Zest Opiniões 3141

TrustScore: 4.5 em 5

4,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I am honest with my reviews and so far I can't complain, I've had 2 call outs one for my tumble dryer which was fixed within days and now I'm writing this reviews halfway through a second call out whi... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I have been with Zest quite a few years now and I trust them. This latest problem was with my washing machine tripping the electric. It was reported on Friday afternoon, but it wasnt handed over... Ver mais

Classificada 5 em 5 estrelas

We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Reparação de eletrodomésticos

Sobre Zest

Escrito pela empresa

Fresh Thinking Appliance Care

We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.

Visit Our Website Book a Repair Protect Your Appliances Contact Us

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I had a very positive experience with…

I had a very positive experience with Zest from start to finish. The application process was simple, and I found the whole system easy to use. What stood out most was how smooth everything was and how clear the information was throughout. It gave me peace of mind knowing everything was handled properly. I would definitely recommend Zest to others.

25 de março de 2026
logótipo da Zest

Resposta da Zest

Hi Mo,

Thank you for taking the time to leave such a great review, this is the kind of feedback we love to hear!

Many thanks,
Charley

Classificada 5 em 5 estrelas

Patrick was polite and friendly

Patrick was polite and friendly. Your service excellent. Thank you for getting my dish washer back again.

24 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Omonuwa,

Thank you for taking the time to leave us a review!

Many thanks
Charley

Classificada 5 em 5 estrelas

Patrick the engineer was excellent

Patrick the engineer was excellent. Job well done.

24 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Janet,

Thank you for taking the time to share your feedback for Patrick, we will be sure to pass on your kind words.

Kind regards,
Charley

Classificada 5 em 5 estrelas

Fantastic

This company I can not recommend enough. My hoover washing machine broke down , I called Zest within 2 days the most helpful man came and mended my machine within minutes .
Highly recommend !!

20 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Lynn,

I’m really glad we were able to get you back up and running so quickly.

Thank you for your review.

Kind regards,
Charley

Classificada 2 em 5 estrelas

Unable to offer the required insurance

Unable to offer the required insurance, but the advertisement was misleading and wasted valuable time.

23 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Saif,

Thanks for your feedback.

I’d like to understand your concerns a little more so I can review this . If you kindly email us at helpdesk@zestplan.com with a bit more detail, we’ll take a look.

Thanks,
Charley

Classificada 5 em 5 estrelas

Engineer Janis ⭐️

Engineer Janis is so helpful and excellent at his job, he is friendly and professional and is a credit to your company. 5 stars.

23 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Karen,

Thank you for taking the time to provide such great feedback for Janis, we will be sure to pass this on.

Kind regards,
Charley

Classificada 5 em 5 estrelas

Easy to talk to

Easy to talk to. Gave us a good deal with explanation.

16 de março de 2026
logótipo da Zest

Resposta da Zest

Hi Mr Gallon,

Thank you for taking the time to leave us a great review.

Kind regards,
Charley

Classificada 5 em 5 estrelas

Bee was friendly

Bee was friendly, efficient and very helpful. Nice to actually speak to a friendly human rather than a machine

23 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Bruce,

Thank you for this lovely feedback.

Kind regards,
Charley

Classificada 5 em 5 estrelas

Zaris is a great engineer he fixed the…

Zaris is a great engineer he fixed the drawers together the new ones all four and packed up the old ones and carried them to the bin shed with my weak hands just has i needed them doing with my back too. It really helped me thanks to a fabulous Engineer xxxxxx.

18 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Carol,

This is amazing to hear! We are always happy to help.

Many thanks
Justin

Classificada 5 em 5 estrelas

Reliable and professional

This is the second time I’ve relied on Zest for support. My dishwasher was playing up. They arranged for an engineer to call at my earliest convenience. The engineer was on time, quickly found and fixed the fault.
I’ve been very impressed with the ease and simplicity it is to report and arrange repairs for faults. Unlike other companies, when you contact them, they have a ring back option to avoid hanging on the phone. In every instance my call was promptly returned. All the staff I have spoken to were polite, knowledgeable, professional and very helpful.
As I said on my previous review by switching to Zest I have reduced my annual appliance cost, with Domestic and General, by half while adding another two appliances to my cover.
I’ve now used Zest twice and on both occasions the appliances were fixed.
Based on my two experiences with Zest I definitely recommend insuring your electrical appliances with this company.

20 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Jim,

We are really grateful for you taking the time to leave us a detailed review on your experience!

Many thanks
Justin

Classificada 5 em 5 estrelas

Fast service

Did zest easy to get hold of and give fast reliable service from my experience.

18 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Tina,

We're delighted that you could easily get hold of us to assist you!

Many thanks
Justin

Classificada 5 em 5 estrelas

What a superstar!

Patrick was so helpful. My machine is integrated and he went above and beyond moving it out, sorting the problem and making sure everything was perfect before he left. Really delighted.

19 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

HI Maureen,

We are so happy to hear this outcome for your appliance!

Many thanks
Justin

Classificada 5 em 5 estrelas

Patrick was really phoned to advise he…

Patrick was really helpful as he phoned to advise he was on his way, giving plenty of notice to put my indoor cats safely away. Explained everything step by step and how things could be resolved. Excellent communication and professional engineer, recommended

19 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Aiishya,

We know how important it is to keep our customers informed, so we are happy to hear this feedback!

Many thanks
Justin

Classificada 5 em 5 estrelas

Amazing service

Just amazing service

18 de março de 2026
logótipo da Zest

Resposta da Zest

Hi Adam,

We are pleased you were happy with the service and for taking the time to leave feedback!

Many thanks
Justin

Classificada 4 em 5 estrelas

Customer service non existent

They agreed to replace washing machine but will not reply to emails. Trying to get a replacement.
Unfortunately it seems they have been calling the wrong phone number. Old phone number

18 de março de 2026
Opinião espontânea
logótipo da Zest

Resposta da Zest

Hi Trevor,

Thank you for your feedback.

I’m sorry to hear you’re having trouble finalising your replacement. I’ve escalated this to the relevant team, and they’ll be in touch as soon as possible to help get this resolved.

If you’d prefer to speak to someone in the meantime, you’re very welcome to call us on 0800 888 6666.

Kind regards,
Charley

Classificada 5 em 5 estrelas

Pretty simple process got oven fixed no…

Pretty simple process got oven fixed no issue and quick, no hidden extras in plan

18 de março de 2026
logótipo da Zest

Resposta da Zest

Hi Kevin,

We're delighted we could get your appliance back up & running in a timely manner.

Many thanks
Justin

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais