Zingox Traders Uk Ltd Opiniões 

283
TrustScore: 2 em 5

2,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or p... Ver mais

Classificada 1 em 5 estrelas

I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that a... Ver mais

Classificada 1 em 5 estrelas

I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phon... Ver mais

Classificada 3 em 5 estrelas

Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Mercearia indiana
  2. Supermercado asiático
  3. Mercado de fruta e vegetais
  4. Serviço de entrega de alimentos ao domicílio

Escrito pela empresa

Zingox Foods UK Our business is to supply fresh and sorted fruits and vegetables at very affordable prices to our customers. We get fresh fruits and vegetables as soon as they are picked up from farm or flights and deliver next day. Economical and Eco Friendly: - Based on pre-orders, hence no wastage of food - Cheaper as no shop/rent/staff needed - Vegetables are sorted so no need to spend hours in shops sorting vegetables - Always picked up from fresh box


Informações de contacto

2,2

Mau

TrustScore: 2 em 5

283 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,2

Todas as opiniões

(283)

15 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Order items were modified without even…

Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your own ?
Very disappointed. All the best for your business growth with such issues.
------
Reviewed to 3 stars based on clarification by Zingox that there was error in calculations and offer was clubbed which caused miscommunication - they agreed to refund the difference. Thanks.

17 de março de 2022
logótipo da Zingox Traders Uk Ltd

Resposta da Zingox Traders Uk Ltd

Hi,
We are really sorry to hear about your experience. We sincerely apologies for the inconvenience caused.

Your order was modified to give you free coriander and curry leaves, which was our woman's day special offer. All orders came on woman's day i.e. 8th March received complementary coriander and curry leaves.

This was not charged to your account.
We had already refunded the amount as paid after discount back to your account as soon as order was dispatched. I understand there was confusion caused due to order edit without your knowledge but with all good intention it was completely free and you were not charged for the same. Thanks for understanding.
Zingox Team

Classificada 5 em 5 estrelas

One stop for Vegies & Staples

I have been using Zingox services since pandemic and it has truly proved to be a blessing! They have always provided fresh vegetables and fruits, Indian snacks and pantry staples. Flexibility in terms of delivery. Have made certain items available on request. May be they can look at more competitive pricing for similar products available elsewhere and hope they are able to maintain the quality of the products & services they provide.

16 de fevereiro de 2022
Classificada 5 em 5 estrelas

Excellent communication & prompt…

Excellent communication & prompt delivery. I had few queries about Ambemohor rice, and Zingox was prompt to resolve those. Also they showed good flexibility in terms of my preferred pick-up time. Very customer centric service!!!

16 de fevereiro de 2022
Classificada 3 em 5 estrelas

Damaged and short shelf life

Having had Good Chaps previously, was very pleased to promptly receive my parcel from Zyngox, but I was swiftly very disappointed to discover that every tin was dented, with areas of rust and that the best before end date on all of them is only two months away. For tinned goods, this is a very short amount of time and the damage is rather worrying!

15 de fevereiro de 2022
logótipo da Zingox Traders Uk Ltd

Resposta da Zingox Traders Uk Ltd

Hi Amanda,

Sincere apologies for the inconvenience caused. About damage we will raise it with our courier partner on rough handling as we never dispatch any damaged product from our side. About low expiry and packaging we have raised this concern with the product supplier. To resolve this matter, our customer care team will get in touch with you and resolve the matter.

Also in case of any such issues, you can also get in touch with us with chat support feature on website.

Once again sincere apologies for the inconvenience caused.

Cheers

Classificada 1 em 5 estrelas

I received stale smelly pickle

I received stale smelly pickle, it was close to its expiry date. When I asked the customer service they said it is still within its expiry date, so they can’t do anything about it.

14 de fevereiro de 2022
logótipo da Zingox Traders Uk Ltd

Resposta da Zingox Traders Uk Ltd

Hi Swati,
Sincere apologies for inconvenience caused. However we checked our logs and we could see that you were informed about returning the product to your nearest collection center.
We need to so that we can send it back to our distributor. This process is clearly documented in our refund and return policy.
https://zingoxfoods.co.uk/pages/refund-policy
Once return is approved refund is processed. This is a standard process we follow. However it seems there was some confusion and our team is trying to get in touch with you. Please answer our call so that we can fix this issue.

Thanks

Below was the response from our customer care agent:
"Hi,
Its 2 and half month expiry. We received this stock from UK distributor.
If you are not happy - you can return it to our collection point in Amersham or can hand it back to our driver when you order next time.
Apologies for the inconvenience caused.
Thanks"




Classificada 5 em 5 estrelas

Excellent Service!!!

Zingox was an Excellent discovery by me while I was searching for Kalnirnay (Marathi) calendar on the internet, and I ended up buying many more products such as Bakarwadi, Goda masala, Kolhapuri Missal masala, couple of pickles etc. The quality is good & the service is Superb. I placed my order yesterday night and received it today afternoon, not even 24 hours!!! which is way better than others. With such great service, I am sure, Zingox is only going to grow.

7 de dezembro de 2021
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais