The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Ver mais
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I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Ver mais
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Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
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Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Informações de contacto
3,7
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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Resposta da zflowers
Hi Michael,
We're so glad to hear your wife was happy and that the delivery was prompt! Thank you for your kind words — it means a lot to us. We hope to serve you again soon!
Best regards,
Aix
Customer Service - zFlowers
This service is a sham
This service is a sham! They take payment for an order with no real understanding if they can fulfil it or not.
In addition to this, when they cannot honour your order to deliver on your requested date, there is no communication of this.
Just unacceptably bad service.
Follow up note after the company responded to this review:
It’s all very well the company saying they will work towards fixing things but my full refund has still NOT been repaid even after the confirmed 5-7 day waiting period.
If you really want to make things right, pay the refund immediately! I am still waiting for my money back!!!!
28 de março de 2025
Resposta da zflowers
Greg, we took your order in good faith seeing we had previously delivered to the same address in 2022. Unfortunately, the partner florist we used is no longer. We contacted 5 other florists in the area up to 50kms but unfortunately, they declined to deliver because of the distance. We continue working on finding a solution, that's our job. So please challenge us again.
However, I am happy to inform you, that a full refund was "finally" processed on 21APR/2025. I agree this took way too long and appologise that it required my intervention to follow up. I have further trained the staff on being more responsive.
Please check with your bank and let us know if there is a problem.
Regards
Peter Hegarty
Owner-zFlowers.com
-----------------------
Hi Greg,
We're really sorry to hear about your experience and completely understand your frustration. It’s always our goal to deliver on time and communicate clearly, and we regret that this didn’t happen in your case.
We’ve taken your feedback seriously and are actively working to improve how we handle availability and communication so situations like this are avoided in the future.
Thank you again for bringing this to our attention — we truly appreciate it and hope to have the chance to provide a better experience next time.
Warm regards,
Aix
Customer Service - zFLowers
I was given timely reminders of the…
I was given timely reminders of the upcoming anniversary, flowers were delivered punctually and the recipient was very happy.
30 de março de 2025
Resposta da zflowers
Hi Andreas,
Thank you so much for sharing your experience! We’re thrilled to hear that the anniversary reminders were helpful and that the flowers arrived on time. It's great to know the recipient was happy! We truly appreciate your feedback and look forward to being part of more special moments for you in the future.
Warm regards,
Aix
Customer Service - zFLowers
Order only placed the night before for…
Order only placed the night before for my sister in Australia next day she did a wotsap
and i saw the lovley flowers she received
27 de março de 2025
Resposta da zflowers
Hi Sheila,
Thank you for your wonderful feedback! We’re so glad to hear that your sister loved the flowers, especially with such a quick turnaround. It’s always great to know that our service helped make her day special! We appreciate your trust in us and look forward to helping you with future orders.
Best regards,
Aix
Customer Service - zFLowers
You didnt deliver the flowers
You didnt deliver the flowers, so I expect the order to be refunded. Not only did you not deliver, but your florist is also lying about what they do and dont do to both you and me.
28 de março de 2025
Resposta da zflowers
Hi John,
Thank you for your feedback, and we're truly sorry for the frustration you experienced. We understand how disappointing it is when expectations aren’t met, especially for something as meaningful as a flower delivery.
While we’ve already processed your refund, please know that we’ve also addressed this situation with our florist partner to ensure clearer communication moving forward. We value your trust and hope we’ll have the opportunity to serve you better in the future.
Warm regards,
Aix
Customer Service-zFlowers
The flowers & Gift
The flowers, the gift, and the greetings were delivered on time.
Thanks
25 de março de 2025
Resposta da zflowers
Thank you so much for your kind words! We're thrilled to hear that everything was delivered on time and met your expectations. Your satisfaction means the world to us! We look forward to serving you again soon.
Best regards,
Luke
Customer Service - zFlowers
Very professional i highly reccomend…
Very professional i highly reccomend from service to price with makeing sure my order was correct with my choice to shipping address making sure i was correct ..thank you very much happy to shop with when i need send flowers again thank you very muc
12 de março de 2025
Resposta da zflowers
Hi Jarad,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you were satisfied with our service, pricing, and attention to detail.
We look forward to helping you again whenever you need to send flowers. Thanks again!
Best regards,
Luke
Customer service - zFlowers
Flowers were on time and they were…
Flowers were on time and they were beautiful
Thank you I will continue to use your service and definitely recommend it to all my friends
Outstanding.
6 de março de 2025
Resposta da zflowers
Hi Kaye,
Thank you so much for your kind words! We're thrilled to hear that the flowers arrived on time and met your expectations. We truly appreciate your support!
We look forward to serving you again in the future. Thank you for choosing us!
Best regards,
Luke
Customer Service-zFlowers
They delivered on time and what I asked…
They delivered on time and what I asked for
4 de março de 2025
Resposta da zflowers
Hello Brian,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that your order was delivered on time and met your expectations. We look forward to serving you again in the future.
Best regards,
Luke
Customer Service-zFlowers
standard of flowers not what they have…
standard of flowers not what they have previously beeb
4 de março de 2025
Resposta da zflowers
Hi Matt,
Thank you for sharing your feedback. We sincerely apologize that the flowers didn’t meet the standard you’ve come to expect from us. We strive to provide high-quality products, and we're disappointed to hear that we fell short this time.
We’d love the opportunity to make this right for you.
Thank you for your understanding.
Best regards,
Luke
Customer Service-zFlowers
Thank you for sending the most…
Thank you for sending the most beautiful flowers to our family abroad who we miss always
31 de outubro de 2024
Resposta da zflowers
Hi Ashmita,
Thank you so much for your kind words! We’re thrilled to hear that the flowers brought joy to your family abroad. It's truly heartwarming to know we could be a part of such a meaningful gesture.
We appreciate your support and look forward to serving you again in the future.
Best regards,
Luke
Customer Service-zFlowers
Someone messaged me saying that the…
Someone messaged me saying that the vehicle had broken down and the flowers were damaged but when the flowers were delivered, the rider said that they ended the delivery at 1am. Also the delivery took a long time to get delivered, around 5pm. The card was also damaged
15 de fevereiro de 2025
Resposta da zflowers
Hi Sershim,
We sincerely apologize for the issues with your delivery. We understand your frustration, especially with the delays and the condition of the flowers and card upon arrival. We also regret that the card was damaged and that the flowers were not in the condition we strive to provide.
Once again, we apologize for the inconvenience caused, and we truly appreciate your patience as we work to improve.
Best regards,
Luke
Customer Service-zFlowers
Resposta da zflowers
Hi Satoshi,
Thank you for your feedback, and we sincerely apologize for the delay in delivering your Valentine's gift. We completely understand your disappointment, especially given the special occasion. Unfortunately, due to unforeseen circumstances, there was a delay in delivery that we should have communicated to you promptly. We deeply regret that we didn’t keep you informed, and we are taking steps to improve our communication in situations like this moving forward.
Once again, we apologize for the inconvenience, and we truly appreciate your understanding.
Best regards,
Luke
Customer Service-zFlowers
Resposta da zflowers
Dear Jeff,
Thank you so much for your kind words, we’re so happy to hear that we were able to resolve the issue quickly and that you’re satisfied with our service. Thanks again for your feedback.
Sincerely,
Jerald
Customer Service
its satisfying service
4 de fevereiro de 2025
Resposta da zflowers
Dear Josephine,
Thank you so much! We're thrilled to hear that you had a satisfying experience and that you're satisfied with our service.
Thank you again for your kind words.
Sincerely,
Luke
Customer Service
I made a mystake on the adresse so the…
I made a mystake on the adresse so the flower didnt went to the right person.
But they fixed the problem vert fast and sent another bouquet to the right one.
Thanks you vert much for tour service
29 de janeiro de 2025
Resposta da zflowers
Dear Delacrose,
Thank you so much for your kind words, we’re so happy to hear that we were able to resolve the issue quickly and that you’re satisfied with our service. Thanks again for your feedback.
Sincerely,
Luke
Customer Service
Resposta da zflowers
Dear Glenn,
Thank you for your 5-star review of zflowers.com. We're thrilled to hear that you were happy that your first order placed with us and you found our service met your expectation.
Thank you again for your kind words.
Sincerely,
Peter Hegarty-Owner
It was easy to find
It was easy to find flowers that were in my budget.They arrived on time
14 de janeiro de 2025
Resposta da zflowers
Dear Angie,
Thank you so much for your 5-star review! You are a most valued customer who placing multiple orders in many different countries. Thanks again for your feedback. We appreciate your business!
Sincerely,
Emman
Resposta da zflowers
Hii Robert,
Thank you for the 5-star review! We're thrilled to hear that you had a great experience with our service.
We appreciate your feedback and look forward to serving you again in the future.
Peter Hegarty
Owner-zFlowers
Flowers were delivered on time
Flowers were delivered on time, and recipient was delighted with them.
13 de janeiro de 2025
Resposta da zflowers
Hi Margaret
Thank you all for your 5-star review!
It's great to know that the flowers were delivered as expected and brought joy to the recipient.
We truly value your feedback.
Regards
Peter Hegarty-Owner
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