I AM APPALLED AT THIS COMPANY. I ORDERED AND PAID UPFRONT FOR THE EPOS SYSTEM, GOT SUSPICIOUS IMMEDIATELY AND TRIED TO CONTACT THEM TO NO AVAIL VIA THERE WHATSAPP, EMAILS AND PHONE, SENT A CANCELLAT... Ver mais
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Leia as opiniões dos outros
Today, my XePOS system had an issue connecting to the card machine, but it was sorted out very quickly. The XePOS worker, Nimra, was professional and made communication very easy. My issue is fully r... Ver mais
Also known as Xepos Advertise merchants services with free 4g terminal and a base rate .3% and .4% ( credit card/debit card)... but the contract says different.. They also advertise at cancel at... Ver mais
Nimrah who gave us all information about new all in 1 epos system and she done everything for us very smoothly . she made it very easy to purchase this systems and all back up she done it aswell which... Ver mais
Informações sobre a empresa
Informações de contacto
Centre Court, 1301 Stratford Road, B28 9HH, Birmingham, Reino Unido
- 0345 0345 930
- info@birminghamepos.co.uk
- xepos.co.uk
3,9
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 51% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
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XEPOS Retail Appointment- 5*
Clear and precise instructions when setting up the retail POS, Maryam was very helpful and helped with any questions I had! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
11 de maio de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that Maryam provided clear and helpful support during your retail POS setup. We truly appreciate your 5-star review!
Best regards,
Customer Service Team
Resposta da Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear you received awesome and helpful service. We truly appreciate your support!
Best regards,
Customer Service Team
Absolute SCAMMING..
Absolute SCAMMING... you know where I am going here!
Sold me a product that is not fir for purpose! Cancelled within 2 days of getting it yet they keep adding more and more fees on and say I cant cancel. I have just reported to trading standards for breech of GDPR also as I am not trading from the business anymore (told them) yet they are emailing the new tenants with my personal detils.
26 de abril de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience and the concerns you’ve raised. This is certainly not the level of service we aim to provide, and we take matters like this very seriously.
We would like to investigate your case further, especially regarding the cancellation and data concerns. Please contact us directly at cancellations@xepos.co.uk with your account details so we can review this urgently and work towards a resolution.
We appreciate you bringing this to our attention and are committed to addressing it properly.
Best regards,
Customer Service Team
ABSOLUTE FRAUD OF A COMPANY!
ABSOLUTE FRAUD OF A COMPANY!! STAY AWAY AND do NOT TRUST THEM!!
I had the absolute displeasure of dealing with XEPOS, and I honestly wish I could get that time back. From the start, things felt disorganized and confusing—like nobody quite knew what was going on or who was responsible for what. Communication was slow (when it happened at all), and getting a straight answer to even simple questions felt like pulling teeth.
The product/service itself didn’t inspire much confidence either. It's not particularly user-friendly. I kept running into issues that added up to a frustrating overall experience. Catastrophic payment processing issues pairing with card machine, just a constant stream of annoyances that made me wonder if anyone had actually tested it properly before rolling it out.
What really sealed the deal for me was the lack of support. When something went wrong, it didn’t feel like anyone was in a hurry to help or even acknowledge the problem. You’d expect at least a basic level of response, but that just wasn’t there.
Overall, XEPOS is a horrific company to deal with unless you enjoy wasting time, wasting money and dealing with unnecessary headaches. There are far better options out there that actually seem to value their users.
Also, they don't refund customers monies for unsatisfactory items supplied by them.
8 de abril de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide, and we take your concerns regarding support, communication, and payment processing very seriously.
We would appreciate the opportunity to investigate your case further and address the issues you’ve raised. Please contact us directly at customerservice@xepos.co.uk with your account details so we can review the matter thoroughly and work towards a resolution.
Best regards,
Customer Service Team
Worst company - DO NOT USE
Worst company - please do not use. their customer support team is useless and just passes you around to different agents who do not help. Please save yourself the hassle and DO NOT USE. 6 days without card machine and no urgency from this company to help assist or any compensation offered.
13 de abril de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience and the frustration caused by the lack of support. We understand how important it is to have a working card machine for your business, and this is certainly not the level of service we aim to provide.
Please contact us directly at customerservice@xepos.co.uk with your account details so we can investigate this matter further and work towards a resolution.
Best regards,
Customer Service Team
If you need a system that actually…
If you need a system that actually works and a company that answers the phone, look elsewhere. XEPOS sold me a system with OS faults that doesn't fit my business needs. When you try to get help, you get ignored or hung up on by technical support. I have wasted hours trying to get this fixed. I have now formally rejected the system under the Consumer Rights Act. Very frustrating experience for a small business owner.
14 de março de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide, and we understand how important it is for your system to work reliably.
We would like to investigate this matter further and assist you in resolving the issues raised. Please contact us directly at customerservice@xepos.co.uk with your account details, and we’ll work to address this as quickly as possible.
We appreciate your feedback and hope to resolve this for you.
Best regards,
Customer Service Team
Excellent service
would like to express my appreciation for the Xepos team members for their outstanding support and service. Their professionalism and dedication have made a significant difference in ensuring our kitchen printer operates smoothly.
The team consistently delivers good service, responding promptly to our needs and resolving issues efficiently. Their technical knowledge and willingness to assist have been truly valuable to our daily operations.
In particular, I would like to highlight their excellent service when handling our kitchen printer work. They demonstrate great attention to detail, quick problem-solving skills, and a strong commitment to customer satisfaction.
Overall, the Xepos team has been reliable, supportive, and highly effective. We are very pleased with their service and look forward to continuing our collaboration.
9 de abril de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team has provided outstanding support and helped keep your kitchen printer running smoothly. Your kind words about their professionalism, responsiveness, and dedication truly mean a lot to us.
We greatly appreciate your continued support and look forward to working with you in the future!
Best regards,
Customer Service Team
Best company
Best company
I had a problem and they sorted in 15 mins
Agen anum was very helpful
6 de abril de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your kind words! We’re glad to hear your issue was resolved quickly and that Anum was very helpful.
Best regards,
Customer Service Team
Charging after cancelling
At the beginning, everything seemed fine, quick set up, quick to take payments.
I asked for end of the contract at the end of the year.
They asking for more money, they keep charging me for the till I don’t even have, it’s been nearly a year I’ve been trying to get them to get this right, but nobody ever answers, or they say we will get back to you and never do! And still charging me monthly fee for something I don’t have or use!
And I have emailed in time to finish the term, and they can’t even finish a contract in time!
Terrible
14 de abril de 2025
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, and we understand your concerns regarding the ongoing charges and cancellation process.
Please contact us directly at cancellations@xepos.co.uk with your account details so we can investigate this matter and work towards resolving it as quickly as possible.
Best regards,
Customer Service Team
Resposta da Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear you were happy with the quick turnaround.
Best regards,
Customer Service Team
Absolutely rubbish
Absolutely rubbish. PLEASE DONT SIGN WITH THIS COMPANY. Unfortunately I am still tight to their contract but everyday there’s an issue with the till, the system will freeze more time x day than it would actually work. The team is not responsive at all, at the beginning everything is fine and everyone helps, the second you face an issue forget about it!
I have told them I would write this 1 start review of my system is not sorted and they haven’t helped at all ever since January 23rd.
25 de março de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience and the ongoing issues you’ve faced with the system. This is certainly not the level of service we aim to provide, and we understand how frustrating this must be for your business.
Please contact us directly at customerservice@xepos.co.uk with your account details so we can investigate the matter further and work towards resolving the issues as quickly as possible.
Best regards,
Customer Service Team
STILL having issues with EPOS
STILL having issues with EPOS - no item it did not arrive on the day i was told and telling me i have to pay £1800 in contracts and i have not even laid eyes on the xepos system, argumentative with me on email, call up left on hold for over 30mins with no response, no answer on WhatsApp, no answer on live chat! STAY WELLL AWAY REPORTED TO TRADING STANDARDS
19 de março de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience and the frustration caused by the delivery delays and lack of communication. This is certainly not the level of service we aim to provide, and we understand your concerns regarding the contract and support.
Please contact us directly at cancellations@xepos.co.uk with your account details so we can investigate this matter further and work towards a resolution as quickly as possible.
Best regards,
Customer Service Team
Today
Today, I messaged Xepos via WhatsApp. The agent replied very quickly and sorted out my issue immediately. I am very satisfied and thankful for Anum; he was very friendly and helpful.
Much appreciated!
16 de março de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your kind words! We’re thrilled to hear that Anum was friendly, helpful, and able to resolve your issue quickly. We truly appreciate your feedback!
Best regards,
Customer Service Team
Items do not arrive SCAM SCAM…
Items do not arrive SCAM SCAM SCAM!!!!!!! Ordered in January nothing arrived now March! Customer service don’t get back to you people on phone aren’t interested take money before sending any paperwork! Say items are dispatched and then don’t arrive STAY WELL AWAY!!!!!
13 de março de 2026
Resposta da Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience, and we understand how frustrating this must be. This is certainly not the level of service we aim to provide, and we take your concerns seriously.
Please contact us directly at customerservice@xepos.co.uk
with your order details, and we’ll investigate the issue immediately and work to resolve it as quickly as possible.
We apologize for the inconvenience caused and appreciate your patience.
Best regards,
Customer Service Team
Complete Scammers Be Alert
Complete Scammers Be Alert
I joined this company more than a year ago seeing their lucrative offer to start with £99 . I have been told to pay £35+ Vat for a year and after a year I would own the system. I asked what about the software? they let me know that its £100 a year for the software which sounded really good as a new business starter. 1 Year passed and they continued taking £35+vat every month. When I contacted i was told the £100/year offer not valid anymore instead its £20+vat per month. which i never been informed and signed up for. I stopped direct debit and contacted cancellation only to find out I am locked out of the software without notice and slapped with around £600+ cancellation charge for early cancellation of a renewed contract that i never asked .
The system itself not bad , but its not the best system. I consider it as not suitable for me. I have had issues over the year , response from support was quick but recently its worse than ever. I found it slow , lagging not convenient in many ways.
12 de março de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Sabbir,
We’re truly sorry to hear about the frustration you've experienced with both the system and our billing practices. This is certainly not the level of service we aim to provide, and we understand how concerning this situation has been for you.
We would like to investigate the issues you’ve raised regarding the pricing and contract terms. Please contact us directly at cancellations@xepos.co.uk with your account details so we can review the situation and work toward a resolution.
Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Best regards,
Customer Service Team
Resposta da Birmingham EPOS
Hi Mr. Parmar,
Thank you for your kind words! We’re glad to hear you received excellent and prompt service. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Moving forward, slowly. Menu items not installed
Order received in good condition. Initial setup was easy. Software setup was/is ongoing and so far frustrating. Windows 10 not supported. Screen/computer says to update to Windows 11. Still working issues. We shall see. Need a quick and easy guide.
6 de março de 2026
Resposta da Birmingham EPOS
Hi Shawn,
We’re truly sorry to hear about the delay with your order, and we completely understand your frustration. This is certainly not the experience we want to provide.
Please contact us directly at customerservice@xepos.co.uk with your order details, and we will look into the shipping status and provide you with an update right away. We appreciate your patience and are committed to resolving this as quickly as possible.
Best regards,
Customer Service Team
Resposta da Birmingham EPOS
Hi John,
Thank you for your feedback! We’re glad to hear that Sheen helped get the job done. If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
Faryal was very very helpful
Faryal was very very helpful. He took his time ensuring he successfully set up the menu. He also answered all my numerous questions. Thank you very much for your help.
4 de março de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi,
Thank you for your kind words! We’re thrilled to hear that Faryal was very helpful and took the time to set up your menu and answer all your questions. We truly appreciate your feedback and are glad to have been of assistance.
Best regards,
Customer Service Team
The developer who worked she have very…
The developer who worked she have very good experience in her software field.she resolved the some glitches in the system within minutes.Tqq very much for that keep it up and goes on
2 de março de 2026
Opinião espontânea
Resposta da Birmingham EPOS
Hi Prince,
Thank you for your kind words! We’re glad to hear that our developer was able to resolve the glitches quickly. We truly appreciate your feedback and will keep up the good work!
If you need any further assistance, feel free to reach out!
Best regards,
Customer Service Team
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