X1 Sales & Lettings Opiniões 

Please do not book through X1. Our flat got broken into in September. It has been 11 months and it still hasn't been fixed. My new flatmates moved in a few days after X1 was informed that their landlord hadn't paid the correct fees and were due to be evicted. They still allowed them to sign contracts and move in, despite knowing this information before they signed contracts and moved in. My bed has been broken for at least a month now. I have moved my mattress on the floor and I have slept there since. I understand they don't have money because landlords clearly aren't paying their fees, but I'm moving out soon. I won't be paying for it, due to the elongated security issues, yet they don't seem too fussed about how it looks for future residents. I would recommend that no one books with them. My building is under dual ownership. When an issue arises, they tend to blame each other, neither taking responsibility. If I could have afforded to move out I would have. I wish I withheld rent, as money is the only language they appear to speak. PLEASE AVOID.

This is a rip off place and trustpilot must be easily manipulated for this place to get any decent reviews.

Dreadful service — Avoid X1 Sales & Lettings at all costs

My experience with X1 Sales & Lettings has been a complete nightmare.

Failure to honor warranties: During the warranty period, they repeatedly failed to handle necessary repairs and maintenance issues. Trying to get anything fixed through them is an exercise in endless chasing with zero accountability.

Unprofessional management: To make matters worse, they actually rented out my apartment before the official completion date without proper resolution or clear communication in 2023.

Their lack of communication, disrespect for agreements, and complete disregard for client property is appalling. Save yourself the stress and headache—do not deal with X1 Sales & Lettings.

Kieran Johnson is my Account Manager, he is the most capable, efficient, responsible and helpful Manager among all members of the service team of your company in these few years.

Never give this company any money for an investment. I signed a PMA for a guaranteed return for 5 years only for them to stop paying after 30 months. Do not trust this company Do not give them any money. If you have any questions please feel free to contact me.

Julia Drayton

Julia is one of the most helpful and respectful customer service providers/agents I have ever had dealings with, not only in relation to X1, but all businesses.
She answers the phone always with a cheerful continence and deals with any problems promptly and professionally.
She has made the whole process of renting out a property far easier, dealing with any queries relating to the properties under her management.
Well done, exceptional customer service.

Disappointing and unacceptable response to reported faults. Up to 9 months to fix serious damp issues which resulted in the ceiling collapsing in. And then say that they aren't accountable for the loss of water damaged belongings

I have rented with X1 before and this time I dealt with Elisha. Very good experience so far, responded to all enquiries promptly and kept me up to date with all the necessary info. lovely to deal with.

As a current student who has alternated around Liverpool for the previous three years, I want to leave a really positive review for Aaliyah, who is a Tenancy Care Manager for the X1 Sales and Lettings team in Liverpool.

Aaliyah was incredibly helpful during the final stages of the move-in process of my new flat and really helped to make sure that everything was in place once I was settling into my new flat. I particularly appreciated how communicative and reliable she was throughout, especially when I had questions about the guarantor process and needed clarification on a few things.

She was always quick to respond, clear in her communication, and made sure that any queries I had were dealt with properly. This made the whole process feel much more straightforward and less stressful, especially at a point where there were quite a few final details to sort out.

Aaliyah also helped arrange a new date for my rent to be processed each month, which I really appreciated. She was attentive, professional and consistently helpful, and it was reassuring to know that I could rely on her whenever I needed support.

Overall, I am genuinely grateful for Aaliyah’s help and the level of care she provided. She made the final part of moving into my new flat much easier, and I really appreciate how supportive and reliable she was throughout.

Owning the property has been really stress free and everything has been handled for me by the letting department .
Particular mention goes to Kieran Johnson who has been very responsive to any queries and actions needed .

Alisha was super helpful and professional with my apartment viewings today, very responsive in terms of communication.

I’ve had X1 Sales and Lettings as the managing agent for my two units in Liverpool for over ten years. Recently X1 Sales and Lettings helped me acquire another unit in Liverpool and be the managing agent again. I’m well satisfied with their professional services and just want to thank you very much especially Amy and Roisin.

Isobel was so lovely, helpful and patient in helping me find a new place! Highly reccomend!!

What is Key with letting agencies is the support you receive from your account manager.
I have found Kieran at the Liverpool office extremely helpful and efficient at all times.

Isobel was an absolute dream to chat to you and was very helpful in sorting any issues we had promptly and efficiently. Couldn’t recommend more!

Very good letting experience. Aaliyah Hughes was very helpful and responded to my questionings very fast and assertively. Also, she was always willing to help in anything I needed.

I’ve been in this accommodation for 3 years, stayed in the same room for 3 years. There have been a few problems in the beginning when it was urban evolution The exchange, but since it changed to X1 it’s been pretty smooth sailing. The staff are nice and quite helpful. The X1 team are slightly slow when it comes to problems but overall was a good experience. Some advice don’t stay on the top floors because sometimes the lift needs work.

X1 has been one of the worst renting experiences I’ve ever had. Maintenance requests are basically ignored — we spent months with a blocked toilet and nobody cared enough to fix it properly. For the prices they charge, you’d expect at least basic standards, but instead you get eye‑watering rent for the quality of a budget hostel. Communication is slow, dismissive, and they act like doing the bare minimum is a favour. Genuinely awful landlords.

House was in a state when we moved in. Rubbish under bed, including ice lolly sticks, and walls were yellow, as if previous tenant was a heavy smoker. We ask for repaint and they denied the request so my father in law and I spent a whole day painting the apartment, and had to pay for it.
Then when we moved out they included notes on our inspection which were not our fault such as the stained walls and also tried charging us £75 to refit a freezer door which we didn't use once. We also showed them proof of this but they still decided to send off the deductions to DPS for them to decide on what to make of it, rather than just being honest.

Pathetic company, terrible customer service, and MOST employees had 0 care for their tenants.

I’ve been enjoying my stay in X1 Liverpool One, the building feels comfortable and safe overall. I also want to thank Stephanie for being at reception yesterday and taking the time to listen to everyone’s feedback. It’s nice to feel heard and supported as tenants.
The only things I’ve noticed are some nights when the flat across from me has a lot of visitors and the noise in the corridor gets quite loud, and the fire exit sometimes being propped open with a bottle or a can. It doesn’t happen all the time, but it would be good if it could be checked for safety. Other than that, I’m happy living here and don’t see any reason to move.