The Window Film Company Opiniões 

50
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The company was arranged to affix the film to the windows, the emails coordinated a specific start time and day. For this company we even rented scaffolding for quality access to windows. Unfortunatel... Ver mais

Classificada 5 em 5 estrelas

We moved into s new house in early 2024. The back of the house faces south West and includes bifold doors. The film blocks 98% of UV and 78% of heat. It was a sensible price and waa well installed by... Ver mais

Classificada 3 em 5 estrelas

Beautiful designs for the window film but this stuff is the most brutally difficult stuff to apply onto the window. Took me 17 attempts, by which time the film was creased and looks terrible. If you d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really brilliant company. We needed our office film removed, they were here within 1 week of initial email. Although the colour was slightly wrong, the installation team were very understanding, and c... Ver mais

A empresa respondeu

Informações sobre a empresa

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Escrito pela empresa

The Window Film Company ® has been at the forefront of the window film industry since 1998. We supply and install a wide range of window film products including solar control, safety, security, privacy and frosted window films. We have built our success and continue to grow our company by following three key principles; a willingness to listen to our customers' needs, a desire to service those needs and a dedication to providing the best window film solutions and customer service available.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

50 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(50)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ordered yesterday and received today

Ordered yesterday and received today! Wanted some screening for my kitchen window and this delivered.
Easy to apply, simple, easy to follow instructions. Great value for money. Will be ordering from you guys again…thank you.

28 de julho de 2022
Opinião espontânea
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Resposta da The Window Film Company

We're delighted to hear that your window film arrived quickly and that you found it easy to install. We're thrilled to have been of service.

Classificada 5 em 5 estrelas

Great product and service.

Great product and service.
Website was very useful, and I emailed to get some samples. Samples arrived and I had some further questions. Had a call with someone to go over the questions and they were answered well.
The people who installed the films were great. Nice and tidy, knowledgeable, and did a great job on the film.
The films are doing exactly what they said they would, and very happy all around.

24 de julho de 2022
Opinião espontânea
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Resposta da The Window Film Company

Thanks so much for the review and the kind words. We're delighted to hear that your experience with us was so good from start to finish. On behalf of us all at The Window Film Company, thanks for taking the time to share your thoughts.

Classificada 5 em 5 estrelas

Great product and service.

Obscure film purchased , was cut to size to the mm.

Easy to fit and and de bubble.

The company also reached out to confirm sizes as they were unusual.

Had previously tried a product from another company and tried to cut to size….failed miserably.

16 de julho de 2022
Opinião espontânea
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Resposta da The Window Film Company

Thanks so much for sharing details of your experience with The Window Film Company; we're delighted that it was a good one. We're pleased to have been of service.

Classificada 1 em 5 estrelas

Privacy film does not give privacy !

First of all I ordered two rolls of privacy film on the 23rd June. By the 11th July they had not arrived although I had paid by Palpal. Apparently the order didn't go through to the company. They arrived today. We cleaned the windows exactly as instructed including with a new blade to take off any stuck on spots. We did that twice on each window. The first film went up and absolutely loads of spots were shown on the window !!! It looks awful from outside. As if the window is dirty. It does not show up in photographs inside or out to show you. The second window, next to the first, is perfect apart from one or two spots. This brings me to the conclusion that the first roll must have a manufacturing fault.

Tonight, I have gone outside to check nothing can be seen with the light on inside the bedroom and it is no different to when the film was not on !!!! I am extremely disappointed ! I wanted privacy all the time ! I feel very, very upset that after all the work the privacy is limited to daytime. Even this may not be the case if its a dull day and the light is on !!!

I would not recommend this product to anyone.

13 de julho de 2022
Opinião espontânea
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Resposta da The Window Film Company

Thanks for sharing your experience and we're sorry that there was a misunderstanding with the way the film works. One-way privacy film works on the light balance and is only suitable for a daytime one-way privacy solution.

The side of the film that is exposed to the highest levels of light will take on the reflective appearance, during daylight hours this is usually the external face of the glass, depending on the level of light inside the property. Permanent privacy solutions are available in the shape of Frostbrite frosted window film; this will block the view from both sides of the glass at all times.

Once again, we apologise for any misunderstanding and remain available to discuss a solution at any time.

Classificada 5 em 5 estrelas

Fantastic service and product.

Fantastic service and product.

I bought four films, delivered within 48 hours. I couldn’t believe how simple they were to fit. Look great. Highly recomended.

31 de maio de 2022
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Resposta da The Window Film Company

We're so pleased that you are so pleased! Thanks very much for sharing.

Classificada 5 em 5 estrelas

I am leaving a glowing review …

I am leaving a glowing review about the Window Film Co. I measured up and ordered two panels. Delighted with both, especially Ugle Owl. Fast delivery, beautifully packed. Could not fault their impressive service. A big thank you from a delighted customer.

9 de maio de 2022
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Resposta da The Window Film Company

Thanks so much for taking the time to leave us a review. All here at The Window Film Company appreciate you taking the time to do so.

Classificada 5 em 5 estrelas

100% would buy from again

I hopped on here after receiving my order and was surprised to see the negative reviews. I ordered yesterday, it arrived today which I was very happy about given that it was free delivery. Delighted with the quality of the film - I ordered London Calling after being advised by a dog trainer that I needed to stop the pooch from staring outside. Rather than sit with the light on behind blackout curtains all day, every day, this is the perfect solution!

The directions for applying were spot on - I was worried as I’m rubbish with screen protectors etc so thought I’d mess this up too, but I didn’t!

The ONLY negative was when DHL delivered it and left it outside of a house half a mile away rather than where it was supposed to be, but I’ve contacted the delivery company directly about that.

Would 100% buy from again.

3 de fevereiro de 2022
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Resposta da The Window Film Company

Thanks so much for choosing to buy from The Window Film Company and thanks so much for the glowing review. We're delighted that the free delivery was quick, that you are enjoying your Charlene Mullen designer window film and that you'd be happy to buy from us again. We appreciate it.

Classificada 5 em 5 estrelas

I am surprised reading all the negative…

I am surprised reading all the negative reviews below. I had two people come and spend 4 hours fitting reflective film and frosted film to numerous different glass panels and a conservatory. The service was immaculate from order to delivery and the finished product looks incredible. I would never have been able to fit this and the way they politely and quickly finished was very impressive. Thank you for hopefully allowing us a cooler summer experience.

13 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Quality Product Easy to install

Excellent. My second order from this company and they didn't disappoint. Quality was excellent and the measurements were spot on (I was a bit worried I may have measured incorrectly) as my Grandad would say measure twice cut once.
The film was as described and pictured and I would have no hesitation in using this company again.

16 de junho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Nice earner if people are daft enough

Tried to order 2 window films from this company , total item cost £20.00, when I went to checkout total was £30, phoned them for an explanation, answer was £30 is minimum spend, they expected me to send them an extra £10, they are chancing their arm, went elsewhere.

20 de fevereiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Minimum spend scam

Having ordered from these people before, I have been pleased with the window film I ordered. I tried to order a small one for my 92 year old Mum's window to cheer her up while she's stuck inside due to her being vulnerable. The film came to £21, p&p free, total £30. Their policy is that they don't accept orders below £30, so they 'just add it on to the total' and expect you to give them money for nothing!
I contacted them for an explanation and their response was that 'yes, unfortunately, we have a minimum £30 spend'. No reason for that.
I've never encountered anything like this before and I've contacted Trading Standards about it. Even if it turns out to be legal, I can't understand any legitimate business trying to scam their customers for money like this.

9 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t seem to be able to measure

Don’t seem to be able to measure. Sent first item wrong size. Sent second item out, wrong size. And I’m talking about a couple of inches not 0.5mm

Waste of time and frustrating.

28 de novembro de 2020
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Resposta da The Window Film Company

Hello Neil and thanks so much for getting in touch. We're disappointed to hear you've experienced these issues and can understand that it must be frustrating. Can you please confirm when the order was placed and we will ensure this is dealt with accordingly. please rest assured we will make sure you receive the exact product you ordered. Many thanks.

Classificada 1 em 5 estrelas

Only giving one star as I can’t give 0

Only giving one star as I can’t give 0! Awful service - ordered 3 pre cut pieces and a roll. Managed to fit 5 pieces without any problem but then found that the roll had a long raised scratch on it. Emailed a complaint and was told that was not possible and virtually called a liar. After 2 emails was offered replacement film at full price but as a gesture of goodwill they would offer free postage. Avoid this company if you can - the Ryanair of DIY window film suppliers without the cheap prices.

17 de novembro de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Changed my mind

After initially writing the below the company have now sent me a new item without charge. Ignore what I initially wrote. Happy!!!

20 de outubro de 2020
Opinião espontânea
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Resposta da The Window Film Company

Hi Paul, we're glad to have been able to sort out the earlier misunderstanding. Please do let us know if we can help at any stage. Thanks again.

Classificada 1 em 5 estrelas

Damaged window film no refund no replacement

Ordered small square of film for window arrived damaged was only offered 10% off next order no refund no replacement very poor service

30 de junho de 2020
Opinião espontânea
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Resposta da The Window Film Company

Hello and thanks for taking the time to share your concerns. Are you able to please provide full details of your order (an order number would be great) and we can look into this for you - we're keen to ensure that all customers are fully satisfied. We look forward to hearing from you. Many thanks.

Classificada 1 em 5 estrelas

Not happy with this company at all

Not happy with this company at all , ordered 3 films for my door and all got creases in that will not come out , paid nearly £65 for the 3 , contacted them tdy sent them e mails with receipt pictures of the film and the amazon pay receipt, and they say they have no record of my order not very helpful at all , I will still pursue this hoping they resolve it but looking at some reviews on here I think I am in for a fight , never order of this company again awfull customer service. I have today received a phone call from the manager who has resolved this for me and is sending another order out , so will keep you updated on how this goes .

16 de junho de 2020
Opinião espontânea
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Resposta da The Window Film Company

Hi Karen. We're disappointed that your initial experience didn't meet your expectations but are glad that we were able to fulfil your order satisfactorily; we appreciated the chance to make this right. Thanks again from the team at The Window Film Company.

Classificada 1 em 5 estrelas

The range of designs and delivery were…

The range of designs and delivery were both really good. However, the website wasn't easy to use and I sent a very polite email asking for some help to confirm I had measured correctly - I had a very short and almost rude reply. The film (two lots) were completely impossible to install without bubbles and stretched areas that wouldn't therefore lie flat. Looked awful and had to be removed straight away and thrown away. This really is not a DIY product and I would not recommend the product or the company.

10 de junho de 2020
Opinião espontânea
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Resposta da The Window Film Company

Hi Nichola. We're sorry you've had a problem with your window film. If you could provide details of your order, a member of the team can look into this for you. We're committed to ensuring that all customers are satisfied, so we'd appreciate the opportunity to explore this further. Many thanks.

Classificada 4 em 5 estrelas

The finished product was exactly what I…

The finished product was exaclty what I wanted but make one mistake and its an expensive mistake. Why 4 stars? because of the delivery company first used delivered my film with the box all open and at the time you don't realise the one device you really need is actually missing.
But still I was more than happy with the cut to meaure privacy film and as I placed it before 1pm it did arrive next day (Signed for)

14 de dezembro de 2019
Opinião espontânea

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