Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I would recommend Drew Wylie to anybody. 5 minutes after I placed my order (on a Sunday afternoon) the phone rang and it was Drew himself just checking to see how I was intending to use the k... Ver mais

Classificada 4 em 5 estrelas

Seems like a good company but quite honestly they asked about my experience too soon - just after payment and before delivery - so how am I to know? - their website is good and the payment systems see... Ver mais

Classificada 5 em 5 estrelas

Great service and good products, excellent comms.. a true independent supplier of quality, functional kit, in a world where outdoor superstores and mountain fashion has become the norm. Keep up the... Ver mais

Classificada 5 em 5 estrelas

Great service! Thanks ever so much to Drew for taking the time to talk through my purchase on the phone and provide really helpful and insightful advice. Great to talk to someone who's clearly really... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. Loja de artigos para acampamento

Escrito pela empresa

whether you are Wild Camping, Bushcrafting, Hiking or practicing Outdoor Survival. We have all the gear you will ever need to keep you warm, dry and prepared to face the elements or challenges ahead. We do not just sell products we use them every week ourselves regardless of the weather...


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

860 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(860)

27 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Does not even price match his own prices

Ordered and paid for on the 20th September. Got cancel 13th October due to 'pricing error', still waiting for the money to be back in my account. Does not honour the sale nor his 'price match'.

One phone call during working hours to contact me and several emails to finally get a reply...

13 de outubro de 2025
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Stephan was contacted immediately after his order, and several times after that.

I made an error; I accept full responsibility for that. There was a pricing error on the website.

When I finally got him, his response was "I don't answer calls I don't recognize." Fair enough, but to insinuate that the time frame was my negligence is false.

expecting me to honor the price was unrealistic, nor does that have anything to do with our Price Match Promise.

His stance was that of "opportunism," so I refunded him immediately after reading his message. Card payments take 3 to 5 working days to reappear in a bank account.

Classificada 5 em 5 estrelas

Excellent Service

Excellent service from a professional and very knowledgeable business owner.
I would absolutely 100% do business here again in the future.
Safe and secure purchases, easy transactions ⭐️⭐️⭐️⭐️⭐️

28 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

Quick delivery, great product ,great service! bought for my brother and he’s very happy with the purchase

30 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Camping Gear

I placed an order with Wylies for around £100 of various kit. The same day, the owner rang me to say one of the smaller items was damaged (due to a tree falling on their storage area). Not only did the owner apologise but he also offered a replacement for no charge and he replaced it with a better item! I was very impressed with the customer service. My items arrived within 2 days. Very happy.

13 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service from Drew and what a lovely man very professional.
He went above and beyond by phoning me about sizes etc.
Will definitely be ordering from him again.
Thank you Drew 😊

19 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant Service

Purchased a load of knives for my Scout Troop, excellent communication from them, brilliant prices, and quick delivery. Brilliant service.

5 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

After my email enquiry, Drew called me on a bank holiday weekend. Fabulous service. I’ll be back for more and I’ll be telling my fellow scout leaders.

4 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Top Notch Customer Service and Value!

I recently ordered some new camping things for the summer. The morning after my order (I ordered late in the evening) Drew personally rang me to let me know the tent I ordered was no longer in stock due to the supplier but gave me some fantastic information and advice on different options.
He personally let me know when he had packed it up and sent it off too.

Drew clearly loves his business and his customers and is incredibly knowledgeable. I will definitely be buying more things from him soon!

25 de abril de 2025
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thanks for taking the time to share your experience, Matt.

Sometimes it's impossible to cover all the bases, all of the time, when you do almost everything yourself. I am sorry I had sold out of the tent you were after, but glad I was able to sort you something else.

A man who loves what he does will never work a day in his life!

Thank you for the kind words

All the best,
Drew

Classificada 5 em 5 estrelas

DD Superlight Tarp

The description and photographs of the product in various configurations was a great help in guiding me when I made this purchase.
Wylies' customer service is excellent and I appreciated the reduced price of the product compared to other retailers.
I highly recommend Wylies and would use them again for any future gear requirements.

29 de abril de 2025
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for taking the time to share your experience, Colin.

It has been a pleasure servicing you. The DD Superlight Tarp is my tarp of choice when I am not testing others; many of the images on the product page are my own, from various adventures over the last few years.

All the best,
Drew Wylie,
Owner of Wylie's Outdoor World

Classificada 5 em 5 estrelas

Drew goes above and beyond to help

Drew goes above and beyond to help, i needed something early, for a birthday present and left it a bit late. He got it organised and sent the next day. I have used him several times over the years, and always a 10/10 service.

4 de maio de 2025
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

It's always a pleasure, Tim!

Thank you for your support over the years. I greatly appreciate it.

I'm glad I was able to get a 3x3 out to you in time for your Son's Birthday!

All the best!
Drew

Classificada 5 em 5 estrelas

I've bought a hammock last week and the…

I've bought a hammock last week and the owner rang me with delivery details very polite and I thought it was a nice touch to go out of his way to personally speak to me

18 de abril de 2025
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

All part of the service here, Mike.

I am the Sole point of contact for all our customers since 2014 when we first opened our doors, no matter how large we grow, as long as I am capable of maintaining that, it will never change.

All the best,
Drew

Classificada 4 em 5 estrelas

Postage is a bit pricey

Postage is a bit pricey

Good products and service

23 de abril de 2025
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thanks for taking the time to leave us a review, Matthew.

Rising postal costs we can empathize with. We do everything in our power to keep postal costs at a minimum for our customers without cutting corners on quality.

Orders over £50 are free, and we use DPD for all our orders.

This service costs £7.85 per parcel, we charge £5.99 for order under £50.00

I hope this info helps you to get the best value in the future.

Classificada 5 em 5 estrelas

Excellent tarp

Excellent tarp, really happy with it, fantastic service from this great store as always, items always arrive on time and in most cases before.

4 de abril de 2025
Opinião espontânea

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