Instructions for no claims discount proof unclear. This is a second vehicle for me and I wanted to keep my no claims discount (NCD) on my other vehicle. I therefore stated that I had 0 no claims di... Ver mais
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Leia as opiniões dos outros
Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the ph... Ver mais
A empresa respondeu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Ver mais
A empresa respondeu
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Informações de contacto
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Reino Unido
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bom
9 mil opiniões
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Very good insurance company
Very good insurance company, I'm very happy with the service provider
22 de março de 2026
Resposta da Zenith Insurance
Hi,
Thank you for taking the time to leave us your five star review!
Vicky
Very reasonable price and exceptional…
Very reasonable price and exceptional customer service, thank you
14 de março de 2026
Resposta da Zenith Insurance
Hey James,
Thank you leaving your five-star review about your customer service experience with us.
Vicky
Resposta da Zenith Insurance
Hi Abdul,
Thank you for taking the time to leave your five-star review!
Vicky
Resposta da Zenith Insurance
Hi Robert,
Thank you for your five-star review!
Vicky
Easy to apply easy to understand…
Easy to apply easy to understand questions been kept well informed about policy and any add on’s I chose very pleased with service
10 de março de 2026
Resposta da Zenith Insurance
Hi Mark,
Thank you for your 5 star review and feedback. It's great to hear you're happy with our service.
Leanne
Very good the insurance is the perfect…
Very good the insurance is the perfect isurance in my live thanks and the cheapest one !
20 de março de 2026
Resposta da Zenith Insurance
Hi Dobrin,
Thank you for your 5 star review and feedback. it's great to hear you're happy with your policy and our prices.
Leanne
Easy to set up and lots of good…
Easy to set up and lots of good benefits for good prices.
17 de março de 2026
Resposta da Zenith Insurance
Hey Raigan,
Thank you for your kind review!
We’re delighted to hear that you found the process easy to set up and that you’re enjoying the benefits at a great price — that’s exactly what we strive to deliver.
It’s wonderful to have you with Zenith Insurance, and we’re here whenever you need us.
Thanks again for your support!
Laura
After multiple phone calls
After multiple phone calls, emails not replied to/“received” and only having 4 days to prove NCB from my other insurance company before they cancelled or increased my policy price, I finally got it sorted on the last day.
The ladies i dealt with over the phone couldn’t have been more helpful in fairness to them, putting me on hold to speak to another team to see if they had received the proof of no claims bonus,
At first I was sending the wrong document although it matched the requirements from them, but there was no email reply to state why or help me know exactly what was needed. It came down to the last day to prove so after another 4 phone calls, and multiple failed attempts to receive PDF files from me, the lady over the phone finally came back from the other team to say the proof had been successful, strangely enough I had just told the lady I wanted to cancel the policy myself and get a full refund and shop elsewhere…
17 de março de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi Ryan,
Thank you for your feedback, and we’re sorry for the frustration caused during this process.
We understand how stressful it must have been with the tight deadline and lack of clear communication regarding the documents required. This is not the level of service we aim to provide, and we apologise for the confusion and delays in confirming your proof of No Claims Bonus.
That said, we’re pleased to hear that our team were helpful over the phone and that your proof was successfully validated in the end.
Your comments regarding communication and document guidance have been noted, as this is something we are always looking to improve.
If you do require anything further, you can reach us at social@zenithinsurance-bisl.co.uk.
Vicky
Resposta da Zenith Insurance
Hi Margaret,
Thank you for your review!
Vicky
No idea how the price changes
Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the phone… far too long, once was 30 minutes waiting! Simply too long.
6 de março de 2026
Resposta da Zenith Insurance
Hi Simon,
I'm sorry to hear about the issues you had with the online quote and getting through to our customer services team. We will be in touch to see how we can assist you further.
Kirsty
Great price!
Great price!! Best deal available on the market and gave me satisfaction to save a fortune from existing company!
7 de março de 2026
Resposta da Zenith Insurance
Hey Peter,
Thank you for taking the time to leave your fab review!
Vicky
Resposta da Zenith Insurance
Hi Leigh,
It's fantastic to hear you found it easy insuring with ourselves!
Kirsty
The worst company I have ever used.
The worst company I have ever used.
Charged cancellation fee when they couldn’t give me a quote on my new car.
Absolute shambles. Do not use!!!
16 de março de 2026
Resposta da Zenith Insurance
Hi,
Thank you for taking the time to leave your feedback.
I’m sorry to hear that you’re unhappy with your recent experience. I understand how frustrating it must have been when you were unable to obtain a quote for your new vehicle and then needed to cancel the policy.
In some circumstances we may be unable to provide a quote for certain vehicles due to our underwriting criteria. When this happens and the policy is cancelled, the cancellation fee outlined in the policy terms and conditions can still apply, as the policy had already been set up.
I appreciate that this situation has been disappointing, and I’m sorry for the frustration it has caused. Your feedback is important and has been noted, and we will be in touch to discuss this further.
Vicky
Very Easy to use
2 de março de 2026
Resposta da Zenith Insurance
Hi,
Thank you for your review and feedback. It's great to hear you found us easy to use.
Leanne
5 star thank you very helpful
13 de março de 2026
Resposta da Zenith Insurance
Hi,
Thank you for your 5 star review and feedback.
Leanne
Very good Service
12 de março de 2026
Resposta da Zenith Insurance
Hey,
Thank you for your five-star review!
Vicky
So rude the customer service needs…
So rude the customer service needs training on customer service
12 de março de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi Tereza,
We’re sorry to hear that you felt our customer service was rude. This is not the level of service we aim to provide.
Your feedback is important to us and will be shared with the relevant team so we can review the interaction and improve our service. If you’d like us to look into this further, please contact us directly with your name, postcode, and policy number at social@zenithinsurance-bisl.co.uk.
Vicky
Awful
Awful! We were told our car had been stolen and then were informed by Heathrow parking that it had been located- Zenith have lied and now said there is an outstanding claim on our policy when I had updated them and their staff did not update the system- steer clear of this company!
12 de março de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi Krishna,
We're sorry to hear about the issues you are having regarding the claims team. Please can you email your policy number to social@zenithinsurance-bisl.co.uk so we can ensure your concerns are passed to the correct department.
Kirsty
Resposta da Zenith Insurance
Hi Deborah,
I'm pleased to hear you were satisfied with the online service!
Kirsty
Garbage
Garbage.
Had 4 quotes today and not one person could complete it. Each time passed me from pillar to post.
I found it very hard to understand the staff. They also could not understand me even though I have lived in England all my life.
Avoid this company, spent 2 hours at least today. Waste of time
10 de março de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi Ant,
We're sorry to hear about the issues you had with our customer services team regarding obtaining a quote. If you still require assistance, please email your policy details over to social@zenithinsurance-bisl.co.uk and we can be in touch.
Kirsty
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