ziipbeauty.com Opiniões 

932
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I love my halo ZIIP! I use it at least 5 nights a week for optimal results. When my jowels and neck get loose it tightens them almost immediately. I love the nano current treatment for my skin and a... Ver mais

Classificada 5 em 5 estrelas

I bought my first Ziip years ago off Ebay from a lady who didn't used it since I was skeptical at first and I just bought my second one from the directly from the company my new Ziip Halo which is... Ver mais

Classificada 3 em 5 estrelas

the ZIIP Halo device may be a wonderful product that improves the look and health of the skin only while it is being used (in my opinion and observation of more than a year of use) (mature skin),... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I don't know if this device actually does anything but it is relaxing to spend 5 or 10 minutes every evening massaging my face. I have seen a difference using it for lymphatic drainage- if I miss an... Ver mais


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

932 opiniões

5 estrelas
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1 estrela

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4,0

Todas as opiniões

(932)

547 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Peau rouge qui chauffe après séance

A l'attention de Leah de Ziipbeauty.
Vous dites m'avoir contacté pour avoir mes coordonnées afin d'en savoir plus sur mon retour d'expérience mais je n'ai reçu aucune demande de votre part.

********
J'ai mon ziip halo depuis 15 jours et aujourd'hui c'est la 3eme fois que je l'utilise. Le 1er jour tout s'est bien passé mais à la 2 ème utilisation à la fin de la séance j'avais le visage tout rouge avec une sensation de chaleur intense. J'ai laissé passer 1 semaine. Là je viens de terminer ma 3ème séance et idem je suis toute rouge et mon visage chauffe. Je me pose la question d'arrêter, je ne voudrais pas brûler ma peau.

30 de setembro de 2026
Opinião espontânea
logótipo da ziipbeauty.com

Resposta da ziipbeauty.com

Salut Vanessa, 

Merci d'avoir pris le temps de laisser un avis et je suis vraiment désolée d'apprendre cela. 

Afin que nous puissions vous aider davantage à ce sujet, nous vous avons envoyé une demande pour obtenir quelques informations supplémentaires afin que nous puissions vous contacter en privé. 

J'attends votre retour avec impatience afin que nous puissions résoudre ce problème. 

Cordialement
Leah 
Équipe du service client

Classificada 5 em 5 estrelas

This product does what it says.

This product does what it says.

My skin was very crepey with texture issues.

The whole 64 year old post menopausal thing.

I am not the go the spa on a regular basis person but wanted more confidence about my skin and face especially.

I knew I needed an at home treatment that got natural results.

Within two days I have noticed significant, to me texture changes and my eyelids are even slight lifted.

The App with the founder of the company/device creator makes all of the difference!!!

I will always ZIIP.

Also, the Golden gel is fantastic for my older skin!!!

30 de setembro de 2026
Classificada 5 em 5 estrelas

Well I accidentally dropped my first…

Well I accidentally dropped my first beloved Halo with gel-coated hands but didn’t want to wait for fixing issues and mail etc so bought new one out of love for device! I had to repurchase the basic electric gel due to pricey gold gel but I still love just wish other gels were more affordable!

22 de setembro de 2026
Classificada 1 em 5 estrelas

Appalling customer service

FedEx delivered my package to the completely wrong house. I immediately notified customer service.I was promised an update after they contacted the courier, but the deadline came and went with absolute silence.
They have my money, I have no product, and their support team is completely useless. I am incredibly unimpressed and WOULD NOT recommend buying from them.

My contract is with you, not the courier you hired, and you remain fully liable for their delivery failures. A courier scan or doorstep photo does not constitute legal proof of delivery to me.
I require you to resolve this immediately. Please confirm within 48 hours whether you will issue a full refund.

If you fail to resolve this matter or attempt to redirect me to the courier, I will escalate this dispute through my payment provider via a chargeback/Section 75 claim and report this breach to Trading Standards.

25 de setembro de 2026
Opinião espontânea
logótipo da ziipbeauty.com

Resposta da ziipbeauty.com

Hello Sally,
Thank you for taking the time to share your feedback on Trustpilot.
I’m very sorry to hear that your order hasn’t arrived yet, I completely understand how frustrating this must be. Please rest assured that I’m looking
into this as a priority and will contact you via email shortly to get this resolved as quickly as possible.
Kind regards,
Ayesha
Customer Care Team

Classificada 1 em 5 estrelas

Item not delivered and still waiting for a response

Order number ZUK-35383 clearly delivered to the wrong address by Fed Ex. Highlighted immediately to ZIIP (photograph of property delivered to which clearly differed to the photograph of my property); ZIPP advised would contact Fed Ex and would hear back from them no later than 4pm, 28 September. Still waiting for a response.
ZIIP have made me feel that I am being dishonest although evidence of non delivery has been provided. With such an expensive item (over £400) why do ZIIP not want a signature as proof of delivery? Very unimpressed and WOULD NOT recommend.

21 de setembro de 2026
Opinião espontânea
logótipo da ziipbeauty.com

Resposta da ziipbeauty.com

Hello Leah-Ann,
Thank you for taking the time to share your feedback on Trustpilot.
I’m very sorry to hear that you haven't received your order yet, I completely understand how frustrating this must be. Please rest assured that I’m looking
into this as a priority and will contact you via email shortly to get this resolved as quickly as possible.
Kind regards,
Ayesha
Customer Care Team

Classificada 3 em 5 estrelas

Waste of time and money (sorry)

Guys, I have been repeatedly forcefed ("influenced") this product. I bought it (vinted), but im not overwhelmed. Everyone (ie paid influencers) say its a miraculous face-lift- but I have noticed zero difference. Also I find the gel really messy as it gets all over the device, making it hard to hold. The outside silver coating is peeling off because of the gel (which is crazily expensive). Like most things in life, this isnt a miracle solution to anything. Plus you need to be extremely disciplined to use every day to see any apparent change. If you know you won't do that, then don't buy! The before and after images suggest any tightening is temporary, hence why you must use daily. I dunno. An expensive waste in my opinion.

26 de setembro de 2026
Opinião espontânea
logótipo da ziipbeauty.com

Resposta da ziipbeauty.com

Hello Lynne,
Thank you for taking the time to leave your Trust Pilot review.
I am sorry to hear about your experience; we have requested some further details from you so that we are able to locate your order and contact you personally to find a solution to this issue.
I look forward to being able to help you.
Kind regards,
Your Customer Service Team
Ayesha.

Classificada 2 em 5 estrelas

Problème résolu après un long échange.

Suite à mon commentaire précédent, la société prétend qu'ils me recontacteront pour pouvoir résoudre mon problème. Encore un mensonge. Ils ne m'ont pas recontacté depuis.
J'envoie les 21 mails aux services de défenses des droits du consommateur.
Après 3 mensonges: au lieu du remboursement proposé, ils veulent envoyer un bon cadeau d'un montant inférieur à celui d'achat, (illégal), mais prétendent que c'est écrit dans les termes. Une fois que vous acceptez le remplacement (d'un appareil dans lequel vous n'avez plus confiance) ils sont, soi-disant, en rupture de stock. Hors, quand vous allez sur le site, ils sont toujours en vente. Vous le signalez, tout à coup ils veulent vous envoyer un appareil.
La confiance déjà bien entachée est complètement rompue.
Ensuite, de nouveau un mensonge sur la façon de se dédouaner.
Puis ici sur Truspilot, le commentaire où ils vont analyser le problème est certainement une réponse automatique.
Je n'ai jamais eu affaire à une société aussi malhonnête jusqu' à présent. (Et heureusement)
Si vous voulez jeter votre argent par les fenêtres, libre à vous d'acheter Ziip Halo.
Finalement problème résolu 10/10/26, ne pas perdre espoir ! Et merci quand même à l'équipe.

25 de setembro de 2026
Opinião espontânea
logótipo da ziipbeauty.com

Resposta da ziipbeauty.com

Bonjour Mathilde,

Merci de nous avoir contactés.

Je suis navrée d'apprendre cela. Je constate que nous vous avons contactée le 22/09/2026 ainsi qu'aujourd'hui, le 25/09/2026. Je vous prie de nous excuser si vous ne recevez pas nos e-mails.

Pourriez-vous vérifier toutes vos boîtes de réception, y compris le dossier des courriers indésirables (spam), au cas où nos messages y seraient arrivés par erreur ?

Cordialement,
Mickayla
Service client

Classificada 5 em 5 estrelas

I love my ZIIP Halo

I love my ZIIP Halo. I was initially hesitant about using the app, but now I really enjoy that I can craft my own treatment. In addition, the Customer Service is exemplary!

19 de setembro de 2026
Classificada 5 em 5 estrelas

I love my ZIIP Halo

I love my ZIIP Halo! I have been using it almost daily and love the results in my neck area mainly. People compliment my skin often, as I am approaching 60. I look forward to new "Plans" you guys come up with.

15 de setembro de 2026
Classificada 3 em 5 estrelas

My ziip still functional

My ziip still functional, but I'm still preoccupied by the surface of my ziip continue to deteriorate. At the price we pay for the device, the appearence should not deteriorate in only 8 months

15 de setembro de 2026
logótipo da ziipbeauty.com

Resposta da ziipbeauty.com

Hello Madeleine ,
Thank you for taking the time to leave your Trust Pilot review.
I am sorry to hear about your experience; I will contact you personally and directly to find a solution to this issue.
I look forward to being able to help you.
Kind regards,
Your Customer Service Team
Ayesha.

Classificada 4 em 5 estrelas

I have used this device five times in…

I have used this device five times in the past two weeks and I think it has already made a difference at tightening up the skin on my neck. More time is needed to see how things go. However, in saying this, I have also referred the ZIIP Halo to two of my friends!

4 de setembro de 2026
Classificada 5 em 5 estrelas

When you use it, it works!

I’m using it consistently and really love this device. I love the many different ways I can use it to personalize my routine and seeing good results. Please don’t ever discontinue the basic gel because the others have to many different ingredients that I can’t use.

3 de setembro de 2026
Classificada 1 em 5 estrelas

I started using the ziip just under 2…

I started using the ziip just under 2 weeks ago. I downloaded the app and decided to try out the 30 day plan. I followed the tutorials to a tee but my right eyelid has been involuntary twitching for days now. It began to calm down and not being sure that it was definitely because of the ziip, I decided to just do my jowls and forehead. The twitch came back. Now I’m worried I did something damaging which is not okay given the hefty price tag. I bought the gold gel too. I never indulge like this and I’m deeply regretting it. I’m hoping the my sudden headaches, and I never experience headaches, aren’t due to the ZIIP as well.
I wouldn’t recommend this product to anyone.

9 de setembro de 2026
logótipo da ziipbeauty.com

Resposta da ziipbeauty.com

Hello Amy,
Thank you for taking the time to leave your Trust Pilot review.
I am sorry to hear about your experience; I will contact you personally and directly to find a solution to this issue.
I look forward to being able to help you.
Kind regards,
Your Customer Service Team
Ayesha.

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