Your Local Opiniões 

Joshua is the best window cleaner so far. He went the extra mile in letting me know he's on the way. Very conscientious and did an excellent job! A credit to the business.

Hi guys we are now 5 months down the line they still can’t find the problem and I still haven’t gotten a refund 105 pounds down let’s see if they can help this time lol

Joshua is so polite

I encountered an upsetting issue with the company- mistakes do happen. However when I contacted Your Local, Ellis Byrne, dealt with it in a phenomenal way, sorting my request and going above and beyond to ensure customer satisfaction. I really appreciate it

Josh our window cleaner is always friendly & does a good job

Joshua called me before coming over which was really helpful as I could open the back gate beforehand. Thank you!

What a thoroughly great chap Joshua is - a pleasant guy to talk to and did a great job of my windows! What more could I ask for! 👍

Joshua came to clean my windows today. He did a great job was very happy, he was very friendly.
Great job!!!

Excellent cleaner. Very thorough and polite

They were charging me a fixed agreed price per month until it started to randomly increase each month. I believe one of their window cleaners may have also broken my front window. Cancelled. Please avoid.

Super customer service. Ellis was really helpful, polite and friendly. She sorted my query in no time. So reassuring to know if I have a query I can call and get through to a lovely person.

Great communication before calling great job

Josh has cleaned my windows again, always prompt, efficient and polite. Highly recommend and his customer service is unmatched.

This company is appalling and should be avoided at all risk. I arranged to have my windows cleaned on a regular basis, agreeing to pay them £14.99 per month. They came for the first time and cleaned the windows. They sent me a text saying that they would be here on the first of June; however, the first of June came and went, and no one showed. They have, of course, taken payment for a job that hasn't been done. It is almost impossible to contact them, and when you try and cancel the agreement, it keeps going back to active. In my opinion, stay away. Stay very, very clear.

Have tried to log in, cant.
Have done a password reset, cant.
Have tried to contact to ask why this isnt working, no response. Had first clean today but feel like they have took details now i cant control my own account

My local window cleaner joshua did a good job of cleaning my windows and respected my property and also let me know when he were coming to clean them so thank you and my local.com.

Joshua was excellent did a good job and also let me know he was coming

Joshua cleaned my windows today and did a good job as they always do. Very friendly and have good communication.

I cancelled my service with my local branch of this company in summer 2025. A year ago!

This month I got a text message from them saying they were going to clean my windows. I ignored it as, like I say, I had cancelled.

Then I got a message saying they had cleaned my windows on the 3rd June. They hadn’t (as they shouldn’t) and I was in all day. Even if they had been cleaned it’s ridiculous that this company I binned a year ago arose zombie like presumably due to having an appalling IT system. They would have been trespassing. They have not had authorisation to clean my windows since July 2025.

Since then I have had repeated text messages requesting payment of an invoice. (Plus the odd email but more frequent texts). I phoned yesterday at about 10.35 and spoke to someone who asked for my name and address and said they had removed me from the system. But I received another text message demanding payment today (9th June).

I have now blocked their mobile number (that you can not reply to) on my phone but it is always a concern when a company is harassing you for money that you do not owe!

I have also emailed you today with a message containing the invoice number (for a non existent service!) that arrived in one of the emails I received. For the love of god cancel this invoice.

This year I have used a genuinely local small window cleaning business who are more expensive but much, much better. And have much better, real, non automated communications.

Edit - to reply. Thank you. Hopefully there will be no repeat of the situation.