was told I would be issued a returns label. That was 11th Dec. I have heard nothing since. I have emailed numerous times with no response. Especially as there’s lots of mention of “please reach out to us with any questions” etc Just very very poor. I ordered and paid for my order on 7th Nov. Still waiting to get it sorted. Thanks Wildash and please stop sending me “rate us” emails. I hate to put down small business that are trying hard, but not even responding to emails is not acceptable.
UPDATED REVIEW 11th Jan 2023.
After a bit of a mess to start Wildash got their act together and resolved the problem and turned it round. Am always happy to re-review if companies genuinely attempt to rectify a situation, which they most definitely did. Hopefully they will be a bit quicker of the mark in future with response for emails when things go wrong. However they attempted and then did sort this out so happy to re-rate and hence a re-review.
Thanks again

7 de novembro de 2022
Classificada 2 em 5 estrelas

Great proposition & products, non-existent post sales when things go wrong

Love the proposition, extremely responsive & customer centric in upgrading the wood used when the original selection was unavailable. Defect on delivery & despite multiple emails & calls they remain unresponsive. A real shame.

27 de novembro de 2022
logótipo da Wildash London

Resposta da Wildash London

Hello Damion - I am sorry to hear you have not had a response from our team. I have just followed up with you by email so we can get this issue resolved for you!

Classificada 4 em 5 estrelas

The rug was considerably smaller than…

The rug was considerably smaller than shown in picture on website. Quality is quite good. Delivery good.

10 de dezembro de 2022
logótipo da Wildash London

Resposta da Wildash London

Hello Vonbo - I am sorry to hear you were disappointed with the size of your sheepskin rug. We measure our sheepskins from top to bottom diagonally and our large sheepskins measure between 100cm-110cm in length. I will reach out by email to ensure you've got the correct size there. I am pleased you like the quality and service!

Classificada 1 em 5 estrelas

If I had read these reviews instead of…

If I had read these reviews instead of their gushing ‘cherry picked’ reviews on their website. I WOULD NEVER HAVE ORDERED FROM WILDASH LONDON. I CANNOT BELIEVE THEY HAVE THE AUDACITY TO ASK ME FOR FEEDBACK. THIS COMPANY HAS LIED ON NUMEROUS OCCASIONS AND 14 WEEKS ON I STILL HAVE NOT RECEIVED MY REFUND.

17 de setembro de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Communication!

Wildash need to learn to communicate. When ordered, delivery was supposed to be about a week. They didn't let me know that there would be quite a delay in despatching. However the items themselves are lovely - better late than never!

26 de novembro de 2022
Classificada 5 em 5 estrelas

Gorgeous!

Gorgeous!
Sumptuously furry throw for my guest bed, however I might just steal it back for myself!
Speedy delivery, nicely bagged for storage & so soft to the touch.
Thanks Wildash! Mrs W

7 de dezembro de 2022
logótipo da Wildash London

Resposta da Wildash London

Dear Mrs W - we are so pleased to hear you are happy with your order. If I were you I would probably steal it back, too... it's cold outside and your throw is so warm and cosy!

Wishing you a most fabulous and joyous Christmas season!

Classificada 5 em 5 estrelas

Floor cushion

Floor cushion really lovely and soft really pleased with it thks

7 de novembro de 2022
logótipo da Wildash London

Resposta da Wildash London

So pleased you are happy with your order! I wish you a wonderful holiday season :)

Classificada 1 em 5 estrelas

Slow to deliver and slow to refund

I ordered a pet rug back in October. I understand there is disruption in royal mail but website stated at the time 3-5 days for delivery to myself. On 26th November I asked for a refund as I felt I had waited for long enough. I was told money would be refunded and it would take 3-5 banking days for refund to show in account. Now on day 7 and still NO refund. Maybe their rugs are super but the customer service certainly isn't

6 de dezembro de 2022
Opinião espontânea
logótipo da Wildash London

Resposta da Wildash London

I am so sorry about the delay you experienced with us in getting your order shipped to you. We have faced some unfortunate issues we hadn't expected due to the Royal Mail strikes which delayed our consignments. I have double checked your refund and it has indeed been processed through PayPal which was your original payment method. You may have to go into your PayPal account just to double check and possibly accept the refund. If you have any further issues please don't hesitate to get in touch!

Classificada 1 em 5 estrelas

Unbelievable

The service and customer care I have supposedly received from WILDASH as been worse than diabolical…what a dreadful company to have dealings with,I have received nothing but duff information,untruths andI am still waiting for my order to be full filled/refunded!! Don’t go near them!!

26 de setembro de 2022
Classificada 1 em 5 estrelas

7 weeks without delivery, no refund issued!

Ordered an item and did not receive for 7 weeks. Multiple emails sent, each giving different excuses as to why the goods had not been dispatched. Said they would provide a refund but did not. Now needing to raise dispute via my bank to recover the >£200 they owe me.

2 de dezembro de 2022
Opinião espontânea
logótipo da Wildash London

Resposta da Wildash London

Hello Matthew - first of all, I would like to sincerely apologise for the extended time you had to wait. Our made to order products do generally take 2-3 weeks to make and ship. We faced a few production delays in this case as well as issues with transport from our atelier in Europe into the UK (due to these frustrating strikes). I can assure you we strive to always deliver the highest quality product and within the delivery time. I am immensely sorry we couldn't meet this promise. We have provided a full refund back to the original payment method. I wish you a wonderful holiday season.

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