I AM APPALLED AT THIS COMPANY. I ORDERED AND PAID UPFRONT FOR THE EPOS SYSTEM, GOT SUSPICIOUS IMMEDIATELY AND TRIED TO CONTACT THEM TO NO AVAIL VIA THERE WHATSAPP, EMAILS AND PHONE, SENT A CANCELLAT... Ver mais
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Leia as opiniões dos outros
Today, my XePOS system had an issue connecting to the card machine, but it was sorted out very quickly. The XePOS worker, Nimra, was professional and made communication very easy. My issue is fully r... Ver mais
Also known as Xepos Advertise merchants services with free 4g terminal and a base rate .3% and .4% ( credit card/debit card)... but the contract says different.. They also advertise at cancel at... Ver mais
Nimrah who gave us all information about new all in 1 epos system and she done everything for us very smoothly . she made it very easy to purchase this systems and all back up she done it aswell which... Ver mais
Informações sobre a empresa
Informações de contacto
Centre Court, 1301 Stratford Road, B28 9HH, Birmingham, Reino Unido
- 0345 0345 930
- info@birminghamepos.co.uk
- xepos.co.uk
3,9
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 51% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear you had a great experience. If you need any further assistance, feel free to reach out!
Best regards,
sheen was very professional in her…
sheen was very professional in her manner and training was very good and well understood!
27 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear that Sheen was professional and that the training was clear and well-understood. If you need any further assistance, we’re here to help!
Best regards,
Customer Service Team
A very helpful with our difficulties
Anum is very efficient and professional.A very helpful with our difficulties . Thank you for your service
27 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear that Anum was efficient, professional, and helpful with your difficulties. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Thank you Sheen for your support
Thank you Sheen for your support, brilliant knowledge and my card terminal working fine. Thank you.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your kind words! We’re thrilled to hear that Sheen was able to support you and that your card terminal is working fine. If you need any further assistance, we’re here to help!
Best regards,
Customer Service Team
Great support from soha
Great support from soha. Thank you so much.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your kind words! We’re so glad to hear that Soha provided great support. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Best work
⸻
We had the pleasure of working with the programming team Soha for our recent menu update, and we are extremely satisfied with the results. From start to finish, their team was professional, responsive, and highly skilled.
They understood our requirements clearly and delivered exactly what we needed — with great attention to detail. The updated menu system is smooth, user-friendly, and works perfectly. Any adjustments we requested were handled quickly and efficiently.
We truly appreciate their dedication, technical expertise, and excellent communication throughout the project. We highly recommend Team Soha to anyone looking for reliable and high-quality programming services.
Thank you again for the outstanding work!
23 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that Soha and the programming team were able to meet your needs and deliver a smooth, user-friendly menu update. We truly appreciate your recommendation and are happy to know you're satisfied with the results.
If you need any further assistance, we’re always here to help!
Best regards,
Customer Service Team
Problem solved really fast
Problem solved really fast. Thanks
22 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear that your problem was solved quickly. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Any little amendments
Any little amendments. Help is just a message away.
Really appreciate your help.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Ms. Kaur,
Thank you for your kind words! We’re glad to hear that our help was just a message away, and we truly appreciate your feedback. If you need any further assistance, we're always here to help!
Best regards,
Customer Service Team
Fast & efficient
19 de fevereiro de 2026
Resposta da Birmingham EPOS
Hi John,
Thank you for your feedback! We're glad to hear you found our service fast and efficient. If you need any further assistance, we're here to help!
Best regards,
Customer Service Team
Having used XEPOS for 5 years we have…
Having used XEPOS for 5 years we have decided not to renew our contract. We have had a few issues over the last year and have had to use a back up system from SUM UP .. Trying to get a response from XEPOS is very difficult.
This is the requirement to give notice,
Please note that notices are only valid if given within the correct cancellation window, which starts 14 days before the contract end date and ends on the contract end date. Any notice given before or after this window is not valid.
Stay well clear.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Delightful Dining,
We’re sorry to hear about your experience and understand your frustration. Please reach out to cancellations@xepos.co.uk with your account details, and we’ll review your cancellation request to ensure it’s handled properly.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
Soha was fantastic went above and…
Soha was fantastic went above and beyond to help with our till, will definitely use again and recommend
17 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Andrew,
Thank you for your kind words! We’re thrilled to hear that Soha went above and beyond to assist with your till. We truly appreciate your recommendation and look forward to working with you again!
Best regards,
Customer Service Team
Excellent and patience agent
17 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Vajo Afrocaribbean,
Thank you for your feedback! We’re glad to hear you had an excellent experience with our patient agent. If you need any further assistance, we're here to help!
Best regards,
Customer Service Team
Stay clear of this or these 2 companies.
Not sure if they are called Xepay or XePos, why do they have 2 names? Never know what one I am suppose to be dealing with.
Billing twice per month taking twice the fees they should be and no way to unsubscribe from the service even after emails they refuse to stop billing you, asked them to terminate my account 5 months ago and they are still trying to bill me.
Company needs shutting down, stay clear!
17 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about the difficulties you’ve experienced with billing and account termination. This is certainly not the level of service we strive to provide, and we understand your frustration.
Please contact us directly at cancellations@xepos.co.uk with your account details, and we will look into your case and resolve this issue promptly.
We appreciate your feedback and hope to regain your trust.
Best regards,
Customer Service Team
Helpful and clear explanation on
Helpful and clear explanation on
15 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Irfan,
Thank you for your feedback! We’re glad to hear that the explanation was helpful and clear. If you need any further assistance, we're here to help!
Best regards,
Customer Service Team
Resposta da Birmingham EPOS
Hi Pauls Bar,
Thank you for your feedback! We’re glad to hear you experienced efficiency with our service. If you need any further assistance, we're here to help!
Best regards,
Customer Service Team
Resposta da Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear you’re having a great experience today. If you need any further assistance, we’re here to help!
Best regards,
Customer Service Team
Sheen helped us get our till sorted and…
Sheen helped us get our till sorted and kept us up to date during the process
11 de fevereiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Anja,
Thank you for your feedback! We’re glad to hear that Sheen was able to help sort your till and keep you updated throughout the process. If you need any further assistance, we’re here to help!
Best regards,
Customer Service Team
one word to describe them was easy to…
one word to describe them was easy to order and the POS came
18 de outubro de 2025
Resposta da Birmingham EPOS
Hi Chantal,
Thank you for your feedback! We’re glad to hear that ordering was easy and that your POS system arrived as expected. If you need any further assistance, feel free to reach out.
Best regards,
Customer Service Team
It has been amazing Experience so far…
It has been amazing Experience so far with one of the installation manager team member for Xepos team, he Setup my system, and guided me about the Cloud Access.
16 de janeiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your feedback! We're so glad to hear you've had an amazing experience with our installation manager team member. We're happy that the system setup and cloud access guidance went smoothly.
If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
THIS IS THE WORST POS SERVICE PROVIDER…
THIS IS THE WORST POS SERVICE PROVIDER EVER!
NEVER USE THEM......
XEPOS is undoubtedly the most terrible service provider of POS and Till system, I cannot recommend them to anyone.
Subscribed to them 2yrs ago and their customer service couldn't help to set up hence I was unable to use the service the first year, wanted to make sure I use it at the second year but was told I have to renew first, paid the renewal fund then was told to pay more foe them to support me further, which I backed out.
Now this second year, they renew the contract that's not used which they observed themselves in may and mailed me.
Now I asked that I do not want to be with them and they should refund, only to be told I will be further charged.
To XEPOS, everything is all about money, that's scam. Stay clear
27 de janeiro de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Lawal,
We’re truly sorry to hear about your negative experience, and we understand how frustrating this situation has been for you. This is certainly not the level of service we aim to provide, and we regret that you’ve felt this way.
We take your feedback seriously and would like to investigate this matter thoroughly. Please contact us directly at cancellations@xepos.co.uk with your account details, and we’ll work to resolve this as quickly as possible.
We are committed to providing clarity and fairness in all our processes, and we hope to address your concerns and regain your trust.
Best regards,
Customer Service Team
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