I had lots of questions regarding some of the products and Marina was very helpful. It was really useful being able to order free samples as well to see the texture and colour of the product.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Maria was incredibly helpful and friendly when we ordered our flooring. She guided us through placing the order online and made the whole process easy and straightforward. We really appreciated her su... Ver mais
A empresa respondeu
Maria and Natalia were very friendly, great customer service and made the ordering process for the floor easy. I was able to make a reservation for the amount of wood I needed which makes the uncertai... Ver mais
A empresa respondeu
Good quality flooring at good prices but don’t try to order items separately where they don’t have stock if you want to avoid extra delivery charges - they won’t waive the 2nd delivery fee. Just wait... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Informações de contacto
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hade a very help experienced agent …
Hade a very help experienced agent good customer service and good quality Materials and price
9 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
We truly appreciate your kind review and feedback.
Resposta da Woodandbeyond
Thank you for taking the time to leave us your review.
I recently visited the store to…Golders Green, London
I recently visited the store to purchase wood flooring and had the pleasure of being assisted by Maria. She was incredibly friendly, knowledgeable, and patient throughout the entire process.
Maria took the time to understand what I was looking for, explained the different flooring options clearly, and offered helpful advice without any pressure. Her attention to detail and excellent customer service made the experience enjoyable and stress-free.
Thanks to her guidance, I found the perfect flooring for my home. Maria is a real credit to the team, and I would highly recommend both her and the store to anyone looking for quality flooring and outstanding service.
Thank you, Maria!
7 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
There are really good floors with…
There are really good floors with budget friendly options
6 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory.
Great service from Wood and Beyond
Great selection of floors to view and samples to take away. Clear and helpful customer service and guidance on best product to buy.
8 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Cheuk delivered a great service at…
Cheuk delivered a great service at guiding me through my order.
8 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Resposta da Woodandbeyond
Thank you for your positive feedback.
Terrible quality and customer service
Terrible quality and customer service. Initially had issues with delivery due to the fact that the address had been put on the label incorrectly. The company refused to accept any blame and charged for redelivery despite the fact that what they had put on the address label was incorrect. We then did not unwrap the table top for some time due to our kitchen not being ready only to find significant damage. Unsurprisingly again the company are unwilling to take any responsibility or offer any kind of resolution due to the fact that too much time has passed. The majority of this damage could not have happened in transit so clearly they are sending out damaged products despite claiming to undertake quality control on all orders!
4 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
We are sorry that you feel this way. While we appreciate your frustration, we would like to clarify that the damage was first reported approximately 7 months after delivery. As the tabletop had remained in the customer's possession for such a significant period, neither we nor the supplier were able to determine when or how the damage occurred, or verify the condition of the item at the time of delivery.
We fully stand behind the quality of our products and take any reports of damage seriously. However, for us to investigate and offer an appropriate resolution, issues must be reported within a reasonable timeframe after receipt. Unfortunately, after 7 months, this is no longer possible.
We regret that the experience did not meet your expectations, but our decision was based solely on the length of time that had elapsed since delivery rather than a refusal to take responsibility for a verified fault.
Beware of fake reviews
This company provides damaged products and their staff are useless at resolving these issues.
They provide kickbacks for positive reviews so beware of the ‘recommendations’.
4 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Excellent customer service
Excellent customer service - helped with matching products and very flexible re collection / delivery options. Would recommend
3 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
everything good
1 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your feedback. We’re pleased to hear you found the process straightforward, and we appreciate you taking the time to leave a review.
Resposta da Woodandbeyond
Thank you for your feedback. We’re pleased to hear you found the process straightforward, and we appreciate you taking the time to leave a review.
Very nice service
Very nice service, answered all our questions and we finally found our flooring, that took us forever to find !!
31 de maio de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service and that we were able to help you find the right flooring in the end.
It was a pleasure assisting you, and we truly appreciate your support. We look forward to helping you again in the future.
Helpful and clear advice over the…
Helpful and clear advice over the phone, thank you Cheuk-Yee!
31 de maio de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Thank you for your help over the phone
Thank you for your help over the phone. Great service and clear information!
31 de maio de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Ordered Engineered Wood
Ordered Engineered Wood, great quality and very well priced. The whole process, was seamless, from viewing, to ordering to delivery.
29 de maio de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for taking the time to leave us your review.
We are delighted to hear that you were happy with both our products and the service provided. Customer satisfaction is extremely important to us, and it is always rewarding to know that our efforts are appreciated.
We look forward to welcoming you again in the future and assisting you with any upcoming projects.
Lovely vinyl finishes
Lovely vinyl finishes. Best option I found out of all the places I visited. Great customer service from Cheuk! Thank you!
29 de maio de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Great service and quality engineering wood
I bought the flooring from wood and beyond and they have been providing great service across all the journey. I was able to go to the showroom before buying and the quality of the wood is really good with a really great price. I recently spoke with Cheuk at the phone to complete my order and she was really helpful as everyone else. I can't wait to receive the engineered wood and have it installed in my house!
29 de maio de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Very good customer service by Cheuk
Very good customer service by Cheuk. Kind, friendly and very professional. Excellent service
27 de maio de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.