Ordered my size - style didn’t fit at all, so returned it unworn and had half of rental cost (approx £13) deducted for postage / handling. Not sure why this is any different from any other online orde... Ver mais
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Leia as opiniões dos outros
Fantastic experience renting my first Finisterre wetsuit. I tried last summer but was too slow on to nab the stock. I had a panic about 12 degree water temp & I'm so pleased I got a last minute 4mm su... Ver mais
A empresa respondeu
Stress free wedding outfit! And a fraction of the price which I loved. I’m going to so many weddings at the moment I just didn’t want to buy yet another dress but then also overlap in guests meant I... Ver mais
A empresa respondeu
My rental arrived in excellent time, well before my actual rental date and in perfect condition. The return process was super easy and best of all I got to feel like I was wearing a new gorgeous dress... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Reimagining ownership. Zoa partners with leading brands so that shoppers can rent directly from their sites. Rent from brands such as Nobody's Child, Oh Polly and Finisterre. Try before you buy for ££s off the purchase price too.
Informações de contacto
15 The Watermark, NE11 9SY, Gateshead, Reino Unido
- customersupport@zoarental.com
- zoarental.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 45% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fabulous dress and fabulous service
Fabulous dress and fabulous service! Couldn’t be easier to do and great way to have a gorgeous dress for a special occasion. Have already recommended to lots of friends.
Great service
Great service, really useful to be able to trial a product and understand the sizing in water rather than just on dry land. This was invaluable to me then purchasing the correct size. Really helpful customer service and swift delivery.
The best option ever
I really like this option of renting a dress, because sometimes you only need it for a few hours, and it’s such a big help that you can wear it and then send it back. As for the quality of the clothes—always superior, perfect, beautiful. Thank you, Oh Polly!
Really great to be able to try before…
Really great to be able to try before you buy. Unexpectedly easy process to follow! I’ve now bought the wet suit with shorts and looking forward to using.
Amazing so quick and easy !
Amazing so quick and easy !!
Fits perfectly I wore it for my 30th birthday it looked amazing will be ordering again soon.
Many thanks
Great Dress, Easy Service
Dress was lovely, great quality and service was very quick and easy to return. Would definitely rent through this service again.
Good way to try out a wetsuit
Good way to try out a wetsuit. Easy and smooth process. Great customer service when needed.
Second or third time using this…
Second or third time using this service. Very simple. As someone who literally wears dresses once it’s an amazing service and sustainable too! Pricing is great as well
What a game changer
What a game changer. I had 4 weddings all very close together. Whilst I will reuse dresses season to season. I couldn’t when the weddings are days apart. Buying 4 new dresses wasn’t an option financially. Renting via zoa was the perfect solution. I got to wear a stunning Nobody’s Child dress for a fraction of the cost.
The whole process could not have been any easier and any more smooth. I definitely will be using again and again.
Birthday jumpsuit rental
Loved the jumpsuit I rented, was perfect for my 21st birthday! came early, was an easy process to return. the one little thing I could comment on was one of the zips were extremely fiddly and it wouldn’t zip up properly. Apart from that amazing!!
Good experience
Item was delivered on time and returns were very easy!
Highly recommend
I am new to renting clothes, this experience was 10/10! Regular, clear communication, easy returns. Will 100% be using again for special occasions.
Not worth it
Overpriced "service"
I received the item. It was about 2 sizes too small although I had sized up already.
I paid £27 to try on a garment and recieved £13 back after returning it.
When I contacted their customer sevice it was already hinted at in the response that they would not refund me:"I can confirm once you have returned your order unworn with the ribbon attached, we will issue your refund minus the combined delivery and processing fees."
I was not aware before that there would be "processing fees".
It sounded simple and I am happy to pay for a good service, but this is not a good service.
So easy!
This was so easy! The only tricky bit was deciding the size of wetsuit to hire but I sized up and it was perfect. Arrived the day before I had requested it to, return was so easy. Was a bit pricey but the wetsuit was really good quality so I think it was worth it. Would definitely recommend and will use again.
The wet suit rental is a great idea
The wet suit rental is a great idea. Used it for the second year running now. The yulex suits are great and it’s super easy. When choosing a return date it’s worth adding an extra day to make sure the wetsuit is dry though as they take about 2 days to dry properly.
Amazing thank you again honestly
Amazing thank you again honestly
Great experience
So easy to do and a great way to experience the quality of finisterre before you buy.
Fantastic idea to hire something that you may only use once a year.
My girls looked amazing in their wetsuits and said they were way more comfortable than your ‘standard’ wetsuit!
Dress Rental
Renting a dress is the best thing to ever be invented. You spend all that money on a dress to only wear it once so the fact you can pay only a fraction of the price to wear it then send it back is really amazing. The return process is super easy as well, especially with providing the return label! Thank you Oh Polly! I will continue to rent dresses❤️
Excellent experience
A stress free, seamless experience! Definitely will use this service again, faultless!
birthdaaay
My birthday dress was sent earlier than expected and it was in perfect condition, only issue was the postal service used but not zoa’s fault hence the 5 stars!!! definitely recommend
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