WindowEstore.com Opiniões 435

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had an excellent experience with WindowEStore from start to finish. I ordered two custom replacement windows — a large picture window and a smaller double hung. The ordering process was straightfo... Ver mais

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Classificada 5 em 5 estrelas

They make the process smooth and easy. The instructions on their website are crystal clear. I also appreciate the confirmation of the order and how the measurements were taken prior to manufacturing.... Ver mais

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Classificada 5 em 5 estrelas

Pending satisfactory resolution. Some of the Windows were missing weep hole covers/ the latches used to open for cleaning, however they have assured me they will be sending the missing pieces. Window... Ver mais

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Classificada 5 em 5 estrelas

Ordered 2 replacement windows on Sept 11th and picked them up in Athens Ga on September 27th. 16 day turnaround much sooner than I expected. DIY installation was easy with these windows and windows we... Ver mais

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Informações sobre a empresa

  1. Fornecedor de janelas de PVC
  2. Fornecedor de portas

Escrito pela empresa

WindowEstore is the #1 online seller of high performance energy efficient windows & sliding glass doors custom built to maximize energy efficiency, sound-dampening, and security. Get the highest quality windows and sliding glass doors at the best prices by buying direct with our easy ordering tool. The oldest and most trusted online window and sliding glass door dealer in the nation!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

435 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

So helpful

So helpful and knew everything!

21 de maio de 2025
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Resposta da WindowEstore.com

Thanks so much for the awesome review Suzanne! We appreciate the kind words and for trusting us to be part of your project!

Classificada 1 em 5 estrelas

I ordered my window 4 months ago and…

I ordered my window 4 months ago and still haven’t received it. The customer service rep I’ve been working with has been very good but ultimately replacing this window is the last item on the punchlist of my full gut reno and pleasant customer service helps but they have been unable to fulfill my order. This company seems to be operationally broken. At this point I would just like to get my money back and buy a window from the big box retailers…

8 de fevereiro de 2025
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Resposta da WindowEstore.com

Erik,
Thanks so much for the review. We apologize for the delay you experienced in receiving your order. The order you placed on February 9th was delayed due to a new logistics software system implemented by our manufacturer in February which negatively affected a handful of orders across several different states. Unfortunately your order was one of the ones that were affected. After we discovered that your order was one of the few that were affected we immediately reordered the window. According to our manufacturer your re-ordered window is complete and is being shipped out this week. You should receive it in the next few days. Again we apologize for the inconvenience and will do absolutely everything in our power to help compensate you for the inconvenience. Please feel free to contact us at your convenience. We've tried contacting you for the past several weeks with no success. Thanks again and we look forward to talking with you.

Classificada 5 em 5 estrelas

Really good customer service

Placed my 2nd order A bit more complicated. Great support from their team. Looking forward to the delivery. Thanks so much

16 de abril de 2025
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Resposta da WindowEstore.com

Thanks for the continued business Kevin! We have every style of window available so whatever type of complicated window style you have we can more than likely to care of it! We appreciate your business very much!

Classificada 5 em 5 estrelas

Great products, great prices, great people

The people here are great. If something isn't right, they get it taken care of right away. American-made quality at great prices. If you're in the market for new windows, you need to check out the windowestore.

1 de abril de 2025
Opinião espontânea
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Resposta da WindowEstore.com

Thanks so much Robert! We really enjoyed working with you too! We appreciate you trusting us with your window project!

Classificada 5 em 5 estrelas

Super quality, perfect fit, but takes a while to get them

I have been very glad to find the Window E-Store as it is a perfect fit for my way of home repairs and improvement: it is geared toward the DIY crowd. I didn't think as a DIYer I could get custom windows of this level of quality and was almost resigned to having to use the big-box drivel.

The web site is very helpful and after placing the order online there is the follow-up phone call (very quickly) to confirm measurements and details. The free shipping to a local warehouse is awesome, especially with today's ever-rising shipping costs. Heck, this is DIY, I don't mind at all having to go pick these up on the other side of town, but local delivery options are available.

The windows I ordered were spot-on to the sizes I requested and the build quality is amazing. They dropped right into my openings and fit like a glove. I did have a minor issue with the screens on one of my windows and on emailing the office about it I had a call back within an hour to work on the details to correct it and replacements were in the works before the end of the business day. My only complaint is the lead time from order to delivery is longer than is implied. I was told because I wanted black exterior windows it would take longer, "About three weeks," but in actuality it was seven weeks from the time I placed the order until they were delivered to the local warehouse. I missed an extended late fall season of great weather when I could have installed the windows before the snow flew and had to wait until some early spring weather appeared to finally get them in. But, I am not deterred and have placed an order for yet another window unit ... but have planned my lead time better this time.

21 de outubro de 2024
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Resposta da WindowEstore.com

Thanks so much for the great review Doug! We appreciate it very much! You are also 100% correct! Our normal turnaround time on Tan, White, or Driftwood color window/door orders is 3-5 weeks but since Black is a specialty color you can an additional 2-3 weeks to that turnaround time. So normal turnaround times on specialty color Black windows/doors is 6-8 weeks. We've always prided ourselves on having the fastest turn-around times in the nation on high performance windows/doors and we work hard every day to make those delivery times even faster. We want to do everything we can to get our customers their windows/doors as fast as humanly possible!

Classificada 4 em 5 estrelas

The guy I talked to sure was helpful…

The guy I talked to sure was helpful and definitely knew the product. I usually would go to Home Depot but lately I’ve been having trouble at Home Depot because the unexperienced, untrained, clueless sales people at Home Depot that grew up on a regular basis. When the final product reaches me from Windows, I have no doubt it’ll be the right size that I ordered.

20 de março de 2025
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Resposta da WindowEstore.com

Thanks so much for the great review John! We appreciate you trusting us with your project and we enjoyed working with you as well!

Classificada 5 em 5 estrelas

Excellent experience

I was so please with the first window I ordered, we have placed a 2nd order for 3 more windows. Ordering was simple online and they made a follow-up call to review the order in detail. I am extremely please with the service and quality of the windows.

20 de março de 2025
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Resposta da WindowEstore.com

Thanks so much for the awesome review Paul! We appreciate it very much!

Classificada 5 em 5 estrelas

The ordering process was smooth and easy

The ordering process was smooth and easy. I picked up my order from the shipping location.
Thank you!!

19 de fevereiro de 2025
Opinião espontânea
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Resposta da WindowEstore.com

Thanks so much Aldo! We appreciate the wonderful review and the opportunity to work with you!

Classificada 5 em 5 estrelas

They were easy,convenient and upfront…

They were easy,convenient and upfront to work with starting with the first contact on the website to delivery about 3 weeks later. Whenever I had questions or needed advice Derek was always quick to respond and took the time to really work with me to resolve any and all my questions. My wife and I are very pleased with the quality of the double hung windows will and we will recommend the window estore to all our family and friends. We really appreciated the fact that there was no sales pitch and the pricing was upfront.
Thank you Derek and Window eStore!

18 de outubro de 2024
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Resposta da WindowEstore.com

Thanks so much for the 5 Star Review Michael! We appreciate it very much and are here if you ever need anything else!

Classificada 5 em 5 estrelas

Derek was extremely helpful

Derek was extremely helpful. Helped me pick out the window I needed.

3 de fevereiro de 2025
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Resposta da WindowEstore.com

Thanks Jonathan! We appreciate you taking the time to post a review and we also appreciate your business very much!

Classificada 5 em 5 estrelas

I have been purchasing windows through…

I have been purchasing windows through the Window E-Store since 2017. They haven't let me down yet.

14 de janeiro de 2025
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Resposta da WindowEstore.com

Thanks so much for your continued business over the years Jeremy! We appreciate it very much and are super happy you love your windows!

Classificada 5 em 5 estrelas

Sandra was amazing

Sandra was amazing. She’s so friendly and reminded me of some details from a previous order that I forgot to mention on the follow-up call.

12 de janeiro de 2025
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Resposta da WindowEstore.com

Thanks so much Steven! We appreciate you and your continued business very much!

Classificada 5 em 5 estrelas

Nice windows

Nice windows. Fast turn around and easy to use website.

19 de setembro de 2024
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Resposta da WindowEstore.com

Thanks Brad! We appreciate the great review and are super happy you love your windows!

Classificada 5 em 5 estrelas

New window

First, the site was very user friendly. Second, I really appreciated the discount code, thank you! And lastly, the follow up call. It actually gave me an opportunity to make a change. Thank You again.

29 de outubro de 2024
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Resposta da WindowEstore.com

Thanks so much for the wonderful 5 Star Review Barbara! We appreciate your business and your kind words!

Classificada 5 em 5 estrelas

The online sizing/ordering was very…

The online sizing/ordering was very easy to work with. One follow up call to verify my sizing and the order was in. Very quick and reasonably priced option for custom sized windows delivered in just a few weeks

1 de outubro de 2024
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Resposta da WindowEstore.com

Thanks Nathanael! We appreciate your kind words and your business!

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