your products have clear and accurate descriptions. the order process is easy. the product is shipped quickly. the things that i have purchased upon arrival have all been of excellent quaility and exa... Ver mais
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Leia as opiniões dos outros
Extreme is offering great prices and great service. I recently placed an order. Extreme offers free shipping, however I live in the middle of the pacific and that changes the whole shipping deal. Not... Ver mais
1. Very bad customer support from your side. Nobody is responding on emails regarding orders. 2.Eventually received email with update about my order but couldn't read it. There was force majeure fr... Ver mais
A empresa respondeu
Placed an order, 10 days after order was placed still had not shipped or processed. Wrote review and contacted xtreem for refund. Xtreem replied to review saying they reached out multiple times-that... Ver mais
Informações sobre a empresa
Escrito pela empresa
XTREEM RC is an Australian Owned and registered Business (A.C.N 645 603 890 Pty Ltd, ABN 16 645 603 890) and an officially authorised dealer of Huina RC Construction models! There's simply no better place to find a variety of quality RC Machinery and Construction products than at XTREEM RC. We provide our customers with the best RC Excavators, Loaders, Dump Trucks and Various other RC Construction models. We also have a large range of Spare Parts and Accessories for the entire Huina fleet. As a Reputable and Authorised Dealer of the Huina brand, you can be sure that you will receive a quality machine that matches the advertising and lives up to expectation! We currently have stock in the USA, Australia and Europe for fast and FREE Shipping!!
Informações de contacto
2/13 Horsham Road, 7019, Oakdowns, Austrália
- support@xtreemrc.com
- xtreemrc.com
3,9
Bom
89 opiniões
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your products have clear and accurate…
your products have clear and accurate descriptions. the order process is easy. the product is shipped quickly. the things that i have purchased upon arrival have all been of excellent quaility and exactly as described.
30 de agosto de 2024
No good company
After purchasing my excavator from This company back in December. I have sent multiple emails about replacing my reciever. They have not responded to any emails that I sent. I sent multiple emails. I will never buy anything from this company ever again.
xtreemerc
30 de novembro de 2023
Great selection and prompt delivery
30 de novembro de 2023
Quick service in processing my request…
Quick service in processing my request as stated
14 de novembro de 2023
Customer service was great in the beginning.
Customer service was great in the beginning and they shipped the item out to me quicky. I had a couple problems with the item and customer service was quick to respond to help me solve them. When a third problem happened customer service no longer responded to me. I purchased a $1,600 RC excavator and all of this happened within the first couple of weeks. I had to search the internet and FaceBook groups in order to solve the remaining problems my self. The item is great, with minor issues, price was great, and service was great. I didn't give five stars because they ultimately abandoned me in the end.
2 de novembro de 2023
Great product
Great product, deals and shipping. All my toy equipments are still giving me hours on unending hours of fun time. I have told lots of my friends about your company. Keep up the outstanding products.
31 de julho de 2023
K966 and k961 absolutely awesome…
K966 and k961 absolutely awesome machine great detail and lifting and digging power on both machines and working with the guys from xtreem are great to work with and give big advantages of actually Been able to have full communication thru the buying and shipping process and being able to have all questions answered
9 de maio de 2023
Shipping is very slow
Shipping is very slow, it's been almost a month and haven't received my order!
29 de dezembro de 2022
Resposta da Xtreem RC
Hello Michael,
We apologize for the inconvenience you have experienced with the shipping of your order. As stated on the website, batteries are classed as dangerous goods and shipping can take 3 to 4 weeks in some situations.
However, understand how frustrating it can be to wait for a long time for your purchase to arrive. We have investigated the issue with your order and have taken steps to ensure that it is delivered to you as soon as possible. Your order has arrived in the USA and will be delivered any day now. We apologize for any inconvenience this may have caused and assure you that we are doing everything we can to get your order to you as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us. We value your feedback and will use it to improve our services.
This ain't my first time using Xtreem…
This ain't my first time using Xtreem RC they have always been awesome the service has been great I had one problem with the excavator one time they got right on it helped me out with it we got it going we've been great and like Stewart says what you see is what you get they are top quality they ain't no cheek knock off I've been screwed the first time buying some excavator and a loader and a Truck I spent quite a bit of money and I got back when it finally did get here they was just little bitty 2-year-old kids toys and they were real stupid I came across Stuart was talking about the company and when he said look us over check us out before you buy anything and I did and they like you said you get what you see and they've been awesome and I want to thank everybody down there at Extreme RC will start you guys are awesome check them out I am going to try to get videos out when the weather I've been sick as soon as the weather clears up thanks.
30 de dezembro de 2022
Resposta da Xtreem RC
Hi Roy,
Thank you for your positive feedback and for sharing your experience with Xtreem RC. It's great to hear that you have had a positive experience with our company, and that you have found our products to be of high quality and our customer service to be helpful. We are glad to hear that you have been satisfied with the service and that you've always got what you paid for. We appreciate your recommendation and will continue to provide top-quality products and excellent customer service. We hope you continue to enjoy your purchases and that you'll share your experience with others.
Have a great day Roy!
Kind Regards
Stuart
Xtreem RC
Avoid unless you want to wait till the next year to receive your item
Now on day 5 since I paid for my 1594 Excavator ($500) and no update. Now I see this review section wish I seen it before. There about to ruin a birthday for a boy if its not here by the 25th. Not happy will never buy from them again. Al
9 de janeiro de 2023
Opinião espontânea
Resposta da Xtreem RC
Hello Ricky,
I do understand your frustration and we sincerely apologise for any disappointment.
Your excavator is estimated to arrive within 8 to 10 days from when you placed the order, we’re sorry that it has taken longer than we expected and initially said it would.
We have also shipped you an extra free battery. Please check your emails from more information.
I do hope we can make this up to you and regain your trust.
Have a great day.
Kind Regards,
Stuart
Xtreem RC
Please respond to me xtreem
Ordered November 6 2022, still no status update or anything and it's Jan 6 2023. Order #3213. Missed christmas. jessembignell(at)gmail.com
6 de janeiro de 2023
Opinião espontânea
Great customer service--If I lived…
Great customer service--If I lived closer I would use frequently -THANK YOU
2 de janeiro de 2023
Opinião espontânea
Ordered and it was weeks before I got…
Ordered and it was weeks before I got anything as far as the status of my order. Still don’t know if they are sending it or refunding my money
2 de dezembro de 2022
Resposta da Xtreem RC
We apologize for the delay in the delivery of your order and for any confusion regarding the status of your order. We understand how frustrating it can be to wait for a long time for your purchase to arrive. We investigated the issue with your order and took steps to ensure that it was delivered to you as soon as possible, we apologise it took so long. We apologize for any inconvenience this may have caused and assure you that we are doing everything we can to make sure this doesn’t happen again. We have added a warning to the website to make it clear that there’s an extended wait time for batteries to North America. If you have any further questions or concerns, please do not hesitate to contact us. We value your feedback and will use it to improve our services.
Ordered in September
Great customer service, handled my problems immediately! Stuart was amazing and very helpful. Amazing accessories for r/c construction equipment! Just ordered two more things for my huina 1580!
21 de outubro de 2022
Nobody answer the email
10 de outubro de 2022
Opinião espontânea
Stuart is my man,The Best Customer…
Stuart is my man,The Best Customer service ever
8 de agosto de 2022
Resposta da Xtreem RC
Hello Philip,
It is a pleasure to do business with you. Thanks for your continued support.
We look forward to hearing how you like your new Hydraulic RC Excavator when it’s delivered in the coming days.
Kind Regards,
Stuart
Xtreem RC
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