X1 Sales & Lettings Opiniões 

I’ve been enjoying my stay in X1 Liverpool One, the building feels comfortable and safe overall. I also want to thank Stephanie for being at reception yesterday and taking the time to listen to everyone’s feedback. It’s nice to feel heard and supported as tenants.
The only things I’ve noticed are some nights when the flat across from me has a lot of visitors and the noise in the corridor gets quite loud, and the fire exit sometimes being propped open with a bottle or a can. It doesn’t happen all the time, but it would be good if it could be checked for safety. Other than that, I’m happy living here and don’t see any reason to move.

Very friendly and open to suggestions to improve communal areas

Stephanie is absolutely lovely. You can tell the staff care about their residents

Good service. Well maintained

I am an overseas investor who purchased an apartment at Chatham Waters. I signed a legally binding 5-year Property Management Agreement with X1 Chatham Waters Limited, securing a fixed Assured Rental Scheme at 6% yield.

In March 2026, X1 Developments sent a cold email stating they are unilaterally "phasing out" the scheme due to their own poor operational forecasting, leaving me with missing rent since February 2026. They are now forcing a transition to standard market rent, completely ignoring their strict contractual obligations and refusing to pay the arrears.

Worse still, X1 has failed to provide the necessary legal completion documents required by HM Land Registry for over 3 years, leaving my property title completely unregistered and blocking any potential resale.

When I raised these critical breaches, Head of Investor Relations Dan Harburn and the Customer Care team COMPLETELY IGNORED my formal emails.

Do not trust X1 Developments or X1 Sales & Lettings. They take your money, hide behind silence, and rip up legal contracts the moment market conditions change.

Property purchase is often a very complex and lengthy process but surprisingly my experience with X1 was completely different, all thanks to Amy Mossop and her constant help along the whole process. I'm glad we didn't have to wait ages to complete.

This is an interim review as my issue is currently ongoing.
My son has recently moved into a studio flat in the X1 building on David Lewis St in central Liverpool.
It was all going well until we requested that the mattress be replaced. It's sunken in, very flat, plus dirty etc and is clearly ready for the tip. What we thought would be a simple request and replacement is rapidly turning into quite the battle. Today, I've requested that a representative from X1 go and view the mattress – oddly, they can't currently confirm this as they 'might' be too busy. This is a building that X1 agents regularly visit at least twice a day...
...I'm hoping for better news next week when I will leave another review...

This is the worse agency ever. Their house endeavour house Is leaking and stinks. There's mould everywhere. Escalated it multiple times, raised a complaint and got no response. Service is very poor. I regret ever living in endeavour house

I had a great experience in my sell , the Sell team Amy Mossop in particular was very helpful helping me in filling the forms recommending several option for sell and following up with me
And making sure I overcome any showstoppers
Very grateful for her professional outstanding job

Currently with X1 about to end my tenancy. Quite frankly the most unprofessional, appalling estate agent I’ve ever used in my life.
Not had a working toilet for over six months. Three estate portal tickets to get some support to just be ignored. Never answer their phone. Ignored via email when they break the law. Didn’t protect my deposit for 8 months of my tenancy. Then incorrectly put it in someone’s name. Issue a section 21, then forget they ever issued you one - I genuinely wish I was making this up. I advise you to avoid this letting agent at all costs. It’s run by children with no empathy or compassion to people trying to just rent a working apartment. One star is far too much for such a disgusting business.

The end-of-tenancy process was extremely stressful and poorly handled. When disputes arose regarding charges, X1 completely distanced themselves from the situation and repeatedly directed everything through Reposit, leaving tenants with almost no real communication or support from the agency itself.

The process felt very one-sided, with strict deadlines, limited explanation of charges, and no proper human support available during weekends or bank holidays. Instead of helping resolve issues fairly, tenants are left navigating automated systems and dispute fees alone.

In addition, one of the biggest issues during my tenancy was the lack of proper fresh air ventilation in the flat. The property had poor airflow and ventilation, which made the living environment uncomfortable and contributed to condensation and air quality problems. This was a serious issue for daily living and should be addressed properly in modern residential buildings.

Tenants should also clearly understand that the Reposit fee arranged through this agency is NOT a refundable deposit and does not reduce future end-of-tenancy charges. You can still be asked to pay significant additional amounts afterwards.

Overall, the experience felt impersonal, rigid, and heavily weighted against tenants rather than focused on fair resolution or proper tenant support.

I moved into a ‘furnished’ apartment on 24/04/2026 and have since been met with nothing but issues.

The initial experience I had was great, but that feels like a fever dream at this stage.

I’ve now been sleeping on the floor for 4 weeks (since I moved in) due to the bed completely caving in on the first night, and a replacement still not being provided. Far from ideal for a tenant with vulnerabilities that suffers from scoliosis.

There have been multiple issues raised surrounding broken furniture, furniture that has not been provided in a satisfactory condition, unsafe flooring, and a bathroom covered in black mould that I’m still awaiting either responses on or remedial actions to be taken.

Property Management visits that have taken place already, were a complete waste of time, given that the jobs raised weren’t even addressed whilst the team were on-site.

I’ve come home today to a huge leak in the bathroom, which from inspection looks like it has just been painted over previously which is far from the standard I’d expect as a new tenant, in any regard.

The saga continues… I wish I could recommended X1 based on my experience with them in the first four weeks, but I can’t.

Avoid, avoid, avoid!

Stephanys service was fantastic! Coffee tasted great

Debs, stephanie and nick are always fantastic in reception!

Great staff in x1 sorted us out with an iced coffee while delivering 👍

Elisha couldn’t have been more helpful and accommodating during our viewings. The original flat we planned to view had sold, but she worked to find other suitable flats, available at the same time. One of our group was a tad late, but she let us go back and view the first flat again. Very friendly, kind and responsive over the phone and email.

Avoid X1 if you are a landlord expecting professionalism, transparency, or basic responsiveness.

I have experienced months of poor communication, unresolved accounting issues, and repeated delays despite numerous emails and phone calls.

X1 continued charging management fees during a period when the tenant had stopped paying rent, while the rent guarantee insurance became ineffective due to failures in their own referencing process.

On top of that:

there has still been no proper resolution regarding the tenant deposit after significant rent arrears;

repeated requests for a clear consolidated landlord statement since February have been ignored;

responses are either delayed, incomplete, or not provided at all.

It is completely unacceptable that a landlord has to chase continuously just to understand where money has gone and what charges are being applied to their own property account.

The overall impression is a company far more focused on collecting fees than properly managing landlord accounts or taking responsibility when problems arise.

I am now considering escalating the matter through formal complaints, regulatory channels, and further public reviews.

Elisha from X1 was extremely helpful in the process of booking our new home! Very friendly, professional and helpful with any information needed!
Thanks again :)

It has been an absolute displeasure dealing with X1. Our points of contact which I must admit were quite responsive, Jess Dunn and Rachelle Macario, have done an excellent job of giving us the run around, making empty promises, and shirking responsibility wherever possible.

The property, which was stated to be in good condition, was full of the dust, mouldy, and disgusting at points. The air quality was so bad that I suffered, and still continue to suffer, symptoms related to the condition of the house. The oven was smoking when turned on, multiple fixtures were covered in rust.

They were notified of these issues over a month ago and still have not done anything about it.

Also, where are my dining room chairs which were promised? It's been over a month and I can't sit down to eat on my own dining table.

Should these issues be resolved I may be amenable to changing this review, as I believe there have been significant errors made, but there is still room for correction.