Instructions for no claims discount proof unclear. This is a second vehicle for me and I wanted to keep my no claims discount (NCD) on my other vehicle. I therefore stated that I had 0 no claims di... Ver mais
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Leia as opiniões dos outros
Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the ph... Ver mais
A empresa respondeu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Ver mais
A empresa respondeu
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Informações de contacto
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Reino Unido
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bom
9 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Easy to sort insurance. Hard to work out what they want!
Instructions for no claims discount proof unclear.
This is a second vehicle for me and I wanted to keep my no claims discount (NCD) on my other vehicle. I therefore stated that I had 0 no claims discount for this vehicle. I was asked on the portal to
prove that I had 0 years of NCD - how does one do that? In the absence of any other institution, I assumed that someone would realise I couldn’t prove 0 years NCD! Unfortunately an unpleasant email and letter later, threatening to increase my premium by 300 ish pounds, I rang customer services who explained they wanted the NCD for my other vehicle. This was completely unclear. I have now emailed this but not received confirmation. So it is hard to recommend this insurer!
26 de abril de 2026
Easy procedure and hassle free to get…
Easy procedure and hassle free to get my insurance online.
24 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Customer service agents haven't got a…
Customer service agents haven't got a clue what is going on. Will put you on hold so many times. One will tell you one thing then you will receive a email to get in touch urgent and then abother agent will tell you something else.
23 de abril de 2026
Resposta da Zenith Insurance
Hi Imran,
We’re really sorry to hear about your experience and the confusion caused, that’s not the level of service we aim to provide.
We’ll be in touch to help and make sure this is looked into and resolved for you.
Leanne
Resposta da Zenith Insurance
Hi Jason,
Thank you for your great review.
Welcome to Zenith Insurance.
Rachel
I believe the customer service…
I believe the customer service personnel was very helpful
18 de abril de 2026
Resposta da Zenith Insurance
Hi Frederick,
Thank you for your review and feedback. It's great to hear our customer service representative was helpful.
Leanne
Resposta da Zenith Insurance
Hi Sam,
I am really sorry to hear that you had a bad experience.
We will be in touch to find out what has not gone well and see if we can help.
Vicky
unable to make a simple change in…
unable to make a simple change in address, 14 should have been 14a. spent 20 minutes on phone trying to explain this to an overseas call centre. after the phone call documents incorrectly changed to A14
8 de abril de 2026
Resposta da Zenith Insurance
Hi Marcus,
Thanks for bringing this to our attention—we’re sorry for the frustration caused. A simple address update should never take that long, and it’s clear we didn’t get it right in your case.
We also apologise that the change was applied incorrectly after your call. That’s not the standard we aim for, and we understand how inconvenient this must be. We’ll be reviewing this to prevent similar issues in future and be in touch to get this corrected as soon as we can.
Vicky
Resposta da Zenith Insurance
Hi Howard,
Thank you for taking the time to leave us your five-star review!
Vicky
Very easy and very good site
26 de março de 2026
Resposta da Zenith Insurance
Hey Paul,
Thank you for taking the time to leave your review!
Vicky
I'm not happy I had 3 points on my…
I'm not happy I had 3 points on my licence which have expired and they put my insurance up about £150 money grabbing , I don't recommend and won't be doing business with zenith again .
17 de abril de 2026
Resposta da Zenith Insurance
Hi Darren,
Thank you for your feedback.
I’m sorry to hear you’re unhappy with the increase in your premium. While points may be removed from your licence after 3 years, most insurers require details of any claims or driving convictions from the past 5 years when calculating a quote, which can still impact the price.
We understand this can be frustrating and appreciate you sharing your experience.
We will be in touch to discuss this further.
Vicky
Resposta da Zenith Insurance
Hi Paul,
Thank you for taking the time to review your recent experience with us!
Vicky
Great quotes
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
5 de abril de 2026
Resposta da Zenith Insurance
Hi D W,
It's fantastic to hear you were happy with our service and would highly recommend us to others!
Kirsty
Resposta da Zenith Insurance
Hi James,
Thank you for your feedback!
We’re really pleased to hear you found everything straightforward – that’s exactly the experience we aim to deliver.
We appreciate you choosing Zenith Insurance, and if you ever need any help, we’re always here for you!
Thanks Laura
So far pretty easy access online no…
So far pretty easy access online no issue what good quote
6 de abril de 2026
Resposta da Zenith Insurance
Hi Arslan,
Thank you for your great 5 star feedback!
We're really pleased to hear you found everything easy to access online and that you were happy with your quote – that’s exactly the experience we aim to provide
Thanks again for choosing Zenith Insurance!
Laura
Resposta da Zenith Insurance
Hi Pete,
It's fantastic to hear you found it very quick and easy sorting out insurance with ourselves!
Kirsty
I think it's the best company to work…
I think it's the best company to work with, so I chose Zenith
12 de abril de 2026
Resposta da Zenith Insurance
Hi I C,
Thanks for your 5 star review and feedback!
Kirsty
great service
10 de abril de 2026
Resposta da Zenith Insurance
Hi Simon,
Thank you for taking the time to leave us your five-star review!
Vicky
Awful customer service
Awful customer service, awful company in general. They will miss sell policies and not be very helpful when questioned. I thought i had breakdown cover then when needed it was only road side assistance. This was not explained when i took out the policy. I will not use this company again and i reccomend other avoid as well
9 de abril de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hello Martyn,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback!
This certainly isn’t the level of service we aim to provide, and we’re sorry if there was any confusion around your cover—especially when it came to the difference between roadside assistance and full breakdown cover. We understand how frustrating that must have been when you needed support.
We take concerns about policy clarity very seriously, and your comments will be shared with our team to help us improve how we explain cover options during the purchase process.
We’d really like the chance to look into this for you and see if we can help in any way. Please email your policy details over to us at social@zenithinsurance-bisl.co.uk to allow us to get in touch with you.
Many Thanks
Laura
Resposta da Zenith Insurance
Hi John,
Thank you for your fantastic feedback!
We’re delighted to hear that you found the process quick and our cover to be the best value. Providing a smooth experience and great prices is exactly what we aim for, so it’s wonderful to know we delivered for you.
Welcome to Zenith Insurance!
Thanks Laura
Excellent service
9 de abril de 2026
Resposta da Zenith Insurance
Hey,
Thank you for taking the time to leave your five-star review!
Vicky
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