Wingspan Opiniões 

274
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The company I'm affiliated with, GFI, recently switched to Wingspan for payroll. I accessed the platform to look up information for my taxes. The site was very user-friendly, and I was able to quickl... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Wingspan will not pay me! I work for Working Solutions who uses Wingspan for payroll. Last night I should have gotten paid. Instead I got an email that my bank refused my payroll. I changed it, same t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently started a new job with JMI reports. Wingspan is transparent on there when you get your deposit, how much is deposited, where it is going and you can review your earnings at any time. It tak... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I get paid through Wingspan by my employer, a catering company. Payments have been on time and the process to access pay stubs and tax forms is simple. I just started using it, but so far the exper... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de pagamento
  2. Empresa de software de contabilidade
  3. Companhia de seguros de saúde
  4. Empresa de software

Escrito pela empresa

Wingspan is the first payroll platform purpose-built for contingent work. Onboard and pay workers, bill clients, and stay compliant, all from one platform. Learn why finance and operations leaders are raving, visit https://www.wingspan.app/.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

274 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(274)

52 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

It was efficient

It was efficient. I have never had an online payment system set up this quickly. I had 30 minutes before i had to get my kids from the babysitter, and hoped it would not take too long. It took less than 5 minutes! Now i have time to leave this review and do something else as well!

22 de setembro de 2024
Classificada 5 em 5 estrelas

the payment process is important in need time to process.

User-Friendly Interface: An intuitive, easy-to-navigate platform makes tasks simple and efficient, reducing frustration and making the experience enjoyable.

Efficiency and Speed: Fast service that saves time while delivering accurate results always stands out. Whether it's processing requests, providing information, or helping with a task, efficiency is key.

Excellent Customer Support: Support that’s responsive, knowledgeable, and helpful can make a significant difference. A service that provides guidance when needed, without long wait times or complex procedures, enhances the overall experience.

11 de setembro de 2024
Classificada 5 em 5 estrelas

Wingspan does a wonderful job!

My entire experience with Wingspan has been great! Deposits are made in a timely manner and support is responsive and helpful. There are also many other features and services available that really help with my independent contracting business! I really cannot recommend it highly enough, as it is rare to find a company that truly does what they say they will.

13 de setembro de 2024
Classificada 5 em 5 estrelas

I enjoy utilizing wingspan for their…

I enjoy utilizing wingspan for their easy access to everything I need from my stubs to my tax documents. Wingspan is user friendly tool that make it possible for anyone of any age to use. I would definitely recommend wingspan for any business because they understand what is needed. I love not having to wait to be paid. Wingspan is integral and does precisely what they say they're going to do. I appreciate you wingspan and I trust you with my money. Thank you for what you do and keep it up.

13 de setembro de 2024
Classificada 1 em 5 estrelas

My invoices are CONSTANTLY paid late

My invoices are CONSTANTLY paid late. Customer service just tells you to wait while they hear from another department for days on end. Does anyone else have bills to pay? I'm pretty sure, oh well I know Wingspan is not reimbursing you for time and money lost dealing with their BS

6 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very simple process

Very simple process. I was hesitant when asked to do this for a client, but was very pleased with how straightforward it was to set up an account. Hopefully this will facilitate revenue cycle, but I haven't experienced that yet

29 de agosto de 2024
Classificada 1 em 5 estrelas

Disappointed and Angry

I have utilized Wingspan for over a year now, and rarely have I had a delayed payment until this month. I have almost $1000 of payments from clients that have not been deposited into my account. One of the first payments was on August 2; it is now August 26 and not in my account.

I reached out to support on August 19. The head of support has been kind and heightened my issue, yet, I have had to continually follow up to press the issue. Patience and trust are now lost.

Wingspan had been a tremendous help to my small business, but at this point, with five payments "stuck" with no update of why and when I will receive them, they are proving to be untrustworthy.

26 de agosto de 2024
Opinião espontânea
logótipo da Wingspan

Resposta da Wingspan

Dear Emily,

Thank you for your feedback. We understand your frustration with the recent payment delays. We've confirmed that all payments in question have now been processed:

- Invoices IL05R-172, IL05R-170, and IL05R-169 were processed on August 29th and paid out on September 3rd.

These delays were related to a recent system update. Our team has implemented measures to prevent similar issues going forward.

We appreciate your business and hope to continue supporting your work. If you have any questions, please contact our support team.

Classificada 5 em 5 estrelas

Wingspan is so easy to use

Wingspan is so easy to use. The reports are very informative and make reporting for tax purposes seamless. We use the program for several job reporting locations. I hope the program will continue to expand.

19 de agosto de 2024
Classificada 1 em 5 estrelas

Countless payout delays without notice

Wingspan has repeatedly withheld funds and delayed contractor payouts without prior notice, sometimes for more than a week. This has created mistrust between our company and our contractors, leaving them unpaid for uncertain lengths of time.

The lack of reliability makes Wingspan unfit to handle our business or ensure timely payment to quality workers. Additionally, their support is limited to chat or email, with no option to speak with a live representative.

Once the current funds their withholding are released, we’re terminating our relationship and going elsewhere.

7 de agosto de 2024
Opinião espontânea
logótipo da Wingspan

Resposta da Wingspan

Thank you for taking the time to share your experience with Wingspan. We sincerely apologize for the payment delays and issues you encountered, which were caused by an unexpected complication during our recent bank migration process. We understand how disruptive this was for you and your contractors, and we take full responsibility for the inconvenience and loss of trust this caused.

To address the specific issues you faced:

1. We identified that the payments were returned due to the closure of our previous clearing account during the bank migration.
2. Our team worked to reopen the affected invoices and manually adjusted their status to ensure they could be paid again.
3. We verified that the funds are now available to be properly disbursed to your contractors.

We appreciate your patience as we worked through this complex situation. Our development team has since implemented additional safeguards in our payment processing system to prevent similar issues from occurring during any future banking changes.

Classificada 2 em 5 estrelas

Just terrible business operations

Unfortunately, what started out fairly good has deteriorated over time.

First, let's talk about how they pushed the Wingspan Wallet on our group saying we would get paid a day earlier. I signed up for that, and for the first few months it worked well.

Then it got to be later in the day and no payment. Their own staff didn't even understand what we had been told about getting a day earlier; when I complained loudly, I finally was told that it would be available after noon.

They then changed banks. Should be simple. Disconnected the card from the bank account associated with the Wingspan Wallet and while I have a new account number, I was never given a new card.

Fast forward to finding out today, the day I am supposed to see the funds in my account, and I get an email stating I will see the funds August 16--two days past the date I'm supposed to get the funds.

Their customer service doesn't answer their phone and they say they will contact you in 24 hours. Sure, but they likely will not even answer the question you asked or give you a straight answer.

I absolutely hate this company.

14 de agosto de 2024
Opinião espontânea

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