Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I would recommend Drew Wylie to anybody. 5 minutes after I placed my order (on a Sunday afternoon) the phone rang and it was Drew himself just checking to see how I was intending to use the k... Ver mais

Classificada 4 em 5 estrelas

Seems like a good company but quite honestly they asked about my experience too soon - just after payment and before delivery - so how am I to know? - their website is good and the payment systems see... Ver mais

Classificada 5 em 5 estrelas

Great service and good products, excellent comms.. a true independent supplier of quality, functional kit, in a world where outdoor superstores and mountain fashion has become the norm. Keep up the... Ver mais

Classificada 5 em 5 estrelas

Great service! Thanks ever so much to Drew for taking the time to talk through my purchase on the phone and provide really helpful and insightful advice. Great to talk to someone who's clearly really... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. Loja de artigos para acampamento

Escrito pela empresa

whether you are Wild Camping, Bushcrafting, Hiking or practicing Outdoor Survival. We have all the gear you will ever need to keep you warm, dry and prepared to face the elements or challenges ahead. We do not just sell products we use them every week ourselves regardless of the weather...


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

860 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(860)

27 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Product was well detailed and arrived early.

Fantastic service. Product arrived early and was just as described.
I bought the product from Wylies rather than the manufacture’s website because there was more detail about the product on Wylies’ website which was useful and gave me the confidence that I was buying the right one.

7 de junho de 2024
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for the review! Glad I was able to help you, Drew

Classificada 5 em 5 estrelas

bush Knife

very helpful

4 de abril de 2024
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for the review! Glad I was able to help you, Drew

Classificada 5 em 5 estrelas

Tactical boots

Got some tactical boots and other equipment, fantastic communication regarding order and very knowledgeable and helpful ! My go to website for future kit. Superb !!

27 de abril de 2024
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for the review! Glad I was able to help you, Drew

Classificada 5 em 5 estrelas

Yes a little hiccup but all was swiftly…

Yes a little hiccup but all was swiftly rectified and delivery was as promised thank you I will be using you again after I've done the WHW possibly for our next long distance Hike cheers Drew 🍻

20 de abril de 2024
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for the review! Glad I was able to help you, Drew

Classificada 5 em 5 estrelas

Great experience with Wylies

I was looking for a Keela Talus jacket for my husband, as I have been so pleased with mine. Not only did Wylies have what I wanted, it was at a really good price and also included delivery with a reliable courier (DPD). Everything went smoothly from start to finish, including a very quick response when I had a small query. (I don't often leave reviews, but in this case they definitely earned one!)

13 de abril de 2024
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for the review! Glad I was able to help you, Drew

Classificada 5 em 5 estrelas

Really great service

Really great service, I took a very friendly phone call after placing a large order for scouts, confirming the order and offering some advice on what had been ordered.

Would definately use Wylies again for future kit needs

10 de abril de 2024
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for the review! Glad I was able to help you, Drew

Classificada 1 em 5 estrelas

I still haven’t received my order

I still haven’t received my order? I was told via email that unfortunately my parcel had got lost and as soon as they had another one in stock they would send it out to me I was impressed with the service but I’m still waiting for my order despite them saying they have resent it. Tracking doesn’t know where it is. Messaged them today to ask for a refund.
Update April 18th
To address a couple of issues with the company’s reply, firstly there was NO error with the address from the order form I filled in. If any error on the address is to blame it is not my doing. I have NOT received my refund yet. In all the correspondence with the company they told me they had resent my order ( so it was sent twice not three times). I have been called harsh and unfair because I wouldn’t change my review by Drew and told that if I hadn’t left such a harsh review I would have been offered discount on further orders, like I’d ever order again after this experience. I do not think my review is harsh or unfair I DID NOT RECEIVE MY GOODS!

2 de abril de 2024
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Tina was sent her original order, but it flagged up with a delivery issue after a couple of days due to an issue with the address according to a recent update from DPD. We dispatched a second to rectify the issue quickly at our expense, to hear that also had not arrived. At the time of writing this review, we are waiting for confirmation.

It's entirely possible there has been a typing error in the address field at the time of ordering. Two orders going missing or being delayed to the same address is not something that will happen without an error with the address. I have verified that we have no internal issues with the delivery and currently troubleshooting to see what caused this and if the customer has not received a second.

Without question, we did issue a full refund on Tina's request within 24 hours.
We were responsive and dispatched a second including express shipping at our expense for Tina, with our apologies.

I am not sure what else you expect from us to be satisfied.

We are the value of 3 orders and shipping out of pocket (at the time of responding) after issuing a full refund.
We handled your request, and resolved your issue, an issue that we have no control over, at each stage in an apologetic helpful, and timely manner, and at our own expense.



Classificada 5 em 5 estrelas

4x4 dd tarps x2

good gear, unbelivable coustmer care , talk aboiut above and beyond phone call from the owner to check everything was ok , would highly recomend these guys

8 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

He can improve by closing up ,the man's…

He can improve by closing up ,the man's a total scammer,when apparently when things go missing he blames covid

28 de março de 2024
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Here is the facts,

Melvin's parcel was delayed in transit. So we ordered a replacement. A day after it was due to arrive we contacted him, apologized, and informed him we had ordered more because he ordered our last item and that it would take a few days to arrive because some supplier's suppliers (including the one for his items) do take a little longer after COVID and Brexit to deliver.

That is just a fact known by every business in the UK.
Melvin has bent the truth like a pretzel for his review as people like this always do.

A couple of days later his item was with us and it was dispatched the same day. I can confirm Melvin had already received his item days before writing this review.

He had constant communication with us from the moment it flagged up on our system as not delivered and was notified within 24 hours after the expected delivery date that there had been an issue and we were rectifying it, I even offered him a discount on a future order as my own way of an additional apology. Which I quickly retracted after a very unnecessary email from him calling us scammers and thieves when his order was 1 day late.

parcels do get delayed on occasion, no matter what courier is used or how much the service costs, DPD is the best at not losing parcels with an error rate of 0.1% of the thousands of parcels we send out every week.

We know how to resolve that issue. Sometimes it will take a few days if an item needs to be replaced. If this is the case we will always offer an additional discount and keep you informed every step of the way.

We are confident that we did everything in our power to rectify his late delivery, we were courteous and apologetic, and we went above and beyond what was required to rectify the issue and appease Melvin.

We are glad his issue was resolved, and even happier we won't have to deal with him again.

Classificada 4 em 5 estrelas

Fast service

Fast service, quality produce
The only thing I find annoying, is the pop up item advertising on the Web page as it has stopped me from going to certain pages, or has blocked choices from the menus list. Love my new dd hammock many thanks

20 de março de 2024
Classificada 5 em 5 estrelas

I am very happy to recommend the…

I am very happy to recommend the service and quality of goods from this small company. Dealing with Wylies Outdoor World is a pleasure that you may not find when you are dealing with larger businesses.
Working a lifetime in forestry and following outdoor persuits, I require good tough well designed, outer and inner wear and Wylies can supply in these in spades. The Insect Shield range of trousers, socks and tops are my go to range, whether at home in Scotland or in some tropical location.

7 de fevereiro de 2024
Classificada 5 em 5 estrelas

Excellent quality gear, great service

I bought a Keela Talus insulated jacket. The price and product were very good. Delivery was included and tracked. Dispatch was prompt, and my item arrived sooner than estimated.

12 de fevereiro de 2024
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for taking the time to share your feedback on trustpilot Luke. We are over the moon that you are happy with the order and our service.

We have tested most of the keela lines ourselves so feel free to reach out if you have any questions about anything else.

All the best,
Drew,
Owner of Wylies Outdoor World

Classificada 5 em 5 estrelas

Great products very helpful bought…

Great products very helpful bought caming equipment hammock gear bush box XL a great guy who owns this business, highly recommend for all bushcraft camping gear great prices 👍🏻 🏕🔥10/10

12 de fevereiro de 2024
Opinião espontânea
logótipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you Colin, its always a pleasure serving you

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