Fayrouz Tile & Stone Opiniões 1363

Resposta da Fayrouz Tile & Stone

31/07/2025

Hi Cassie,

Thanks so much for the lovely review! We're really pleased to hear everything arrived safely and on time — and even happier that you’re loving the tiles. It’s great to know you had such a positive experience with us!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

29/07/2025

Hi Lucinda,

Thank you for the lovely review! We’re so pleased you’re happy with your tiles — we hope they bring a beautiful finishing touch to your space.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

28/07/2025

Hi Kathryn,

Thanks so much for the amazing review! We're thrilled to hear the tiles exceeded your expectations — we can't wait for you to see them in place either!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

21/07/2025

Hi Alan,

Thanks so much for the fantastic review! We're really glad to hear everything went well and that you're pleased with the tiles. Wishing you all the best with your project!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

18/07/2025

Hi Anne,

Thank you so much for updating your review — we really appreciate it, and we’re so pleased to hear everything went smoothly in the end. I’m glad the tiles arrived back into stock as expected and that your delivery driver was able to go the extra mile to help — we always try to assist wherever we can.

Yes, these tiles do have a matt finish with an anti-slip rating, so we’d always recommend avoiding abrasive cleaners. As you’ve discovered, a gentle clean with a damp cloth and a little washing-up liquid or specialist tile cleaner works perfectly.

We’re so happy to hear the bathroom is finished and that the tiles set it off beautifully!

Best wishes,
Your Tiles

Resposta da Fayrouz Tile & Stone

15/07/2025

Hi Craig,

Thanks so much for the kind words! We're delighted you’re happy with the quality of the tiles. We look forward to helping with your next project!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

10/07/2025

Hi Khalid,

Thank you for the great review! We’re so pleased the tiles were just as described and that you’re happy with them.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

9/07/2025

Hi JP,

Thank you for the fantastic review! We're so pleased to hear you love the tiles and that our team could go the extra mile for you. We truly appreciate the recommendation!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

7/07/2025

Hi Maxine,

Thank you so much for your lovely feedback! We’re delighted to hear you love the design and that the tiles look great in your space. Enjoy your project!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

4/07/2025

Hi Ian,

Thank you for your great feedback! We’re so pleased to hear the ordering process was smooth and that your tiles arrived quickly and safely. It's brilliant to know you felt they were good value too.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

26/06/2025

Hi Vanessa,

Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the quality of the tiles and that everything arrived safely and quickly.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

16/06/2025

Hi Rebecca,

Thank you for your feedback. We’re glad to hear you liked the tiles, but we’re sorry to read your comments regarding our returns policy.

I’ve looked into our system and can’t find an order under your name, so we’re unable to check the specific details of your case. If you’d like us to take a closer look or need further assistance, please feel free to reach out via the contact page on our website or email reviews@yourtiles.com with your order number and we’ll do our best to help.

Just to clarify, our returns policy is in line with the UK Consumer Contracts Regulations and is standard across many online retailers. We offer a 28-day returns window from the date of delivery, not purchase, and we do everything we can to support customers if they find themselves just outside of that window — provided the tiles are from the same batch as we are currently on and are still in a resellable condition.

The £20 restocking fee is outlined in our returns policy, but we only apply this in cases where returned tiles arrive without original packaging or in a condition that requires manual sorting or repackaging. In most cases, we avoid applying this fee if returns are well packed and easy to process.

We always recommend that if a project is running behind or if a customer anticipates a delay with installation, they get in touch with us — we’re more than happy to make a note on the order and be flexible where possible.

If you have any questions or are still hoping to return tiles, please get in touch and we’ll do everything we can to assist.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

10/06/2025

Hi Chris,

Thank you so much for your kind review! We’re really pleased to hear everything went smoothly in the end and that our customer service team could put your mind at ease. It's great to know the delivery arrived as expected and that you're happy with both the tiles and the service.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

9/06/2025

Hi Claire,

Thank you so much for your lovely review! We’re so pleased to hear you were impressed with the service and happy with the quality of the tiles. Your recommendation means a lot to us!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

6/06/2025

Hi John,

Thank you so much for your fantastic review! We’re so pleased to hear you’re happy with both the service and the quality of the tiles. Your recommendation means a lot to us, and we’re thrilled to have been part of your project!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

6/06/2025

Hi Richard,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.

The tiles you ordered are designed to replicate the natural variation found in real marble, which means the pattern can differ slightly between tiles and across batches. In this case, the sample you received was from a different batch to your full order, which is why the pattern wasn’t identical. However, the correct tile was supplied.

That said, we understand this caused inconvenience, and we’ve arranged a full refund as requested. While we aim to provide consistent communication, we’re sorry this took longer than it should have and appreciate you bringing it to our attention.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

4/06/2025

Hi Kalpesh,

Thank you for your feedback. We’re sorry to hear you had trouble reaching us and have requested more information so we can investigate further. We've checked all our messages, email accounts, and web chat history but unfortunately can't find any record of a message or missed contact under your name.

Our phone lines are open Monday to Friday, 8am–7pm, and during those hours they wouldn’t play a “we are closed” message—so we’re concerned there may have been a misdial or confusion with a different business. If you’re able to share the number you called or the message you left, we’d be happy to look into this further.

We take customer service seriously and want to ensure all queries are responded to promptly, so we appreciate you bringing this to our attention.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

3/06/2025

Hi,

Thank you for your feedback. We're pleased to hear you liked the tiles, but we're sorry to read your comments about the delivery experience.

As this review was left anonymously, we haven’t been able to locate your order or email in our system to assist you directly. If you'd like us to help resolve the issue, please get in touch via reviews@yourtiles.com and we’ll be happy to look into it further.

Regarding delivery, we offer three delivery options at checkout—Standard, Express, and Priority—each with varying dispatch speeds and associated costs. Whichever option is chosen, a delivery date is always provided at checkout, in the order confirmation email, and again when dispatch is confirmed. For Standard Delivery, customers are given the option to change this date if needed.

We also make it clear throughout the ordering process that deliveries are kerbside, meaning items will be left in a safe location near the property, not necessarily handed directly to the customer.

As for packaging, no tiles are sent out “unpackaged.” All tiles are shipped securely on pallets, in boxes, and the full pallet is wrapped for transit. If your order included less than a full box, those tiles would be individually wrapped and placed on the pallet alongside boxed items. Because we use specialist logistics companies with experience handling fragile goods, the use of excessive protective inner packaging is not typically required. That said, we are sorry to hear that some tiles arrived damaged.

Finally, we've searched across all of our inboxes and can’t find any email matching the details you've mentioned. Please do reach out to us directly so we can get this resolved for you.

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

3/06/2025

Hi Elizabeth,

Thank you so much for your kind and detailed review! We’re so glad everything came together smoothly in the end and that you’re happy with both the tiles and the service. The Fez Federal Blue tiles are a stunning choice—we’re thrilled to hear they’ve found a perfect spot in your kitchen. It was our pleasure to help, and we really appreciate your lovely feedback!

Many thanks,
Your Tiles

Resposta da Fayrouz Tile & Stone

2/06/2025

Hi Nadia,

Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with both the tiles and the service—it really means a lot to us. Wishing you all the best with your project!

Many thanks,
Your Tiles