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Classificada 3 em 5 estrelas

I ordered shutters and blinds in March, i have had any contact and phoned the office over a week ago and was assured I would be priority and would receive a call back. I have had no contact and have... Ver mais

Classificada 3 em 5 estrelas

Pretty poor service from a company I have used previously with no problems. Ordered blinds on the 16th April and told 3 weeks lead time, no problem. Booked in for fitting on May 23rd only... Ver mais

Classificada 5 em 5 estrelas

Ordered blinds 5 weeks ago and due to be fitted today however last minutes call to advise issue with material Several phone calls later only to be told would be another 2 to three weeks Abso... Ver mais

Classificada 5 em 5 estrelas

Gordon & Kyle fitted our shutters both lovely well mannered guys who did a fantastic job. We're so pleased with our shutters. We have an older property with no two walls or windows running straight b... Ver mais

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4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
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1 estrela

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4,1

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Classificada 4 em 5 estrelas

Jim the fitter very courteous talked me…

Jim the fitter very courteous talked me through everything he was doing I am one satisfied customer
Catherine. Glasgow

3 de março de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Catherine,
Thank you so much for taking the time out to leave a review, we love hearing how satisfied you are with your blinds and the service.
I will be sure to pass on your message to Jim, he will be thrilled with the feedback.

Thanks again for ordering with Zone Blinds

Gemma

Classificada 5 em 5 estrelas

Professional service

My blinds in the living room had a small accident and needed repaired. Zone Blinds were immediately responsive to my e-mail and sent a fitter to have a look. Pat was incredibly professional, serious, competent and very helpful in explaining what the issue was and how I could prevent it to happen again in the future. He even gave me a tip on how to maintain all the other blinds in my flat in pristine state. I was delighted with Pat's advice and with Zone Blind's overall customer service, they are serious, competent and you can definitely tell they care about their customers, as they make you feel like they know what your needs are.

1 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Marco,

Thank you so much for taking the time to send in your message, your feedback is very much appreciated.

We are absolutely delighted to hear that you are so pleased with the overall experience with Zone Blinds, we will certainly be passing on your very kind comments to Pat, he will be over the moon.

Thank you once again for being a very valuable customer of Zone Blinds.

Kind regards

Gemma

Classificada 5 em 5 estrelas

Blinds fitted today

Blinds were fitted today by Dean. He was very friendly, specially explaining my 5 year old kid about the blinds. He explained very well how to use it. Fitted perfectly. Highly recommend him.

Regards,
Mariam Dias

22 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Mariam,

Thank you so much for taking the time to send in your message. We are so happy to hear that you are pleased with your new blinds and also the service provided, we will pass your very kind words onto Dean he will be delighted.

It really makes our day to hear that you will recommend us to others a huge thank you.

Gill

Classificada 5 em 5 estrelas

Faultless

Faultless. Excellent service in store. Excellent sizing, delivery and fitting. Highly recommend.

15 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Laurie,

Thank you so much for taking the time to send in your message.

We are delighted to hear that you are so pleased with your new blinds and also the service we have provided.

It really does make our day to hear that you will recommend us to others, thank you.

Gemma

Classificada 5 em 5 estrelas

Pat fitted our curtains today he was…

Pat fitted our curtains today he was very professional and cleaned up after himself.
I would recommend Zone and Pat

13 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Myra,

Fantastic, thank you so much for taking the time to send in your message.

We are delighted to hear that you are so pleased with your new curtains and also the service we have provided, we will pass your very kind comments Pat, he will be delighted with your feedback.

It really does make our day to hear that you will recommend us to others, thank you.

Gemma

Classificada 5 em 5 estrelas

Lovely blinds

Gordon fitted our blinds today. He is a very nice chap and great fitter. We chose the day and night blinds which are beautiful. Got some helpful advice from Danny when ordering.

9 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Sarah,

Fantastic, we are so pleased to hear that you are happy with your new blinds and also the service Gordon and Danny have provided, we will certainly pass over your very kind words to them.

Thanks again for ordering with zone
Gemma

Classificada 5 em 5 estrelas

Professional blind fitting

Gordon arrived on time to fit our perfect fit roller blinds, wooden venetian blinds and allusion blinds.
Gordon was very friendly and kept me informed with what he was doing.
He tidied up after himself and then showed me how to get the best out of my blinds.
I would recommend Gordon and Zone Blinds to others.

7 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Jackie,

Oh amazing, we are delighted to hear that you are so pleased with your new blinds and also the service that Gordon has provided for you, we will pass your very kind comments on to him, he will be over the moon.

Thank you so much for being a customer of Zone Blinds, if we can be of any help in the future, please just give us a call.

Kindest regards

Gillian

Classificada 5 em 5 estrelas

Blinds

Just had 6 blinds fitted by Gordon. Quick and simple and Gordon was very friendly and helpful. Will definitely use again in the future and recommend to others.

7 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Susan,

Fantastic, we are so pleased to hear that you are happy with your new blinds and also the service Gordon has provided, we will certainly pass over your very kind words to him.

It really does make our day to hear that you would recommend us to others, a huge thank you.

Gillian

Classificada 5 em 5 estrelas

Blinds fitted yesterday

Blinds fitted yesterday, look great and I’m delighted with them. Dean was so pleasant, tidy & efficient, he also took time to explain how they worked & how to look after them.
I will definitely recommend and use Zone Blinds again.
Agnes Morrison

1 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Agnes,

Thanks so much for taking the time to send in your message. We will pass your very kind comments onto Dean, he will be delighted that you have been so pleased with the service he has provided.

Thank you once again for placing your order with Zone Blinds.

Gemma

Classificada 5 em 5 estrelas

Delighted with my curtains and blinds

My curtains were fitted yesterday, by Pat, who did an amazing job. He was professional and tooknthe time to make sure they were hanging perfectly. I also had blinds fitted in December, didn't get the guys names, but they also did an amazing job. I would highly recommend Zone. They have a showroom which is rare in this industry, as I prefer to see what I'm buying in person not in a book.

1 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Linda,

Thanks so much for taking the time to send in your message. We will pass your very kind comments onto Pat, he will be delighted that you have been so pleased with the service he has provided.

Thank you once again for placing your order with Zone Blinds.

Gemma

Classificada 5 em 5 estrelas

Pat, the Fitter

Pat, our fitter, recently fitted the whole house in November. He was very efficient, diligent, respectful (took his shoes off cos new carpets) and helpful. Recently returned to refit bathroom after blind had to be re-sized following window refit. Zone were extremely helpful with the resizing (thanks Liz for your help). Pat arrived again to fit the new blind, and was again very quick, efficient and polite. No hesitations in recommending this company, perfect service from enquiry to completion.

2 de fevereiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Irene,

Thanks so much for taking the time to leave us such a great review!
I will be sure to pass your comments on to Pat and Liz! They will be delighted.
We love hearing from happy customers!
Thanks again for ordering with Zone
Gemma

Classificada 5 em 5 estrelas

Just had new blinds fitted by Dean

Just had new blinds fitted by Dean. They are beautiful. Had excellent service from start to finish. Thank you so much for all your help. Well done.

Howard and Val

31 de janeiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi howard and Val,
Thank you so much for leaving such a great review!
We are so pleased to hear you are happy with the service you have received. We will be sure to pass your comments on to Dean
Thanks again for ordering with Zone
Gemma

Classificada 5 em 5 estrelas

Just had full a house of shutters and…

Just had full a house of shutters and blinds fitted!
Shutters were delayed by 2 weeks but very worth the wait! They look brilliant!
Loads of great advice from the guy out measuring and Gordon the fitter was great. Very tidy, organised and polite.
Along with the shutters at the front of the house we got blinds through the back of the house. Zone has helped add the finishing touch to our new home! We have had so many compliments on how good the blinds and shutters are!
From start to finish, from the girls in the showroom, the staff on the phones, the guys measuring and the fitter, outstanding service from start to finish!
Thanks to everyone at zone!

28 de janeiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi,
Thank you so much for taking the time to send us this message, this is really very much appreciated.

We are delighted to hear that you have been so pleased with your new Shutters and Blinds and also the service that we have provided. We will pass your very kind comments on to Gordon and the full team, this really makes our day so thank you.

Thank you for being a Zone customer and if we can be of any help in the future please do not hesitate to contact us.

Gillian

Classificada 5 em 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. Pat fitted our blinds very quickly and efficiently and we are delighted with result.

27 de janeiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Christine

Thank you so much for such a kind message.
We are delighted you are so happy with the all round experience you have had with our company. I will be sure to pass on your kind words to Pat, he will be so pleased.
If we can help you further in the future, please don't hesitate to contact us.
Thank you so much for placing your order with Zone.

Kind Regards
Christine

Classificada 1 em 5 estrelas

Appalling customer service

Please please do not shop with this company. They are appalling. I ordered bespoke shutters in March 22. They eventually arrived in August 22. They did not fit so some of them were modified and caulked into position one shutter needed to be completely reordered and did not arrive till Dec 22. I complained and two bosses came to my house and apologised then advised me I would receive new faux wood shutters at no extra cost advising they would be fitted by xmas22. I then got a call advised me the faux wood shutters didn’t come in my size of window (I know this is a lie because I have ordered a shutter in faux wood from diy shutter). I was advised they ordered more shutters but they would not be available for 18 weeks. At this point I was so frustrated I asked for the shutters to be removed and my money back. This was another’s fiasco. When the shutters were removed the damage to the surrounds and a shelf was awful. I was told this would be sorted out this has not happened and the company are not answering my calls. They don’t have a VIP customer service this is completely untrue so again please shop somewhere else no other company can be this awful

20 de janeiro de 2023
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Joan,

Firstly I would like to express how disappointed we feel to have let you down with your order and the delay in the delivery of your Shutters.

This is not how we operate as a company and are deeply saddened that that we have not provided the level of service that you most certainly deserve.

Please be assured that you will receive a phone call today to arrange for Zone to come out and assess what work requires to be carried out.

We are sincerely sorry and hope that we can restore your faith in our company.

Kindest regards

Gillian

Classificada 5 em 5 estrelas

Really happy with the quality

Really happy with the quality and service received. All staff were friendly and helpful. Really easy to deal with. Great value for money. Good showroom and staff have a good knowledge of products on offer. Quick turnaround.

21 de dezembro de 2022
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi,

Thank you so much for taking the time to send in your message, it really is very much appreciated.

It really does make our day to hear that you are so pleased with your new blinds and also the service we have provided.

Thank you so much for placing your order with Zone.

Reece

Classificada 5 em 5 estrelas

Zone kept promise of fitting them…

Zone kept promise of fitting them before Christmas. To day we had James come in from zone and fit the the blinds. Excellent and humble man did his job perfectly and show us the mechanics of it. Our house is looking pretty good. Thank you Zone and James. I would this company to others.

21 de dezembro de 2022
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi,

Thank you so much for taking the time to send in your message, it really is very much appreciated.

We will pass your kind comments onto James, he will be delighted.

It really does make our day to hear that you are so pleased with your new blinds and also the service we have provided.

Thank you so much for placing your order with Zone.

Gillian

Classificada 5 em 5 estrelas

Chuffed to bits with my new blinds!

Chuffed to bits with my new blinds! Brian from Sales came out & was great showing me selections & providing advice. Had a cpl of issues, one blind was too large & had to be cut down & the 2nd where one massive blind wasn’t rolling up properly. Customer service was on point & I have to thank fitter Jimmy for coming out refit, adjust & using his initiative so I was kept happy. A lovely lad, well mannered & clean so kudos to him! All in all, putting the problems aside, a great company to deal with. Thanks so much Zone Blinds & a Merry Christmas to you all! 🎄🎁 xx

16 de dezembro de 2022
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Shona

Thank you so much for such kind words.
We are delighted that your loving your new blinds and very happy with the service you have received from our company all round.
If we can be of help to you again in the future please do not hesitate to call us.
Thank you for being a Zone blinds customer.

Kind Regards
Christine



Classificada 5 em 5 estrelas

Gordon & Kyle fitted our shutters both…

Gordon & Kyle fitted our shutters both lovely well mannered guys who did a fantastic job. We're so pleased with our shutters. We have an older property with no two walls or windows running straight but the finish Gordon achieved was fantastic. Was definitely worth the waiting time. Kyle was his apprentice who had all the pieces unpacked and lined up efficiently ready to fit

14 de dezembro de 2022
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Diane,

Fantastic, we are delighted to hear that you are so pleased with your new Shutters and also the service that Gordon & Kyle provided, we will certainly be passing your kind words on to them.

Thank you once again for being a customer of Zone, if we can be of any assistance in the future please just give us a call.

Thanks again for taking the time to send in your message.

Gillian

Classificada 5 em 5 estrelas

Fitted Curtains

Excellent and fitter Pat was very helpful with all questions I had

12 de dezembro de 2022
Opinião espontânea
logótipo da ZONE

Resposta da ZONE

Hi Brian,

Thanks so much for taking the time to send in your message. We will pass your very kind comments onto Pat, he will be delighted that you have been so pleased with the service he has provided.

Thank you once again for placing your order with Zone Blinds.

Gill

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