XERIC WATCHES Opiniões 

195
TrustScore: 4 em 5

3,8

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Classificada 2 em 5 estrelas

I have a Trappist Moon phase. After 2 years, the battery died. No problem. I replaced it. But nothing happened. I put in another battery. Nothing. Batteries are fine, watch is dead. I have Seikos a... Ver mais

Classificada 2 em 5 estrelas

Quality a bit low for the price, the hour markers in the wandering movement have play in them, which throws off the minute marker up to +/-2min at any given time. Slight shake of the wrist can cha... Ver mais

Classificada 5 em 5 estrelas

love my jump hour and it has sparked a dangerously addicting hobby. I have a thing about one watch one brand but xeric would be the first to get an exception due to how unique and price accessible the... Ver mais

Classificada 5 em 5 estrelas

Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy t... Ver mais

Informações sobre a empresa

  1. Fabricante de relógios de pulso

Informação fornecida por diversas fontes externas

We create watches unlike anything you’ve ever seen. We want our watches to stand out in a crowd of sameness. You don't have to pay thousands of dollars for a unique, mechanical watch. Discover why Xeric is Kickstarter's most successful watch brand. Sho...


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3,8

Bom

TrustScore: 4 em 5

195 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 62% das suas opiniões negativas

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3,8

Todas as opiniões

(195)

65 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I'd give them 0 stars if I could

I'd give them 0 stars if I could, horrendous customer service and took nearly 4 months to arrive. Inadequate tracking of items and then the duty charge. Additional straps promised but never arrived - avoid at all cost

9 de agosto de 2022
Opinião espontânea
logótipo da XERIC WATCHES

Resposta da XERIC WATCHES

Hey Terry! Sorry to hear about the issues with your order. Our team sent over an email regarding your order. You would need to apply any current promotions to your cart at checkout, prior to finalizing your order to receive discounts or additional free promotional items. We also offered a preorder discount that was not applied when you checked out. We're happy to refund back the original discount offer if you wanted to keep the watch. Or we can assist you with a full return/refund.

Unfortunately, this item was impacted my additional customs delays. Since we shipped from the US, international shipping also takes a little longer. Our apologies for those issues. Please check your email and let us know if you wanted the additional discount or return/refund option.

Classificada 5 em 5 estrelas

Excellent

I must say that it was worth the wait for such a beautiful watch, the delivery time is a little longer than described, but the watch arrived in excellent condition, a luxury box and without any damage, the purchase is totally recommended for outside the country originally.

28 de julho de 2022
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Resposta da XERIC WATCHES

Thanks for dropping a review, Diego! I'm so glad you loved the watch and we really appreciate the support, my friend!

Classificada 1 em 5 estrelas

I prepaid for that watch and waited for…

I prepaid for that watch and waited for 8 months to get it. How awful this is. They did not let me know it's going to be late. I asked them several times but hard to get responses. Customer service is very bad. I don't recommend you to buy.

27 de julho de 2022
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Resposta da XERIC WATCHES

Hey Tim! I'm sorry to hear about the troubles. Depending on the model we did send out some email blasts with delays. I think some of those end up hitting the spam and junk folders most of the time though :( I'd be happy to look up your order and offer an additional discount on future purchases. Can you shoot us an email at contact@xeric.com

Classificada 1 em 5 estrelas

missing back screw on the back size cover...

i ordered a new watch and discovered missing one screw on the back size cover...
very, very bad quality control

24 de julho de 2022
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Resposta da XERIC WATCHES

Hello there!

I'm sorry to hear about the issue with your order. Have you already emailed our customer service team? They would be happy to assist you with a full replacement or refund. Please contact them at contact@xeric.com

Classificada 3 em 5 estrelas

The watch is beautiful

The watch is beautiful. However, it was shipped to the wrong address even after I emailed the company several times to make sure my address was updated. Also, the item took much longer than anticipated and the communication was extremely poor and vague. I feel the watch was worth the wait, but unfortunately, I don't think I will purchase again.

15 de julho de 2022
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Resposta da XERIC WATCHES

Hey Deborah! Sorry to hear about the issues with your order. I know our recent warehouse switch made things a little complicated recently with shipping. I am glad we were able to get that shipment replaced for you! Check out the site towards the end of the month. We'll have some awesome new product drops!

Classificada 5 em 5 estrelas

I received my watch really quickly

I received my watch really quickly, despite being in the United Kingdom. Great service!

8 de julho de 2022
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Resposta da XERIC WATCHES

Phew! That's a relief. Sometimes international shipping can be a pain. Glad it all worked out! Thank you for supporting our business and leaving a review!

Classificada 5 em 5 estrelas

Beautiful

Beautiful looking watch that gets great compliments.

18 de junho de 2022
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Resposta da XERIC WATCHES

Hey Nat! Awesome! We want to keep making crazy unique designs! Glad you shopped with us!

Classificada 5 em 5 estrelas

I just got my first xeric

I just got my first xeric. The evergraph auto. I really like it. It's an interesting watch. A bit difficult to tell time but who cares. I don't. I really like it. Price wise a great buy.
Update..
Thanks for answering my review! I really want to buy the vendetta auto. Sadly out of my price range. But you guys rock. Keep making great watches. I appreciate your work

12 de maio de 2022
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Resposta da XERIC WATCHES

Hey David,

I love the Evergraph! I am still hoping we make some new colorways of that model :) Glad you are enjoying!

Classificada 4 em 5 estrelas

Good quality, just not quite what I was looking for...

I ordered two straps from Xeric, the Horween brown leather with deployment clasp and the Italian Suede Charcoal. The quality of the leather on both was outstanding. Unfortunately neither of them were quite right for my watch (Tudor GMT). The Charcoal did not match very well and while I really liked the Horween, the deployment clasp is a bit large and I did not like the fit. Their customer service was great though, no issues with returning both straps.

26 de abril de 2022
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Resposta da XERIC WATCHES

Thanks, John! Sorry the straps didn't work out but we appreciate your continued support and business!

Classificada 5 em 5 estrelas

Your wrist will get noticed

I purchased two watches from them. One was amazing, the other was less amazing, but the return process has been very simple. They have a great selection of very unique watches, and I'll be back soon for another design!

22 de abril de 2022
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Resposta da XERIC WATCHES

Thanks for leaving a review Jonathan! Glad to hear at least one of the items in your order work out, and that the return process was easy. We have some new fun designs coming out soon! Make sure you're on our mailing list!

Classificada 4 em 5 estrelas

Skinny wrist reviewer

I wish I would have known upfront that the gunmetal orange model didn't come with iridescent coatings. Your site doesn't make it obvious that only certain models do. Maybe it's because I'm new to buying watches but I've never heard of a watch that didn't glow in the dark or have some mechanism to let you read it at night.

I probably would have chosen another model had it been made clear to me. While the watch is gorgeous, I'm a little annoyed that it doesn't have such a seemingly basic feature.

Though, to speak a bit about the rest of the watch, it is beautiful and everything else is hard to find fault with. I will say though, that while it does work on a skinny wrist (6.5") the leather band isn't good enough at balancing the heavy watch body on my wrist. It actually feels like the watch is constantly tipping over because of the unusual weight and thickness of the watch body. Due to the sale on at the time I was given two additional straps for free and I have to say the black mesh strap is easily the ultimate strap. No hair pulling, the aesthetics match the gunmetal perfectly and most importantly it's strong enough to balance the watch on a skinny wrist. I also bought a linked gunmetal strap but will need to remove MANY links before I can try it properly... so don't hold your breath on that review.

5 de abril de 2022
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Resposta da XERIC WATCHES

Hey James! Sorry to hear that you were not satisfied! We don't want that!

On the site, usually the models with lume will have some indication on the specs, but if it seems like we missed that, I'm very sorry! We do also post photos of the day and nighttime features on all products that have the lume. Some colorways just don't look great with the lume coating :(.

I'm glad to hear that design is to your liking! The mesh is a great metal choice for smaller wrists for sure! As for the 3 and 5 link bands, they are all a standard size, to fit a wrist between 5 12/ and 8 1/2 inches. They cannot be customize in advance. So sizing them would be required once you receive it. But that's pretty standard with most manufacturers. Just make sure to keep all the links in case you ever lose a pin and need extras.

Thanks for shopping with us and leaving some feedback!

Classificada 1 em 5 estrelas

A JUNK WATCH!!!

I purchased a Xeric Regulator automatic watch during their kickstarter project. It looked very nice, but it never performed well, sometimes not at all. It was supposed to be kept running by the motion of your wrist. It started running slow from the beginning. More than once, it completely stopped running,, even though I never took it off. Since I had paid extra for a one-year warranty, I sent it back and requested a refund. I've never heard from them. THE XERIC REGULATOR WATCH IS JUNK! DO NOT BUY A WATCH FROM THIS COMPANY!!!

11 de fevereiro de 2022
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Resposta da XERIC WATCHES

Hey Dan! Thanks for you review! I'm sorry to hear you're not getting our emails. It looks like our last correspondence was to request a return shipping address. The watch has been tested and keeping time in our HQ office. Could you please double check your SPAM/junk folder in case our messages are being filtered out on your end? I'll have a team member email you again today.

Classificada 3 em 5 estrelas

I am a collector and always looking for…

I am a collector and always looking for unusual watches. This one is a very Unique watch, decent built quality, a very different ways of time reading. Happy with the watch

What I'm unhappy with is the shipping charges. I'm from India, XERIC does not have any presence here, I stumbled upon your brand while browsing online and when ahead and bought a $500 product. I had to pay $80 for shipping and another $25 customs duty. I understand the customs duty but for a new customer, who is buying your brand from foreign country you should be able to waive off fee shipping. Imagine me wanting an additional strap for my watch... the shipping and customs itself will be higher than the product itself.

8 de fevereiro de 2022
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Resposta da XERIC WATCHES

Hey there!

Thanks for dropping us a review. Unfortunately, shipping to India is very pricey right now. We used to be able to include free shipping, but the country has restricted imports through a few of our shipping partners. I'm very sorry about that. It happens occasionally, and with many other countries. Hopefully that will be resolved, and we can include free shipping in the future.

As far as duties, they are all assessed differently based on the country. Most customers report that they do not incur duties, but it's still possible. I'm sorry for the inconvenience and thank you so much for your feedback and support!

Classificada 4 em 5 estrelas

Slow boat from China

The Vendetta Oxblood Black was preordered in Nov. of 2021. Mailing label created Dec. 28th. Still stuck in Hong Kong 20 days later no update. Xeric support is sorta helpful sending canned replies. Have 30 days to file for lost item. Not holding my breath, Not a happy camper. Filed for lost watch. ROUTE protection refunded the purchase price only. Still like the idea of Wandering hour hands.

18 de janeiro de 2022
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Resposta da XERIC WATCHES

Hey Cameron,

So sorry to hear about the tracking issues. I'm glad Route was able to assist you. They've been a great addition to the site since 2020. That was a rough year for international shipments. It's rare to have the international shipments go missing, but sometimes things get stuck in customs or returned to sender for a variety of reasons. It's still possible you will receive it.

If you have additional questions or need shopping assistance in the future, reach out anytime. We're here to help.

Classificada 4 em 5 estrelas

Great unique watch

It is a very cool unique way to read the time. Which after getting used to I think I prefer. It duse have a few set backs, that I feel could have been implemented for the price and quality that this watch portrays. Id like to have seen a higher water resistance rating and the luminous numbers do not work. thy will shine bright for a few seconds then fade to an unreadable faint glow, that is only after a bright light has been shon on it for a few seconds befor. The halos do not glow at all, but I'm guessing it is cuse I got the rose gold version.

Otherwise It is sold, well designed and feels as though it will last a good long time with an awesome simplistic look. The lower end water rating and bad luminous glow aside I love the design with hidden lugs, so the peace looks fuly circular, with an open heart authentic is a nice touch. Also I quite like the mini window on the underside that lines up with the open heart on the top . I would recommend 👌

4 de janeiro de 2022
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Resposta da XERIC WATCHES

Hey Francis!

Thanks for leaving a review. Glad you got one of the Rose Gold Invertors. That's the most popular color in this model!

We appreciate all the feedback. This is a particularly difficult model to raise the water rating on. The style of the case and design between two separate crystals makes it a bit difficult. We are totalyl open to the suggestions though! We want to continue to make cool unique pieces that are unlike any other brands! You can always reach out to our team at contact@xeric.com to provide feedback and ideas for future models.

Take a look here on the product page for some lume pictures.. hopefully it showcases the full effect for you. Superluminova only lasts about 10 minutes or less, but charges fast in natural and artificial lighting.

We love to see our customers wearing the watches too..send photos anytime and thanks for the support!

Classificada 1 em 5 estrelas

It's been 3 weeks now since I ordered…

It's been 3 weeks now since I ordered the bracelet and it is still in California.

It's also been 10 days without any news from the tracking services.

16 de novembro de 2021
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Resposta da XERIC WATCHES

Hey Mathieu,

Thanks for leaving a review. We do always have expedited services on the site if you preferred not to use standard shipping. But unfortunately, the free standard international shipping does take between 14-28 business days as it ships through normal postal services.

I do hope you are enjoying your new strap! Let us know if you need further assistance!

Classificada 1 em 5 estrelas

WARNING!!!!

WARNING!!!!
Terrible, terrible terrible.
Do not get taken in by the marketing.
As an original backer subscribed for 3 watches.
1st 1, unable to see the hour hand, useless.
2nd ,Worked for about 2 weeks, useless
3rd, havnt even bothered as so disappointed by the others.
Customer service not really interested, returns have to be sent to California, costs of that are very expensive when shipping and insurance are included.
Can prove receipt of purchase.

14 de novembro de 2021
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logótipo da XERIC WATCHES

Resposta da XERIC WATCHES

Hi Trevor,

Thanks for your feedback. It looks like our team offered some suggestions and provided information to ship your watch back for inspection. We haven't received anything yet, but we're still happy to assist if you wanted to email us over at contact@xeric.com

Classificada 5 em 5 estrelas

The watch IS a one of a kind (Vendetta…

The watch IS a one of a kind (Vendetta midnight black). Study and got a bit of weight from the stainless steel. It has presence and it is extremely affordable from any joe blob after couple of overtime shifts. Classy and sharp!

12 de novembro de 2021
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logótipo da XERIC WATCHES

Resposta da XERIC WATCHES

Hey there!

Thank you for the review! I'm so happy that you're enjoying the newest design! We're hoping to launch some more next year as well! Let us know what colors you'd like to see and thanks for supporting our business!

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