Witchestea Opiniões 

98
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service with the advice and the follow up questions. The blends were spot on. The burn calories not Witches blends worked fairly straight away curbing my cravings and overall feeling g... Ver mais

Classificada 5 em 5 estrelas

I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pool... Ver mais

Classificada 5 em 5 estrelas

This product was genuinely a lovely surprise. I started buying the 30 day challenges teas and they taste lovely. I think bought the dandelion coffee as im a coffee addict and want to make healthier ch... Ver mais

Classificada 5 em 5 estrelas

Well i been looking at different teas and different websites but witches tea is one off the best company I had a pleasure off dealing with from contact with them to trying there beautiful made t... Ver mais

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4,5

Excelente

TrustScore: 4.5 em 5

98 opiniões

5 estrelas
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3 estrelas
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1 estrela

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4,5

Todas as opiniões

(98)

31 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I recently tried a bespoke blend from…

I recently tried a bespoke blend from Witches Tea, and it was absolutely wonderful. They crafted a mix just for me, and you can really taste the care and thought that went into it.

It felt truly special, like a cup of comfort and magic in one. I’ll definitely be coming back for more!

21 de setembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Lovely products but slow or don’t arrive

Really lovely products but they are slow to arrive and sometimes they don’t arrive at all and unfortunately their customer service is a bit disorganised.
I place an order for two packets of tea and a candle on 20th July. The tea arrived on 1st August but there was no candle enclosed. I knew to be patient as I’ve bought a couple of charms previously which took about 3 weeks to arrive (but are really lovely so worth the wait).
So I waited a few more days then emailed on 3rd & 11th August to see if it would follow soon. When I didn’t receive any response I popped a note on a Facebook post of the company & they did message me through Facebook on 22nd August to say the candle is now being crafted & would be sent out the following Monday. So I agreed to hold off on a refund as a voucher would accompany my candle. I then realised Monday was a bank holiday. So I figured it would sent Tuesday.
Another 2 weeks passed though and still no candle arrived. So I message again and they have no acknowledgment of our previous conversation on 22nd August at all. I’m referred back to the date of the tea delivery on 1st August. So I quickly realise the candle has not been sent to me despite assurances it would .
I therefore requested a refund which I think is fair since it’s been over 2 months of waiting & messaging & getting nowhere. That was 5 days ago & I’ve not received a reply or a refund.
To be fair I’ve made peace with the fact I’ll never receive the candle or £25 refund - but I think others should be aware that whilst the items they sell are lovely it’s a bit hit & miss when & if you’ll receive them & customer service isn’t helpful unfortunately.
6 April 2026 - I am now being asked to confirm an order number to verify this review is genuine. As this purchase took place 10 months ago I no longer have any emails as communication was proving to be fruitless and there isnt a way to log into an account with this company so I’m unable to retrieve any purchase details.

20 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Have not yet tried the tea as I was…

Have not yet tried the tea as I was pretty disappointed I had to chase them up in a few different ways to even try and get any answers as to when it was being sent, they never actually told me just finally 4 days after my original message after waiting some weeks I was told it was being dispatched.
Its a very small amount for £20 and I wish I hadn't bothered as it looks exactly the same as all other witches tea you can find online for a lot cheaper! I'm convinced they're just repackaging it from somewhere else tbh.

Apparently they also flagged my review for inflammatory content however Trustpilot has sided with me, just shows their business practices tbh.

16 de setembro de 2025
Opinião espontânea
logótipo da Witchestea

Resposta da Witchestea

Hello,

Thank you for taking the time to leave your review. I’m truly sorry to hear that your experience with communication left you feeling disappointed. That is never the feeling we want anyone to walk away with, and I completely understand how frustrating it can be when you are waiting for an order and don’t receive a clear update straight away.

We are a very small team and occasionally messages can take a little longer to respond to than we would like, particularly during busy periods. That said, you absolutely should have received a clearer update about your dispatch and I’m sorry that this did not happen in a timely way.

Regarding the tea itself, I would like to gently reassure you that our blends are not repackaged from other companies. All of our teas are blended and prepared by us in small batches, using herbs we carefully source for quality. We put a lot of care into creating blends that are both enjoyable to drink and meaningful for the spiritual practices many of our customers follow.

In relation to the Trustpilot matter, businesses are able to flag reviews when they believe they may breach guidelines, but the final decision always rests with Trustpilot. We respect their decision and your right to share your experience.

I do genuinely hope that once you have had the chance to try the tea, it may offer a more positive experience than the start of this journey did. If there is anything you would like to discuss further, please feel welcome to reach out to us directly and we will always do our best to help.

We send you a pouch on us just so you can try!

Wishing you warmth and many peaceful cups of tea ahead. 🌿

Classificada 5 em 5 estrelas

Started April 2025

Been taking witches tea brews since late April this year and to date I have lost a stone , continuing as 10lbs left
The blends taste amazing , curb that food noise and I’m starting to look at healthier options of food thanks to the guys at Witches Tea
Mindfulness and calm , that’s what shines through with these blends
Everyone should have Witches tea brews to hand

Louise 💜

9 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

excellent tea and customer service

I had a query about my order as I'd ordered two pouches of some tea, but only received one. I got in touch with Emerald and Willow. They sorted the problem out and replaced the entire order, so I now have extra pouches of delicious tea for free! Thanks so much Willow and Emerald, both for making outstanding, delicious and effective tea, but for being genuine, kind and lovely people! Cate H x

20 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love the tea

Love the tea, Irish Sweet Moss, Burn Calories Not Witches, Super Blend and Burn calories not witches night time blend. Tastes amazing and feeling energised and refreshes after drinking. Certainly notice a boost in metabolism and less 'food noise'. My portions of food are less and I feel full quicker and longer. Amazing teas to help in my weight loss journey. Also Emerald and Willow are so helpful and knowledgeable

22 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I received a full Tarot reading

I received a full Tarot reading. I chose 10 areas in my life to be read and WOW! SPOT ON! This is my second time and I KNOW i will be visiting The Witches Tea again later this year!

I am completely blown away by how accurate the reading is! If you have never done this before, I highly recommend it!

2 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor communication, product not as described

I ordered a ring for my daughters birthday. It took 3 weeks to come. When it arrived it was quite different from how it was advertised - in fact it was a different ring. The quality was very poor. I raised the issues I had with it in an email two weeks ago. I have recieved no communication back aside from endless promotions they are doing. Wouldn't use again, unsubbing.

14 de abril de 2025
Opinião espontânea
logótipo da Witchestea

Resposta da Witchestea

Thank you so much for getting in touch and letting us know what happened. I’m really sorry your order took so long to arrive, and that the ring wasn’t what you expected — that’s definitely not the experience we want for you or your daughter’s birthday.

I also completely understand how frustrating it must be to not hear back after reaching out earlier. I want to personally apologise for that and make sure we get this sorted out for you.

We had been away from the Business.

There only 2 of us we are a small family business.

If you could send me your order number and a photo of the ring you received, I’ll do everything I can to help — whether that’s a replacement, refund, or another solution that works best for you.

Thanks so much for your patience, and again, I’m sorry for the hassle. I hope we can turn this around for you.

Iv been through my emails and have not received anything from you so Iv also emailed you so you have the correct one.

Sending blessings xx

Classificada 5 em 5 estrelas

My order arrived today

My order arrived today. The tea is amazing. I really enjoyed the taste. Perfect balance.
The necklace is beautiful.
I know a few people have stated it takes forever to ship and yes mine took 2 weeks but it does state this on the
website.
I didnt order the tea to burn calories my reasons were for the fact that the ingredients have so many health benefits.
I would buy again. Thank you so much.

20 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Bloody lush!

I'm a big fan of loose leaf tea. In fact, I work as a Host for a loose leaf tea shop. So it wasn't surprising when I came across an advert for Witches Tea and was immediately interested!

The website was informative with telling you the benefits of each tea and its ingredients. It's done in a way were in easy to understand and doesn't sound like a bunch of complete jargon like other website.

I quickly ordered the Burn Calories Not Witches tea. Oh my......this is a delicious tea! Herbal and earthy! Now, normally I am not a fan of earthy teas but this tea? It's light, subtle, refreshing. Now we are on the cusp of summer, I'm thinking that it would be great iced! I can't wait to try that!

Now it does say to allow 2 weeks for the tea to arrive as its made to order and done in-house. This actually attracted me MORE to buying the tea as this means the batch I order will always me fresh!

Thank you so much for making a great tea. I can't wait to buy more and see what else you have to offer.

Love Kady

30 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

My husband ordered 2 charms for my…

My husband ordered 2 charms for my birthday in plenty of time. They finally arrived 2 weeks after the day despite numerous messages and assurances. As an apology, I was to be sent an extra one. It didn't arrive. After messaging again he was told it would be sent out last Monday, I'm still waiting. While the charms themselves are lovely they are far more expensive than in other outlets. The quality of service from Witches Tea can only be described as terrible. Will not be using them in future.
Update...
It was my husband messaging you most of the time. He was told on 2 separate occasions that the items would have been posted on certain dates only to be told on both occasions you had missed the posting dates. There have been at least 3 different 'reasons' given for this ranging from looking after your niece to mental health issues.
Looking at other low ratings on here this does seem to be usual.
Yes, as you say you may have tracking of postage for the 'apology' charm. I have proof of the date of the original order and payment and I'm sure your tracking will confirm the date of delivery several weeks later. I also still have copies of the messages sent to and received by you and their dates. Yes, you've also offered me a £5.00 voucher and a free tarot reading. I will not be taking you up on your offer.
You say you feel you do not deserve the 1 star rating. I can assure you, especially after the tone of your reply and finding the same charms on Temu at a fraction of the price, I would give a zero star rating if I could.

3 de abril de 2025
Opinião espontânea
logótipo da Witchestea

Resposta da Witchestea

Thank you for your feedback, though we’re disappointed to see this 1-star review.

We did remain in contact throughout the process with your husband, and as a very small business—at the time run by just one person—we did our best to communicate any delays. We understand how frustrating it can be when something special arrives late, and we genuinely apologise for the inconvenience.

As promised, the extra charm has been delivered we are able to provide tracking.

This was not only a replacement but also a Free Gift from us to acknowledge the delay and show appreciation for your patience.

In addition, we also offered a complimentary tarot reading or a free month’s membership to our Witches Tea Book Club—again, as a gesture of goodwill.

We truly care about our customers and feel that a 1-star rating doesn’t reflect the efforts made to make things right. We hope you’ll reconsider and give us another chance in the future.

Warm regards xxx

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