Zak Learning Opiniões 

880
•
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I pretty much know nothing about computers. I contacted Zac Learning ref MS 2024 download. I came across a wonderful gentleman by the name of Fabian, well he gave up over an hour of his time,... Ver mais

Classificada 5 em 5 estrelas

If all companies had this ethos, then how good life would be. Purchased Office 2024 from Zak and then touched base with Fabian. He was just exceptional. Absolutely went above and beyond. He took remo... Ver mais

Classificada 5 em 5 estrelas

Emailed about an activation problem and was given a reply the next day which resolved my problem. Very pleased with service and outcome.

Classificada 5 em 5 estrelas

My old computer crashed so we bought a replacement. Fabian very kindly helped me get past a problem uploading my Office 2021 programme I bought from the company a few months ago. He helped me transfe... Ver mais

Informações sobre a empresa


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

880 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(880)

49 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Just robbers.

Paid £19.99 via PayPal (I have a receipt proving so), for Microsoft Office, Home edition. I never the voucher.
Zak learning: A total con.
Should have guessed I suppose, offering a “so-called” 87% discount.
Don’t fall for this company, and save your money. You won’t be robbed as I was.

9 de janeiro de 2024
Opinião espontânea
logótipo da Zak Learning

Resposta da Zak Learning

Hi Dennis,

I am sorry to hear that you have not received your order. I have checked our system and I can see that you redeemed a voucher code on the 7th October 2022 and the confirmation email was sent to your email address on the same day.
I have also checked our email server and we have had no correspondence from you at all.
If you have purchased a new voucher code from a 3rd party site you will be sent a voucher code from them to redeem on our site.

Would you like us to resend the confirmation email that was originally sent on the 7th October 2022?

If you need to contact us, please do so on support@zaklearning.org and we will be happy to assist you.

Regards,
Zak Learning Team

Classificada 5 em 5 estrelas

Fabian is a credit to you.…

My Assistance with my problem was Fabian. He was amazing. He sorted my problem so easy. He was a very friendly and very Knowledgeable. He is a credit to your company.
Thank you so much Fabian

Regards. Francis Webb

9 de janeiro de 2024
Opinião espontânea
logótipo da Zak Learning

Resposta da Zak Learning

Thank you for your review, Francis.

We're really pleased you're happy with the service :)

Classificada 5 em 5 estrelas

Fabulous service

Fabulous service.

When I read on the Internet that some of these purchases are scams, I was sure I had lost my Microsoft office purchased from Zak Learning on Wowcher. However, after reading the reviews I contacted Zak Learning and they have gone over and above to sort out my laptop. I can't thank them enough. If you are thinking of buying or Learning with the organisation I can highly recommend them!

9 de janeiro de 2024
Opinião espontânea
logótipo da Zak Learning

Resposta da Zak Learning

Thank you very much, Wendy!

Classificada 1 em 5 estrelas

Purchased the office software

Purchased the office software, it didn’t specify anywhere in the description that it wasn’t suitable to use on a Mac. Contacted the team and asked for a refund, they offered me the software which I could run on a Mac and then never sent it. Asked for a refund for a second time.

23 de dezembro de 2023
Opinião espontânea
logótipo da Zak Learning

Resposta da Zak Learning

Hi Jodie,

We have contacted you directly regarding this.

We replied to you on 2nd January 2024 asking which MAC software you required and you did not reply. We wanted to ensure we were sending you the correct version for your operating system.

As soon as you reply to our email, we can send you the correct software.

Thanks
ZAK Learning

Classificada 5 em 5 estrelas

So helpful and replies to emails so…

So helpful and replies to emails so quickly. Step by step instructions. And all apps work. 2nd time customer. I thought it would be too good to be true, but it is as advertised.

5 de janeiro de 2024
Opinião espontânea
logótipo da Zak Learning

Resposta da Zak Learning

Thank you, Michael! :)

Classificada 5 em 5 estrelas

Stellar Tech support from Fabian Rickettes

I've just had the most stellar tech support experience in my life with ZakLearning representative -
MR. FABIAN RICKETTES who facilitated the downloading of a software programme.

While demonstrating superior knowledge of Microsoft technology, Fabian could not possibly have been clearer, kinder and endlessly patient. On a task which I found insurmountable, he made the experience (which I'd been dreading!) a total pleasure.

Fabian's communication and interpersonal skills are outstanding. I would go so far as to say - unique in fact. We've all come to accept the distance created by digital technology, where the person in configured out of the picture. The one-to-one experience of times now past, are all but lost.

Thank you so much Fabian. I truly hope that your employers - ZakLearning realise that in you, they have a true communications Gem. A rare one at that.

N. Macklin, M.A.C.C.; N.A.J.,
Journalist & Writer

4 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Bought a wowcher code to download the…

Bought a wowcher code to download the Microsoft office. When I went to redeem the code I never received any further email instructions and therefore can only assume this website is a scam.

29 de dezembro de 2023
Opinião espontânea
logótipo da Zak Learning

Resposta da Zak Learning

Hello,

The website is not a scam, sometimes our installation instructions end up in your Junk folder.

If you email us directly at support@zaklearning.org we can get this re-sent for you!

Thanks
ZAK Learning

Classificada 5 em 5 estrelas

My mistake bought the wrong MS Office version

I purchased MS office 2016 Home and Student additions through Wowcher and the software was supplied by Zak Learning. I received an email with clear instructions on how to download and install Office which was easy to do and the product code worked without any issue. Once the software was installed, I realised that I had purchased the wrong version as it did not have Publisher within its suit of programs; this was totally my error and I wondered if Zak Learning would allow me to upgrade to Office Professional. I rang Zak Learning and was able to speak to a member of there team who fully understood my mistake and allowed me to upgrade to Office Professional, within minutes of me hanging up I received an email with a new product code Key. I installed the new version however the product key failed to activate my software therefore I rang them again and was told that I should activate the software by phone and they would send instructions on how to do this. I received an email promptly and after following their instructions my copy of Office is now registered. I have read that buying software licences on the internet at vastly reduced prices can result in being scammed, however, my experience of Zak Learning is that they are a real company with excellent customer service and I would buy from them again.

15 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Needed help with product

Needed help with product. Fabian was able to resolve this issue with so much patience, I thought it was going to be a confusing issue but Fabian made it so straightforward. Thank you so much for helping me, very much appreciated.

7 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service from Zak Learning

Having used my Office 2019 for several months it suddenly stopped working. Zak learning responded very quickly and offered advice. The suggestions from Fabian were tried initially to no avail but ultimately he rescued the situation. His patience and expertise were amazing and I have no hesitation in recommending Zak Learning .

6 de dezembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

A bit delayed but got my code in the end

I redeemed a voucher code from Wowcher for a Microsoft 2019 office software key. A message popped up saying I will get an email with download instructions. I never received this email and it wasn’t in my junk mail either.
I sent multiple emails chasing the team down, both directly and via Wowcher. Eventually the Zak-learning team sent me an email which contained the key. The key worked which was why I was happy to modify my rating from 1 to 3.

1 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Zak Learning were quick off the mark…

Zak Learning were quick off the mark with suppling installation instructions and what is more important they worked. Fabian responded quickly to an initial query. Excellent value for money, would recommend. It did take a couple of attempts to download the software but that was down to me, my computer went to sleep before the first attempt to download finished.

27 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I cant thank Mr Rickettes enough for…

I cant thank Mr Rickettes enough for his help. I am useless with computers and he spent 30 minutes helping me, he even advised some other things i could do to improve the performance of my laptop. Amazing customer service 5* Thank you so very much!

22 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent proffesional service

Excellent proffesional service, need help after my PC crashed and the OS had to be reinstalled, after it was finished my Office 2019 would not accept the licence key, after 45 minutes talking to Microsoft I gave up, th customer service was awful, so as I purchased the down load and licience key from Zac learning i email asking for assistance, and I got the best service you could get, not only did they fix the problem I was also given advice on some of my other apps, highly recommended.

16 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company for Microsoft

I brought a voucher from groupon. Hadn't heard of the company before so was unsure, but groupon are usually quite reliable for retailers.
I completed the information using my unique code and recieved my product key. Inputting was easy and now have access to Microsoft for what I need.
No concerns with their comaony and would recommend to anyone.

7 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Seems to be scam site

Seems to be scam site. I ordered home office 2021 . No clear instructions. Post redeem link click I was expecting to receive email with download instructions. It never arrived. Reporting this for financial fraud

3 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I am not IT Savvy & had some issues…

I am not IT Savvy & had some issues installing some software. Fabian from Zak Learning was a great help. He
Logged in remotely & sorted out the issues in a friendly & no-problem manner. Great customer service & I would highly recommend them.

18 de outubro de 2023
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais