Very poor service overall. It has now been 11 days since my washing machine broke down, and I am still waiting for a replacement.

If you are currently a Domestic & General customer and are considering switching—especially if you are used to their level of service—this company may not meet your expectations. To arrange an engineer visit, I had to go through three separate processes, whereas with Domestic & General, a single phone call typically results in an appointment being booked immediately.

We own Neff and Miele appliances, and Domestic & General has always sent manufacturer-approved engineers who are highly knowledgeable. In this case, although the attending engineer was polite, friendly, and did his best, the overall process to get to that point was extremely difficult. It took four to five phone calls just to secure an appointment.

It is also important to note that this is not an insurance company like Domestic & General and is not regulated in the same way; decisions appear to be made at their discretion. Customer service has been particularly frustrating—on several occasions I waited up to 45 minutes on hold, only for the call to be disconnected, forcing me to start the process again. Communication is poor, and some departments are only contactable via email, with no option to speak to a representative directly.

Additionally, replacements are not provided on a like-for-like basis. My Neff washing machine, which originally cost approximately £850, was replaced with an offer for a Logic machine worth around £270. I was given the option to pay an additional £430 to receive a Neff replacement, which I agreed to and paid yesterday. However, I am still waiting for confirmation of a delivery date.

In summary, you get what you pay for. If you are accustomed to the efficiency and responsiveness of larger providers like Domestic & General and expect prompt service, this company may not be suitable. This has been my first experience with them, and unfortunately, it has been disappointing. I would strongly recommend reading the terms and conditions carefully to ensure their offering aligns with your expectations and needs

We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyone is lovely and professional.
Most recent problem was a smelly washing machine. Diagnosed as a faulty temperature reading device. Replaced. Warned that it might fail again in which case they will just replace the washing machine. Nice and easy! Thank you.

Good customer service and the service they provide was fantastic

B was a very cheerful assistant who was very thourough and informative.

Bee was very friendly returned my call today and in full professionalism listened to my report of default fridge. After giving her all details she is going to froward my claim to the repair team. I am looking forward to an engineer to contact with a visit date to find out what is wrong with the mimi fridge. I have a good experience with Zest care team, they are reliable and friendly.

Good reliable customer service good attention and support.

He rang before turning up and had good appearance and spoke very well and understood everything he said very well and was fast and efficient.

Ran in with issue regarding renewal.

Had a phone call back as promised and Jay was excellent at resolving the issue.

Very nice and professional engineer,very professional.

If all goes according to plan 5 stars, less if it doesn't. Either way, Chi Chi was very helpful, a pleasure to talk to.
In all my experiences of dealing with Zest I have never had a problem. I know that when they say something will be done it will be.
I would, and still do recommend them to everyone

Patrick was friendly, chatty but professional. He was polite and quick at his job.

Bee was really helpful and arranged an engineer to come to my home to repair my dryer. I appreciated her happy demeanour.

Zest sent Patrick, an engineer to repair my washing machine. He was friendly and helpful. He found out the problem for the water leaking and replaced 2 parts in the machine. Well done to him. What a great service!

Satisfied client, well done.

Slow to resolve problem with replacement offered. Eventually, though did sort it out. Read small print delivery and removable of new/old appliance is not covered. Price is very good though and half of my issue was Hotpoint not zest

Very happy with the service & found BEE very helpful & understanding

You did very well and will definitely recommend you to families and friends Very quick and prompt

Chi chi was great 👍

I had a great experience speaking with Bee from Zest Plan. She was very friendly and polite on the phone, which made the whole interaction pleasant and easy. She listened carefully to my issue and acted quickly to arrange an engineer visit at the earliest possible time. Her efficiency and professionalism really stood out, and I felt well taken care of throughout the process. Highly appreciated!