Janis the Zest engineer was very polite and friendly, he sauced the problem and repaired my machine and it was up and running.I was impressed by the service received.

I was expecting to be in a queue for ages to report an issue with my appliance but my call was answered quickly and Alex was really helpful and direct.

It's but appointment booked lot later than others company's

Absolutely useless, they are. Been without my washer for 6 weeks. 2 appointments not attended by them. Call to complain about them to be told I can have a new washer. No delivery for over a week. Dude finally comes but to the wrong address. Won't come to the right address as he "has 20 other deliveries". Over a week later, engineer finally comes to fit the damn washer, only to now tell us that work needs doing on our kitchen sink and it can't be fitted. If they had actually attended either of the initial appointments, I could've had that repaired by now and would now have my washer fitted. I'm absolutely livid! Avoid if at all possible!

Update: I have had the sink fixed on 21st Feb. I have made a complaint and am awaiting a call back from the complaints team. Furious that no appointment has been made to finish the install. Also, the engineer did not release the clothes trapped inside the washer when he took it! We've been without the washer for several weeks and Zest is not helping me.

Brilliant service from start to finish best company we have been with for Appliance insurance will never change loyal customer service quick response never had an issue over the years

Bee was very helpful, finally helped to solve our problem after 7 weeks.

Prompt and polite reply to phone call asking for help. Response within two days from engineer who then dealt with the problem within the next 3 working days.

Great service value for money professional staff who are polite courteous and extremely helpful just a fantastic company Alex sorted my problem with efficiency and expertise wonderful helpful lady thankyou

Did a very good job, thankyou

Fantastic and fast service. Washing machine repaired in 2 weeks. Patrick was friendly and professional.

From reporting my fault with customer services to the engineer attending site I was kept informed and all promises of telling me when I would be contacted where kept. Janis the engineer was superb friendly, prompt and knowledgeable. His first repair did not fix the problem however following a slight delay due to having to order a part, the machine was fixed and working as new. Thank you

The booking system is lengthy for an engineer. It seems you have to speak to 3 people before an engineer is booked. The engineer kept in touch beforehand so I could tell him what I thought the problem was and he called me beforehand to tell me when he would be arriving. He fixed the issue and the dishwasher started working and stopped leaking.

Wait time was long but not Lewis’s fault.
Lovely gent , very friendly.

The engineer was very professional and friendly.

Prompt response and when the Repairer concluded my American Fridge could not be fixed, Zest offered two other American Fridge other than the model that I had and because both measurements and dimensions of the offered Fridge were larger than my existing fridge and my cabinet will be too small for either of these Fridge that were offered to fit in. Zest decided to pay half of the cost for the same model of my existing Fridge.

I’ve been with Zest since 2018, and the reason I stay is the consistently brilliant service. Over the years, I’ve always had great relations regarding my replacements; they make it so incredibly easy to have appliances seen, repaired, or replaced without any stress.
My recent experience with Lewis was a perfect example of why this company is so good. He was incredibly friendly—truly a pleasure to speak with—and he was super knowledgeable about the fridge specs and the replacement process. He gave me all the info I needed with such a positive attitude.
It’s refreshing to deal with a pro who is both an expert and genuinely lovely to talk to. Thanks, Lewis, for making my replacement order a breeze.

Ianis, your engineer, did a brilliant job. On top of that. he is polite and very professional. Thank you!

Matthew called today and was very helpful. Sorted this out for me and gave me a 20% discount. Thank you

First time I needed to use the service and happy with the repair