Malgré les différents avis tendant vers le négatif, il semblerait que le site ne soit pas un scam. Environ 3 bonnes semaines de délais de livraison contre la moitié annoncée, peu mieux faire mais... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I give you 1 star as there’s no option for 0. Worst experience buying on line - EVER. 50 days to get my order. Rubbish quality and size when I did get it. My questions to customer service were met wit... Ver mais
A empresa respondeu
Ordered shirt off them on 12th December. Still not despatched, and the email address for customer service on their page doesn’t work. After being unable to contact them and reading their poor reviews,... Ver mais
A empresa respondeu
Inizialmente li avevo giudicati male ma in realtà le magliette sono arrivate in tempo e sono di buona qualità, il fatto che non ci fossero recensioni aggiornate mi aveva fatto temere. Comunque una... Ver mais
A empresa respondeu
2,8
Aceitável
66 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
That was an excellent shopping…
That was an excellent shopping experience because of the variety of clothes and the increíble designs you offer to us!!!
3 de dezembro de 2025
Opinião espontânea
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
Hoping to get my shirts
Ordered on Nov 11 with a 7-9 day shipping time, its November 28. No updates and I haven't received anything yet.
11 de novembro de 2025
Opinião espontânea
Resposta da Zazasy
Thank you for your feedback. We are constantly striving to optimize the customer shopping experience and do our best to meet all your needs, aiming to build a closer relationship with you. We understand there is still room for improvement, and we appreciate your understanding. If you have any suggestions for improving our team, please feel free to let us know; we will continuously improve our processes to provide you with better service. If you encounter any problems with your order, please feel free to contact us at service@zazasy.com
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
Because of you
12 de novembro de 2025
Opinião espontânea
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
Een eerste stap met Zazasy
Het is pas de eerste stap in het proces dus een iets bescheiden beoordeling lijkt mij dan op zijn plaats. Als alles vlot zal verlopen zal ik met alle plezier een hogere score geven
8 de novembro de 2025
Opinião espontânea
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
Happy to change this from a one star…
Happy to change this from a one star review if I ever get my shirts.
I purchased three shirts 25 days ago. The website claims they ship to Australia in 7-9 days. According to my tracking number 25 days after payment they still haven’t left china. Hopefully they will be worth the wait.
7 de novembro de 2025
Opinião espontânea
Resposta da Zazasy
Thank you for reaching out.
We apologize, but we are unable to locate your order without a specific Order Number.
To help us investigate this issue further, please contact our customer service team directly at [service@zazasy.com]. We will be able to assist you once you provide the necessary details.
Pire experience de ma vie avec des…
Pire experience de ma vie avec des ventes en ligne. 2 mois pour me livrer ma commande et quand je veux faire un retour, je dois tout payer de ma poche... Ça part en litige PayPal cette histoire parce que c'est hallucinant surtout vu la qualité des produits.
27 de setembro de 2025
Opinião espontânea
Resposta da Zazasy
Thank you for your feedback. We are constantly striving to optimize the customer shopping experience and do our best to meet all your needs, aiming to build a closer relationship with you. We understand there is still room for improvement, and we appreciate your understanding. If you have any suggestions for improving our team, please feel free to let us know; we will continuously improve our processes to provide you with better service. If you encounter any problems with your order, please feel free to contact us at service@zazasy.com
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
I got the color wrong
I got the color wrong, and they were so quick to change it for me through email! Pro service!
29 de outubro de 2025
Opinião espontânea
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
Good quality shirts and prints
Good quality shirts and prints. Delivery took a little longer than expected, but this was followed up very well by Zazasy after contacting them via email.
2 de maio de 2025
Opinião espontânea
Resposta da Zazasy
Thank you for your positive feedback; we will continue to work hard!
Terrible tag quality
Updated 26/04/2025: Zazasy contacted me a few days after I posted this review regarding the tag issue. They offered a 50% refund which I have received. To be fair they tried their best on customer service. And the T-shirts were not too bad just a minor issue on the tag. So i'm changing my rating from 2 to 4 stars. I still leave my old review here for future reference. Really hope they improve their products and keep up with the hard work. Cheers!
Reviewed on 18/04/2025: The t-shirts were okay the prints were still on after the first wash. However the tags at the back had terrible quality. They were made of adhesive paper. I tried to peel them off before wash but they were very sticky and so hard to peel, so I assumed they were meant to stay on the shirts. But after the wash the paper tags broke into several pieces and left bits and pieces everywhere on my shirts, while the adhesive were still clinging on. Took me an hour to roll my shirts and remove the adhesive out bit my bit. This is such a stupid and low quality design. While the shirts themselves are fine but this really threw me off. I wish i could upload photos so people can see how terrible they look after taken out from the washing machine.
The reason why i spent $36 for a t-shirt because i love the printing although it's super overpriced. But after this experience i'd probably NOT recommend Zazasy to anyone.
18 de abril de 2025
Opinião espontânea
Resposta da Zazasy
Update:
Thank you for taking the time to update your review. We are glad to hear that the issue has been resolved. We appreciate your kind words regarding our customer service efforts.
Your feedback is invaluable, and we're committed to continuing to improve both our products and services. We will take your comments to heart as we work towards providing a better experience for all our customers.
Thanks again for your understanding and support! We look forward to serving you in the future.
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Update:
Thank you for providing your order information. Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
Our customer service representative has already reached out to you via email with a proposed solution. We sincerely apologize for the inconvenience caused and truly appreciate your feedback.
We have shared your concerns with the relevant department, and your experience will be taken seriously as we work to improve the quality and design of our products. Your satisfaction is important to us, and we are committed to making improvements based on valuable customer input like yours.
Please feel free to reach out if you have any further questions or concerns.
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Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
We are committed to offering high-quality products at competitive prices.
We understand your frustration regarding the tags issue, and we deeply regret that this caused such a negative experience. The adhesive paper is typically used for some items to help secure the threads and structure during production, preventing the design from coming loose or distorting.
For future reference, we recommend carefully peeling off the paper tags before washing, as this can help prevent the adhesive from sticking to the fabric. To avoid the issue of residue, you may also consider using a gentle hand wash or placing the shirts inside a mesh laundry bag during machine washing to minimize friction. If the adhesive residue persists after washing, you can try using a fabric-safe adhesive remover or a gentle rubbing alcohol treatment on the affected areas.
To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.
We truly appreciate your feedback and will take the necessary steps to improve our product quality.
If you need assistance, please feel free to contact by email at service@zazasy.com. We will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.
Best regard,
Tracy
ZAZASY
Terrible quality and terrible return policy
It's terrible quality, especially for the price. I paid about 30 bucks a shirt when I should have only paid 10. The graphics on the t-shirts look super low-resolution and as if a few washes will mess it up.
Be sure to get 2-3 sizes up on the jacket if you expect it to match the sizing for their shirts. The jacket was 54 bucks. The graphic on the back looks as bad as the t-shirts. The denim itself looks fairly nice, but the quality is bad and the jacket is very stiff.
"All purchases can be returned within 30 days after you have received the last package of your order.If the item is not up to your satisfaction, we are happy to assist with a return within our return policy. Please let us know how you'd like to proceed, and we will do our best to ensure your concerns are addressed."
This response is very misleading. Their return policy is basically that if you try it on or if there's evidence that the item was removed from its original packaging, they won't accept the return. Also, you have to pay for the return itself.
Read the return policy on their site before considering your purchase.
17 de março de 2025
Opinião espontânea
Resposta da Zazasy
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
We sincerely appreciate your feedback and regret that the items did not meet your expectations. At our store, we are committed to providing high-quality products and ensuring customer satisfaction. We understand that different customers may have varying preferences and expectations regarding fabric, design, and fit, and we are always working to improve our offerings.
Regarding sizing, we highly recommend referring to the "Size Guide" available on each product page before placing an order, as sizes may vary between different styles and items. This can help you select the most suitable size for your needs.
As for our return policy, all purchases can be returned within 30 days after you have received the last package of your order.Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. We understand that trying on an item is necessary to determine the right fit, and as long as the item remains in its original condition, returns are accepted. However, if the product shows visible signs of wear, damage, or alterations, we may not be able to process the return.
We are always looking for ways to enhance our customers’ shopping experience, and your feedback is invaluable to us.
If you need to initiate a return, please contact our customer service team, and we will assist you in submitting your return request.We will do our best to provide you with the support you need. Thank you for your understanding and for giving us the opportunity to serve you.
If you need assistance, please feel free to contact by email at service@zazasy.com. We will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.
Best regard,
Tracy
ZAZASY
Qualità, stampa e spedizione scadenti
La qualità del tessuto è scadente e la stampa è sbiadita e di scarsa qualità. Inoltre ho rivcevuto la giacca con quasi 20 giorni di ritardo.
22 de fevereiro de 2025
Opinião espontânea
Resposta da Zazasy
Aggiornamenti:
Dopo aver verificato, abbiamo ricevuto le immagini del prodotto che hai fornito.
Tieni presente che a causa di differenze di illuminazione, risoluzione dello schermo e altri fattori, potrebbero esserci leggere variazioni di colore tra le immagini del prodotto visualizzate sul nostro sito Web e il prodotto effettivamente ricevuto. Tuttavia, ci impegniamo a fornire descrizioni e immagini accurate dei nostri prodotti per garantire che i clienti siano soddisfatti dei loro acquisti.
In merito a questo problema, il nostro rappresentante ti ha inviato un'e-mail e ha discusso di una soluzione migliore, controlla la tua casella di posta in arrivo e la posta indesiderata in seguito e rispondici tramite e-mail. La tua pazienza e comprensione sono molto apprezzate.
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Gentile cliente,
Grazie per aver condiviso il tuo feedback e ci scusiamo sinceramente per i problemi riscontrati con la qualità del tessuto, la stampa sbiadita e la spedizione ritardata.
Il nostro team si impegna a elaborare e consegnare gli ordini il più rapidamente possibile. Tuttavia, a causa del periodo di punta degli acquisti, alcuni articoli potrebbero richiedere più tempo per essere preparati e spediti. Dopo aver verificato, abbiamo scoperto che l'articolo che hai ordinato è stato consegnato entro i normali tempi di spedizione. Ci impegniamo a migliorare il nostro stock di articoli e i servizi di spedizione per offrire tempi di consegna più rapidi ai nostri clienti.
Sappiamo anche quanto possa essere frustrante quando un articolo non soddisfa le aspettative. Abbiamo prestato attenzione ai problemi di qualità e continuiamo a lavorare per migliorarlo.
Per quanto riguarda la stampa sbiadita, vorremmo indagare ulteriormente. Potresti inviare le foto dell'articolo al nostro centro assistenza clienti? Questo ci aiuterà a valutare il problema e a fornirti una soluzione appropriata.
Ti abbiamo anche inviato un'e-mail oggi in merito a questa questione e attendiamo con ansia la tua risposta.
Grazie per la comprensione e siamo qui per assicurarci che tu sia soddisfatto del tuo acquisto.
Se hai bisogno di assistenza, non esitare a contattarci via e-mail all'indirizzo service@zazasy.com. Ti risponderemo entro 24 ore.
Di nuovo, grazie per averci contattato su Trustpilot. Ci impegniamo sempre a fornire un servizio rapido ed efficiente ai nostri clienti.
Cordiali saluti,
Ashley
ZAZASY
You can't get an invoice
1 de janeiro de 2025
Opinião espontânea
Resposta da Zazasy
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
We understand your concern regarding the invoice, and we sincerely apologize for any confusion or inconvenience caused. To clarify, we have already sent the invoice to the email address associated with your order. Please kindly check your inbox, as well as your spam or junk folder, in case it has been mistakenly filtered there.
If you are still unable to locate the invoice, please don't hesitate to reach out to us directly, and we will be happy to resend it promptly. We are committed to ensuring that you receive the required documentation for your order, and we greatly appreciate your patience and understanding in this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
If you need assistance, please feel free to contact by email at service@zazasy.com. We will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.
Best regard,
Tracy
ZAZASY
Commande en ligne
Commande en ligne. Au moment de payer le produit dans le panier avait changé !!! J’ai tout arrêté. Depuis je suis relancé CHAQUE JOUR pour terminer la commande. Je demande au service client de ne plus me relancer. Réponse : retournez sur le site vider votre panier 😂
14 de fevereiro de 2025
Opinião espontânea
Resposta da Zazasy
Cher client,
Nous nous excusons sincèrement pour la gêne occasionnée avec votre commande.
Normalement, les articles du panier ne devraient pas changer pendant le processus de paiement. Pour mieux vous aider, veuillez nous envoyer une capture d'écran de votre panier au moment du paiement afin que nous puissions vérifier et enquêter davantage sur ce problème. Nous apprécions vraiment votre compréhension et votre patience, et nous nous engageons à résoudre ce problème le plus rapidement possible.
Nous comprenons à quel point il peut être frustrant de recevoir des rappels constants pour terminer la commande après avoir décidé de ne pas continuer. Pour résoudre ce problème, veuillez visiter le site Web et vider votre panier comme indiqué précédemment. Si vous continuez à recevoir des communications indésirables ou si vous avez besoin d'aide supplémentaire, veuillez contacter directement notre équipe du service client. Nous veillerons à ce que votre demande soit traitée rapidement et efficacement afin d'éviter toute perturbation future.
Nous apprécions grandement votre patience et votre compréhension, et nous nous excusons à nouveau pour tout inconvénient que cela a pu causer. Merci d'avoir attiré notre attention sur ce point.
Si vous avez besoin d'aide, n'hésitez pas à nous contacter par e-mail à l'adresse service@zazasy.com. Nous vous répondrons dans les 24 heures.
Encore une fois, merci de nous avoir contactés sur Trustpilot. Nous nous efforçons toujours de fournir un service rapide et efficace à nos clients.
Cordialement,
Tracy
ZAZASY
Great design but weak quality…
Great design but weak quality (material, print). It came straight from China (after 10 days) so it's not what I was expected.
19 de janeiro de 2025
Opinião espontânea
Resposta da Zazasy
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
We sincerely apologize that the product did not meet your expectations in terms of quality. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
We truly appreciate your feedback and will do our best to improve the quality of our products moving forward. Your experience is important to us, and we are committed to ensuring that our customers have a positive and satisfying shopping experience.
All purchases can be returned within 30 days after you have received the last package of your order.If the item is not up to your satisfaction, we are happy to assist with a return within our return policy. Please let us know how you'd like to proceed, and we will do our best to ensure your concerns are addressed.
Thank you for your understanding, and we hope to have the opportunity to improve your experience with us in the future.
If you need assistance, please feel free to contact by email at service@zazasy.com. We will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.
Best regard,
Tracy
ZAZASY
Poor quality products
It took me 20 days to get my order, Zazasy promisses 7-9 working days.
I ordered two items. On retro style hoodie and one round neck sweatshirt. The quality of the products is poor, so the value for my money was also poor. The items look good on their web page. They also say that it is cotton, but thats not true. The material has some cotton in it but I guess not much. The labels are written in chinese, so it is impossible to understand what the material is. The products are made in China. I dont recommend anybody to waste their money to buy these shitty textiles.
29 de janeiro de 2025
Opinião espontânea
Resposta da Zazasy
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
We sincerely apologize for the delay in receiving your order and any dissatisfaction you’ve experienced with the quality of the products. Our standard processing time is 1-2 business days, and shipping usually takes 7-15 business days depending on the location. Unfortunately, due to unforeseen stock delays, it took longer than expected, and we are actively working on improving this process.
We apologize for any confusion regarding the product description. The material of each item is clearly stated on the product detail page.We strive to provide clear and transparent product descriptions to help customers make informed decisions.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
If you need assistance, please feel free to contact by email at service@zazasy.com. We will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.
Best regard,
Tracy
ZAZASY
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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