Zoe Kay Jewellery Opiniões 

189
TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Ver mais

Classificada 5 em 5 estrelas

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Ver mais

Classificada 1 em 5 estrelas

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I placed my order before reading these reviews and was worried I’d been scammed especially as hadn’t had an update on dispatch several days after order confirmation. However, I got an immediate respon... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

189 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(189)

15 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service from answering questions…

Great service from answering questions to placing and receiving order! Very fast next day special 1pm delivery FREE! What more can you ask for really.

Probably missing out on a customer base marketing the 3mm 20inch curb chains as female 🤨 it's an essential for every man, Iv always had a silver one but upgraded to white gold.

A++++

10 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

9ct gold St Christopher

I ordered a lovely 9ct gold St Christopher and chain for my grandsons christening it arrived in a lovely box and well packaged it was free postage but the company paid over £7 tracked to send which I thought was a great gesture. I am very pleased with my purchase it is of great quality and something he will keep forever. I had looked at other companies selling similar item and was at least another £80 so value for money is excellent. Thank you so very much 5 stars from me. At some point I will treat myself as your collection of jewellery really appealed to me.

23 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

What a great jewellers

What a great jewellers , I email them about an item I wanted , they responded back within minutes, sent me am easy way to pay for it , and I received it the following day.

23 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

IN HTHE LASARS I HAVE BOUGHT 3…

IN THE LAST THREE YEARS I HAVE BOUGHT 3 9 CARAT YELLOW GOLD RINGS FROM ZOE KAYE. I HAVE ALWAYS BEEN HSPPY AND IMPRESSED WITH THE GOOD QUALITY AND CRAFTMSNSHIP OF EACH RING. TO SUM UP IM A VERY HAPPY SATISFIED CUSTOMER. JIM BYRNE.

16 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

None existent item, none existent customer service

Ordered a necklace hasn’t arrived after a week despite stating 1st class recorded male (not engraved so no excuses) now have to something else for anniversary.

Like others response to messages disgraceful service.

8 de outubro de 2023
Opinião espontânea
logótipo da Zoe Kay Jewellery

Resposta da Zoe Kay Jewellery

Hi Darren

Thank you for your email.

The piece ordered has a delivery time of 5 working days as detailed in the product description.

On reviewing, we can see this shipped yesterday and delivered today.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Classificada 5 em 5 estrelas

Picture Pendant

This is my 3rd time ordering. But this was a present I bought my friend I was scared it was a hit or a miss . OMG Im blown away . I bought the picture pendant in white gold . Honestly I’m struck for words . It’s absolutely stunning it is actually better than the picture I sent to be used . It’s crystal clear the workmanship is second to none . Even engraved. I sat for 10 minutes looking at it it’s definitely Wow Wow Wow . I would honestly highly recommend Zoe Kay Jewellers 100% above high street . Thank you from the bottom of my heart for making this outstanding pendant I’ve had two done years ago and there nothing like this you need to look right up to it . This you look & can see who is on the pendant . The website doesn’t do it justice. All I can say is anyone thinking or looking at any piece buy it you won’t be disappointed. This is going to bring tears of happiness to my friends life . I honestly can’t thank you enough . And if you have any problems no matter how small you get a lovely reply back so quickly . 5 stars isn’t enough . But that’s all it allows you . I have now found my trusted jeweller for life . And now my family . & there friends are all looking to buy gifts . Your a star Zoe Kay . Xxxx

11 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Just received my order of a gold photo…

Just received my order of a gold photo locket I am over the moon with this gorgeous little heart locket , it’s just the perfect size for my 8 yr old granddaughter birthday present, the quality is great! Engraving is just perfect. So glad I found this jewellery company so much cheaper than high street jewellers great service & delivery. Would definitely recommend them and will be using them again for any jewellery I want

23 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Quality customer service

I have used zoe kay jewellery on 3 occasions now, but this time they have surpassed themselves. I placed an order which I needed quickly, they responded to my request immediately, their communication has been prompt, they are reliable and efficient and products are excellent quality! Thank you so much guys, five star rating from me! 🌟 🌟🌟🌟🌟

15 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Taken back without any problems

Had the item ordered before I went on holiday they held onto my bracelet I ordered for my niece till I got back and didn’t take long to come it didn’t fit my niece was too big they have taken it back with no problems and are in the process of refund, good company to deal with jewellery is beautiful aswell.

5 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible customer service

After waiting a very long time for dispatch (over a week) I was very disappointed to find my st Christopher had defects with black ash embedded into the engraving and a very thin chain which snapped within a week. The customer service is shocking, nobody responds to emails or messages on their social media channels. It’s only after i opened up a payment dispute for the item that I received any response, funny that. Even then I still did not receive the refund promised. Overall an extremely negative experience purchasing an item I have wanted for years, don’t understand how they can get it so wrong and would not recommend to anyone!

3 de abril de 2023
logótipo da Zoe Kay Jewellery

Resposta da Zoe Kay Jewellery

Hello Christian Dixon

Thank you for your review.

The refund was processed on 11.05.2023 via PayPal - Transaction ID: 8E789619X5856681D.
This was confirmed and communicated via PayPal and also our email.
We request you kindly recheck your account.

We received no emails in our mailbox from your email address – only your communication through PayPal.

If you wish to discuss this further please contact us using one of the methods detailed at our website page below:
https://www.zoekayjewellery.co.uk/contact-us-2-w.asp

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Classificada 5 em 5 estrelas

No1 Aunt Chain.

I absolutely love my pendant. I could not believe my luck when I found the exact same pendant as I already had previously. The customer service and delivery service I received was excellent. The girl answered me very quicky and was extremely helpful. If anyone is looking for lovely jewellery try here. I would highly recommend this company to anyone.

8 de maio de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Still waiting for a refund

The piece arrived on the w/c of Mar 20th. The qaulity was not to my liking and I sent it back on the 23rd. 3 weeks later and no refund has been given yet...I'm waiting for a response and last resort will contact my credit company and get a charge back.

22 de março de 2023
logótipo da Zoe Kay Jewellery

Resposta da Zoe Kay Jewellery

Hi Gian Maro

Thank you for your review.

As we have already communicated – the refund was processed within the timelines stated on our website.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais