zflowers Opiniões 2778

Resposta da zflowers

7/08/2025

Yes of course you have been a fabulous customer since 2021. We will refund your Delivery Fee. Sometimes remote area has challenges. It was good we could arrange with both the local florist and the Recipient to get your message to them. Regards Peter Hegarty - Owner

Resposta da zflowers

21/07/2025

Dear Laura,

Thank you so much for your kind and generous words. We’re truly grateful you took the time to share your experience, and we’re thrilled to hear that our efforts made a difference.

Delivering to Great Barrier Island certainly came with its challenges, but we were more than happy to go the extra mile to make it happen for you and your client. Knowing how much it meant makes all the effort worthwhile.

Your appreciation and recommendation mean the world to our team. We’re here whenever you need us and look forward to assisting you again in the future.

Warmest regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

21/07/2025

Dear Dipesh,

Thank you so much for your lovely review! We’re delighted to hear that you were happy with the flower quality, delivery timing, and overall experience.

Your kind words truly mean a lot to our team and our local florists. We're so glad we could meet your expectations, and we look forward to serving you again in the future!

Warm regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

16/07/2025

Dear Karen,

Thank you for sharing your feedback, and I sincerely apologize for the inconvenience caused by the missing chocolates in your recent order. We fully understand your frustration, especially when ordering from overseas, and we regret that this situation did not meet your expectations.

We’ve already processed a refund for the chocolates, but we completely understand that this doesn’t make up for the disappointment caused. Please be assured that we are investigating the issue to ensure this doesn’t happen again in the future.

We truly value your business and want to restore your confidence in our service. If there is anything else we can do to assist you further, or if you have any additional concerns, please don’t hesitate to reach out.

Thank you again for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

Best regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

14/07/2025

Dear Paul,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the delayed delivery of your order.

We understand how important it was for the flowers and chocolates to arrive on your wife’s birthday, and we truly regret that the delivery did not happen as expected. This is not the level of service we aim to provide.

The order was placed close to the requested delivery date, and while we did our best to coordinate with the local florist, it’s clear that the arrangements made did not meet your expectations—or our standards. We are currently reviewing the details of this order with our team and delivery partner to understand where the process failed and how we can prevent similar issues moving forward.

We appreciate your patience and understanding, and we’re truly sorry for the disappointment caused on such an important occasion.

Kind regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

16/07/2025

Dear Rob,

Thank you so much for your kind words! We are thrilled to hear that you were happy with the flowers. It’s always a pleasure to know our products are bringing joy to our customers.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon!

Best regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

8/07/2025

Dear Roger,

Thank you so much for your kind words! We're thrilled to hear your sister loved the flowers. We truly appreciate your support and hope to serve you again soon!

Best Regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

7/07/2025

Dear Michael,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your wife's birthday gift was delivered later than expected and that it nearly missed the celebration.

We understand how important timing is, especially for special occasions, and we sincerely apologize for any disappointment this may have caused. While we always aim to ensure timely deliveries, there are times when factors such as florist availability, order volume, or local logistics can affect the delivery window.

Please know that your experience has been noted, and we’re working on improving our processes to provide more accurate delivery timing and better communication moving forward.

We truly appreciate your support and hope we can serve you better in the future. If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly.

Warm regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

19/06/2025

Hi Mark,

Thank you for your feedback, and we sincerely apologize for the delay in your delivery. We understand how important timely delivery is, and we're sorry for any inconvenience this may have caused.

We’re currently working closely with our delivery partners to improve scheduling and avoid issues like this in the future. Your satisfaction is very important to us, and we truly appreciate your understanding.

If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly.

Warm regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

11/06/2025

Hi Debra,

Thank you so much for your kind words! We're thrilled to hear that your recipient was happy with the flowers and chocolates. It means a lot to us to know we could help make the occasion special.

Best regards,
Aix
Customer Service - zFLowers

Resposta da zflowers

11/06/2025

Hi Kassem,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and truly regret that the order did not meet your expectations. Your concerns are important to us, and we sincerely apologize for the missing teddy bear and any confusion regarding the value and contents of the delivery.

We would appreciate the opportunity to look into this further and make things right. Please feel free to contact our customer service team at [insert contact details] with your order number, and we’ll be more than happy to assist you.

Your satisfaction is very important to us, and we’re committed to improving wherever possible.

Best Regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

11/06/2025

Hi Chris,

Thank you for your continued support and kind feedback! We're delighted to hear you’ve been pleased with the swift delivery and quality of our flowers. We truly appreciate your loyalty and look forward to serving you again.

Warm regards,
Aix
Customer Service - zFLowers

Resposta da zflowers

11/06/2025

Hi Lucy,

Thank you so much for your loyalty and kind words. We're truly honored to have had your trust for nearly 15 years. It means a great deal to us to know that we can help you stay connected with your loved ones, no matter the distance. We look forward to continuing to serve you with fresh and beautiful arrangements for many years to come.

Best Regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

12/05/2025

Dear Customer, if you could provide us of your order number 1) I would know who I am talking to and 2) I could respond by helping you sort out your issue.

Regards
Peter Hegarty
Owner-zFlowers

Resposta da zflowers

Actualizada a 12/05/2025

UPDATE:

My name is Ryan and I’m the Country Manager here at zFlowers. I’m truly sorry for the frustration this caused, especially given your loyalty over the years. We understand how important timely delivery and clear communication are—particularly on meaningful occasions like this—and we clearly fell short.

To show our appreciation for your past support, we’ll be sending you a discount coupon for a future order. We’d love the chance to earn back your trust and hopefully your business as well.

Ryan- Country Manager
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We're very sorry to hear about your experience and sincerely apologize for the missed delivery and repeated follow-ups despite your confirmed order. This isn’t the level of service we strive to provide, especially on such a meaningful occasion. We've forwarded your order details to our Escalations Team, who will thoroughly review the matter and work to resolve it as quickly as possible. Thank you for bringing this to our attention—we truly value your feedback and hope to earn back your trust.

Resposta da zflowers

11/05/2025

Thank you so much for your continued support and for the great 5-star review! We're glad to hear you've had a smooth experience ordering from us over the years. We truly appreciate your feedback about expanding our options—it's something we're actively working on as we grow. Stay tuned for more exciting updates ahead!

Resposta da zflowers

5/05/2025

Hi Rachel,

Thank you for your kind feedback! We're thrilled to hear the reminder and handwritten birthday message made a positive impact. We look forward to serving you again!

Best regards,
Aix
Customer Service - zFlowers

Resposta da zflowers

5/05/2025

Hi Lorna,

Thank you for your feedback—we truly appreciate you taking the time to share your experience.

We're glad to hear that the flowers arrived on time and in good condition. At the same time, we're sorry to learn that you felt the pricing did not meet your expectations. We strive to offer quality products and reliable service, and your comments help us reflect on how we can continue to improve.

If there's anything more you'd like to share about your experience, please don’t hesitate to reach out. We value all our customers and would welcome the opportunity to serve you again in the future.

Warm regards,
Aix
Customer Service - zFLowers

Resposta da zflowers

16/04/2025

Hi Raki,

Thanks so much for your feedback! We're happy to hear the flowers were well received and that you found them to be good value. We appreciate you noting the timing — while we always aim for early deliveries, we're glad it arrived before your preferred time. Looking forward to serving you again soon!

Best regards,
Aix
Customer Service - zFLowers

Resposta da zflowers

16/04/2025

Hi Felicien,

Thank you so much for your kind words! We’re thrilled to hear everything went smoothly and that you had another great experience with us. We truly appreciate your continued support and look forward to the next one!

Warm wishes,
Aix
Customer Service - zFLowers