ziipbeauty.com Opiniões 

I love the product… after ordering it comes quickly thanks so much

First the product ships to fast and appreciate the email updates on the order. I was pleasently suprised to see the new device now comes with 3 conducting gels to try. And I can't decide which one I like best. They all feel so good. And the port cover is a great addition. I also love the videos and tutorials on the app. They are so easy to follow along.

I'm using my new device 3x's a week and noticing plumper and brighter skin at 42yrs old.

Absolutely obsessed with his product! I’ve had compliments on my face after using it for two weeks I use it regularly… have tried many of the different programs and absolutely love it. So glad I invested in myself. After many of different product researches I have landed on this one and I’m really glad I did.

This is the absolute worst company I have ever order from. I tried to return zip halo, it’s been less then 30 days and not opened. They tell me through a pic Its been opened and refuse to take it back even when its never been opened. Customer service is a joke. Please do not order from them. Find a more reputable company that actually backs up their policy’s.

I think overall it's a good company but the newest product is already messing up again. It lifts at the edges and is coming apart. It looks burnt.

This is my third ZIIP device. The new ZIIP halo 2.0 is incredible and I’m seeing results quicker. I think the changes made with the new device is noticeably better. I loved the two I had before but it just keeps getting batter. I have referred clients to purchase the ZIIP because I am so impressed with the results.

Ho avuto necessità di contattare il servizio clienti e ho avuto risposte precise e puntuali. Ringrazio per il supporto e per aver risolto ogni mio problema . Ottima esperienza

Such a clever invention. Syncing the treatments with your phone so that you can experience all the benefits that this device offers, makes owning this so much easier. I don't even have to think about how to use this, she literally does it for you in the videos she provides. So happy with this purchase. I'm already seeing results after one week of use. Worth the expense for sure!

UPDATE: ZIIP’s "reviews team" reached out following my initial post, but their response only confirmed their lack of appreciation for loyal customers.

They reiterated that they cannot replace the unit and offered only a basic 10% discount code. To put this in perspective: 10% codes are freely available from countless influencers at any time, and ZIIP regularly runs public sales offering 15% to 30%+ off to first-time buyers.

Offering a long-term customer—who regularly buys their expensive gels—less of a discount than a standard seasonal sale after two consecutive hardware failures is completely insincere. The peeling metal remains an active skin irritation hazard when passing electrical current into the face. Asking a customer to effectively repurchase a luxury tool at full price after repeated defects is unacceptable. I will be taking my business to a competing brand.

ORIGINAL REVIEW:
I purchased a ZIIP device and have been a loyal customer, regularly buying their expensive conductive gel products to use with it.

This is actually my second device with hardware defects. My original unit had to be replaced by the company after black dots appeared on the metallic plates. Now, the replacement device they sent me is failing as well—the metallic coating on the treatment plates is actively cracking and flaking off near the rim.

Because this device delivers electrical microcurrent/nanocurrent directly to the face via conductive gel, flaking metal creates a genuine skin irritation and safety risk.

Despite having two separate devices suffer material defects, customer support refused to provide a proper resolution because the replacement device falls outside the original purchase's 2-year warranty window. To make matters worse, after back-and-forth emails, their "goodwill" offer was a basic 10% discount code. When I asked how to use it on the European store, I received a robotic reply that didn't even contain the code!

Don’t really like their gel and their customer service is terrible.. they fail to answer the most simple question.. not helpful enough in finding solutions

I purchased this after using the NuFace for a decent tenure. Hands down, this device is superior. I have noticed my skin clearing up after just a few weeks of consistent use. It is very aesthetically pleasing, easy to use, and has a built in timer that notifies you when it’s time to rotate to the other half of your face. The app is also very user friendly and has built in treatment plans designed to fit your goals. I highly recommend this product!

Great delivery and although I've only had the product a week or so and, therefore, have only used it a few times, I'm seeing results. It's quite promising!

How about have better customer service where you get a 30 day or even a 15 day trial period and 100% satisfaction? I didn’t love mine and because I opened it and tried it within the first week I tried returning it and there is no return for an expensive product! 👎👎👎👎👎

Great product! Fantastic customer service and support! I’m a Ziip user for life!

I purchased the Zip Device (Order # ZUK-28538) three months ago, and it has been faulty from day one. The problems are clear:

· A 40–60 minute video sync lag, making it impossible to follow treatments in real-time.
· The low-battery orange light has never worked—it just turns orange and shuts off instantly without warning.

Customer Service has been incredibly unhelpful. Instead of authorising a replacement, they keep asking me to run endless diagnostic checks. The most frustrating part? They actually requested a video of the fault—but how can I film a failure that happens unpredictably with no alert? It's impossible.

I genuinely love the device's potential, but this support experience has been deeply disappointing. I'm now stuck with a faulty unit and almost £400 out of pocket!

I hope senior management sees this and steps in to authorise a replacement. I have all the email correspondence ready to forward to anyone who actually wants to help

Had my ziip for just over 2 years. Used it 3 times a week religiously. Great little device, however it started to malfunction. Could not run a programme, kept beeping, couldn’t turn it off unless I put it on charge but it then wouldn’t charge. I tried all sorts of things to resolve it and reached out to ZIIP for advice, who took ages to get back to me, and that was after emailing them several times. They offered me trouble shooting advice that was pretty useless. Eventually they said it sounded like a faulty battery and as outside of warranty they offered me 10% off a new device! I can get that of an instragram influencer! I thought that was a very poor response considering it was only just over 2 years old and they are not cheap to replace. I have not re purchased and looked at other devices. Disappointed in ZIIP

UPDATE.
I have sent the requested additional information to you today.

UPDATE 31.7.26
Following my 2 star review I was contacted by current body very quickly. who I purchased my device through, offering me a full replacement if I returned my old device. Why did it take a 2 star review to get this offer when on reaching out to ZIIP at the start I was offered poor trouble shooting advice and then a paltry 10% off a new device?? Current body who I also reached out to in the beginning had not even responded to me. So this offer came far too late. I had disposed of the device. Why would I keep a defective device which I had tried several times to troubleshoot myself. So the offer of a replacement was withdrawn by CB as they could not send me a new device without the old one! So because neither company had done the right thing in the beginning I lost out! To be fair and a credit to CB they did offer me a £50 voucher to be used on any of their products, which I have accepted.
However my 2 star review remains for ZIIP as the whole process was poor and I have not repurchased a new device. I did some research and purchased a different device which I actually like more.

I have had a ziip for several years now and always used the golden gel. The first few years the size of the golden gel was significantly larger and they have reduced the size of it AND raised the price. I don't think it's right when companies do this. We are paying more for less. I like the gel but do not like this business practice.

Amazing Customer Service from ZIIP who even sent me a storage bag much later after I did spend a lot on their device which I am looking forward to using !! Thank you ZIIP 🫶🏼

Personale molto serio e professionale, oltreché disponibile e paziente: sono pienamente soddisfatta! Ho avuto problemi con il mio Ziip e per ben due volte mi è stato sostituito con uno nuovo nel giro di pochi giorni. Grazie!