I've got the wooden bed frame and 6in Japanese floor mattress from Zonli. You can tell that both are made with high quality materials and packaged with care. Their super responsive to any questions an... Ver mais
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Leia as opiniões dos outros
I absolutely love the Cloud Morph Chair! It is so comfortable, and as a mom I love that it can be used as a regular chair or folded down into a floor seat. My only hesitation is that the carrying han... Ver mais
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Great mattress for naps or when you have guests coming over! I really love the quality of the materials—they feel soft and skin-friendly, and the mattress is thick enough to make sleeping comfortable.... Ver mais
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Absolutely love their new portable dryer!!! We no longer have to put our wet shoes on the back porch infront of the dryer vent, or scare the dogs with a blow dryer after their bath and I can warm our... Ver mais
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Informações sobre a empresa
Escrito pela empresa
ZONLI is a Floor Living brand. We specialize in Japanese-style tatami mattresses designed for foldable storage and healthy sleep. Not higher, but closer to the ground — where the body settles, space frees up, and life slows down. No premium margins, no marketing tricks. Just honest comfort, natural materials, and a price that feels right. That’s ZONLI: Just 5% profit and 100% honesty.
Our Promise to You
We're committed to our customers!
We provide free shipping on orders $100+, a 30‑day trial, a 1‑year warranty, and installment plans. Experience floor living the right way. Choose ZONLI today.
Informações de contacto
Estados Unidos da América
- cs@zonlihome.com
- zonlihome.com
4,5
Excelente
125 opiniões
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Perfect futon for 1970 VW van
I ordered the 2 1/2" Wheat Dream Futon Mattress for use w/my 1970 VW Transporter van, because the van’s pull-out bed cushion is too soft to provide sufficient back support, especially for extended use. It's worked out even better than I imagined, in terms of my back support and sleep quality. I wasn’t sure if the 2.5” depth would be enough support, which is what I ordered, but it definitely is. For size, I ordered the TWIN: 75"L x 39”W. In the photo you can see how the size fits inside a 1970 VW van. The length reaches almost exactly the length of the pull-out bed, which is perfect. The width is slightly less than the full width of the pull-out bed, which also works out fine. On the right side in the photo, it goes to the edge. On the left side there are a few inches where it doesn’t reach - but that doesn’t matter as it doesn’t affect the sleeping area. If you plan on any van camping/van life, this futon is a smart and economical investment. I couldn't be happier
13 de julho de 2026
Opinião espontânea
Resposta da Zonli
Hi Michael,
Thanks for your great review of our 2.5" Wheat Dream futon mattress and for sharing how it performs in your 1970 VW Transporter. We're glad it fixed the support issue and exceeded your expectations. Your Twin size fit info (near‑perfect length) is a helpful reference for other classic VW owners. We're happy you love it. Wishing you restful nights and happy adventures! Reach out anytime.
Best,
The Zonli Team
Genuinely shocked with how much I love…
Genuinely shocked with how much I love my Zonli! I have the futon mattress & I use it as my bed most nights, I love it because it acts as a thick yoga mat when I want gentle movement. I also have the mats- they are a game changer! They make my feel like a professional experience at home
20 de julho de 2026
Opinião espontânea
Resposta da Zonli
Hi Kaitlin，
Thank you for such an amazing review! We're genuinely thrilled that our futon mattress and mats have exceeded your expectations. It's wonderful that the mattress works as both a comfortable bed and a thick yoga mat for gentle movement, and we're so glad the mats give you that professional studio experience right at home—they really are game‑changers! Your feedback means a lot to us and will help other customers see the versatility of our products. Wishing you many restful nights and enjoyable practice sessions! Reach out anytime.
Best,
The Zonli Team
Excellent customer service
My experience with customer service went well. I reached out to see if I was within the 30 day return period for my product. I was not, but they still offered me a partial refund. I purchased a blanket that converts into a jacket. A friend of mine recommended it because I am always cold in our meetings. It charged well, but when I used it, I could not feel any heat. No matter the setting. At the higest setting, I began to feel heat in the pocket area after a few minutes. There wasn't any heat emitting from anywhere else on the blanket. I gave it another try a week or so later. Unfortunately, the same thing. I was told by the representative that their product only heats around the pockets. I was looking for heat all over.
20 de julho de 2026
Opinião espontânea
Resposta da Zonli
Dear Shaneisha,
Thank you so much for taking the time to share your experience. We're truly glad our customer service team could offer a partial refund even after the 30‑day window—we always want to support you as best we can.
We also want to gently explain how our blanket‑jacket works. It's designed with heating elements mostly on the chest and back to keep your core warm, which is why you might feel heat more around the pockets and upper body—that's completely normal. For a cozier experience, we recommend adjusting the snaps and waist belt to fit snugly, and trying different heat settings. And don’t forget to give it a few minutes to warm up!
We're truly sorry it didn't give you the all‑over warmth you were hoping for. Your feedback means the world to us, and we'll keep it in mind for future improvements.
If you ever have questions or need help, we're just a message away—we'd love to hear from you.
Warmest regards,
The Zonli Team
Love Zonli products!
Everything I have gotten from Zonli has been high quality and so comfortable. We love our Cloud Chair because it is so versatile and easy to clean. Very pleased with this brand!
21 de julho de 2026
Opinião espontânea
Resposta da Zonli
Hi Hannah,
Thank you for your lovely words! We're truly touched to know that everything you've received from Zonli has met your expectations for quality and comfort.
We're especially happy that our Cloud Chair has become a favorite in your home—its versatility and easy‑to‑clean design are exactly what we aimed for, so it's wonderful to hear that it works so well for you. Knowing you're pleased with our brand means the world to us.
We hope our products continue to bring you comfort and joy. If you ever need anything, we're always here to help!
Warmest regards,
The Zonli Team
My experience with Zonli was beyond…
My experience with Zonli was beyond satisfactory. I purchased the mattress and the tatami matts. The mattress is a great product and so far I am happy with my purchase. The tatami matts I wanted to return because they were sliding on my wood floor under the mattress and I didnt really see the need for them. When I contacted customer service about returning- they offered me the option to keep the tatami matts and refunded me 40% of the price, which I thought was extremely generous and accommodating. It helped me to not have to pack-up the box and ship. Saved me time and money. who doesnt like to save time and money? Satisfied customer:)
9 de julho de 2026
Opinião espontânea
Resposta da Zonli
Dear Customer，
Thank you so much for this wonderful review — we truly appreciate you taking the time to share both your experience with our products and your customer service journey with us. Feedback like this means the world, because it tells us we’re getting the important things right.
First off, we’re thrilled to hear you’re happy with your mattress! That’s always our number one goal — creating a product you love sleeping on, night after night. We put so much care into every detail of the design, and knowing it’s living up to expectations makes all the work worth it.
We also really appreciate you being honest about the tatami mats sliding on your wood floor. That’s exactly the kind of real-world feedback we value most — it helps us understand how our products perform in different homes and on different flooring types, and we’ll absolutely be keeping this in mind as we continue to refine and improve.
Most of all, we’re glad our customer service team was able to find a solution that worked for you. At the end of the day, we don’t want returns to be a hassle for anyone. The last thing we want is for you to spend time repacking, hauling, and shipping something back when there’s a simpler, better path forward.
Your satisfaction is genuinely what drives everything we do, from the products we design to the way we show up when you reach out. We don’t just want to sell you a mattress — we want you to feel taken care of, every step of the way.
Thank you again for your kind words and for being part of the Zonli family. If there’s ever anything we can help with down the line — whether it’s care tips, product questions, or anything else — please don’t hesitate to reach out. We’re always here.
Warmly,
The Zonli Team
Good experience with the mattress
Good experience with the mattress so far. I feel like I am getting good rest and don't find myself having trouble going back to sleep if I get up during the night like I would on a regular mattress. Also got the tatami mat to go under it, This is my first Japanese futon so I can't compare with other companies.
18 de julho de 2026
Opinião espontânea
Resposta da Zonli
Hi Michael,
Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means the world to our entire team, and we’re so glad to hear your first experience with a Japanese futon has been a positive one.
We especially loved reading that you’re waking up feeling well-rested, and that getting back to sleep during the night has gotten easier. That uninterrupted, easy return to rest is exactly the kind of difference we hope our mattresses make — there’s nothing quite like the comfort of a supportive, gently cradling sleep surface when you need it most, and it means everything to know it’s working that way for you.
It’s also great to hear you paired it with our tatami mat! The two were designed to complement each other perfectly — the tatami adds just the right amount of firm, breathable base underneath, while the mattress provides the soft, conforming comfort on top. Together they create that authentic, grounded sleep experience Japanese futons are known for.
We totally understand that this is your first futon, so we really appreciate you giving us a try and trusting us with that introduction. There’s something special about being someone’s first — it pushes us to make sure every detail, from the foam layers to the fabric feel, is just right. We hope this continues to be a wonderful addition to your sleep routine, and if you ever have questions, tips, or feedback down the line, we’re always here.
Thank you again, Michael, for your kind words and for being part of the Zonli family. Here’s to many more restful nights ahead.
Warmly,
The Zonli Team
We love our floor mattress
We love our floor mattress! So comfy and easy to store, we use it for our Sunday night family movie nights. Great product!
1 de julho de 2026
Opinião espontânea
Resposta da Zonli
Dear Jessica
Thank you so much for your wonderful review! Reading that our floor mattress has become part of your Sunday night family movie tradition truly made our day. There’s nothing we love more than knowing our product helps create those cozy, memorable moments with the people you care about most – that’s exactly why we make them.
We’re so glad it hits the sweet spot for you: soft and supportive enough for long movie marathons, yet easy to fold away when you need your space back. Whether it’s popcorn piles, extra episodes, or sleepovers, we wanted this mattress to feel inviting from the moment you unroll it – and hassle-free when you’re done.
Your kind words mean the world to our team. Every stitch, every layer of foam, and every detail is designed with real families in mind. Hearing that it fits so naturally into your weekly routine is the best reward we could ask for – and it inspires us to keep creating products that feel like home.
Thanks again for sharing your experience and for being part of the Zonli family. Wishing you many more cozy Sundays filled with great films! If you ever need anything, we’re always here for you.
Warmly,
The Zonli Team
I’ve been using the Zonli Floor…
I’ve been using the Zonli Floor Mattress for a while now, and it’s been such a great addition to my home. It’s incredibly soft and comfortable to sleep on, and during the day I also use it as a cozy lounge spot for reading or relaxing. It feels well made and has held up really well so far.
15 de julho de 2026
Opinião espontânea
Resposta da Zonli
Dear Valeri,
Thank you so much for taking the time to leave such a warm and thoughtful review — it truly means the world to our entire team at Zonli. Reading about how our Floor Mattress has found its place in your home, and how it’s become more than just a place to sleep, is exactly why we pour so much care into every piece we design.
We absolutely love hearing that it’s been pulling double duty for you — soft and supportive enough for a restful night’s sleep, and cozy enough to double as your go-to lounge spot for reading and unwinding during the day. That versatility was very much intentional; we wanted to create something that fits seamlessly into the rhythm of everyday life, whether you’re curling up with a book, stretching out for a nap, or hosting an impromptu movie night on the floor.
It also means a lot to know you’ve noticed the quality and how well it’s held up over time. We take great pride in the craftsmanship behind every floor mattress — from the plush, durable fabrics to the carefully layered foam inside — because we believe comfort shouldn’t fade after just a few uses. Knowing it’s standing the test of time in your home is the best compliment we could receive.
Reviews like yours don’t just make our day — they inspire us to keep refining, keep improving, and keep creating pieces that truly feel like home. We’re so grateful to have you as part of the Zonli family, and we can’t wait to continue being a small, cozy part of your daily routine.
Thank you again for your kindness and trust. If there’s ever anything we can do for you down the road, please don’t hesitate to reach out.
Warm regards,
The Zonli Team
It's customer service is terrible and…
It's customer service is terrible and provides very little information we asked. I didn't bother and decided to just refund and go with another company. Save yourself time and shop elsewhere.
28 de junho de 2026
Opinião espontânea
Resposta da Zonli
Dear Customer,
We sincerely apologize for your unsatisfactory shopping experience.
At Zonli, customer satisfaction has always been our top priority. We truly value your feedback, and we are sorry that our previous communication did not fully address your questions, which led to a disappointing experience.
Since we are unable to access additional order information through this review platform, please contact us at cs@zonlihome.com. Our customer service team will review your case as soon as possible and provide further assistance.
Thank you for your patience and understanding. We sincerely hope to have the opportunity to regain your trust.
Sincerely,
The Zonli Team
Think Twice Before Ordering Bedding Items from Amazon’s Third-Party Hong Kong Vendor Zonli
Ditto regarding other customer’s negative posted Reviews concerning Zonli’s 30-day Return & Refund Policy.
Heads Up! Number One:
Zonli’s Mattress Buyers 30-day Return & Refund Policy states all used items related to bedding are non-returnable if the item has been used.
NOTE: Confusingly Zonli’s 30-day Return & Refund Policy states in the next paragraph that all purchased Mattress’s must have been slept on for a minimum of 21 nights BEFORE starting a Return.
Heads Up! Number Two:
Zonli’s 30-day Return & Refund Policy states all On Sale Items are NOT eligible for the 30-day return and exchange service.
Surprised? I sure was. Luckily I read Zonli’s (after a frustrating search for it on their numerous websites) BEFORE the Fedex shipment arrived and refused delivery BEFORE contacting Zonli’s Customer Service (they provide excellent service if you succeed in contacting them).
Heads Up! Number Three:
In hindsight I realized that most (if not all) items sold on their Amazon third-party website are “On Sale.”
Heads Up! Number Four:
Before ordering bedding products from Zonli’s third-party Amazon website look for other product vendors that qualify for Amazon’s Return/Refund service.
July 3, 2026 Review Update:
After contacting Zonli’s Customer Service they understandingly refunded me the entire order amount after receiving and inspecting the refused order shipments.
I understand that Zonli’s Customer Service is not responsible for Zonli’s current obtuse, confusing and contradictory Return & Refund Policy.
I recommend that Zonli’s Legal, Marketing, Customer Service and Communication departments get together soon and critique the current policy.
Hint: Someone should stand and read Zonli’s Return & Refund Policy aloud to the attendees slowly- word-for-word - at the start of the meeting.
After listening I’m sure all will agree with me that a document review and revision is in order.
18 de junho de 2026
Resposta da Zonli
Dear Jim Drehfal,
We sincerely apologize for your dissatisfaction with your recent shopping experience.
At Zonli, customer satisfaction has always been our top priority. Our goal is to ensure that every customer is fully satisfied with our products and services.
We are truly sorry that the solution we previously provided did not meet your expectations and may have caused some misunderstanding. We can see that our customer service team provided you with a refund solution today, July 2.
If you still have any questions, please feel free to contact us. You may also email us at cs@zonlihome.com and we will handle your request as soon as possible.
Thank you for your patience and understanding. We sincerely hope to have the opportunity to regain your trust.
Sincerely,
The Zonli Team
A Product We Love and Customer Service…
A Product We Love and Customer Service We'll Never Forget
After years of struggling with traditional Western-style mattresses, my wife and I decided to try ZONLI's Japanese Floor Mattress along with one of their Tatami Mats. The difference was immediate. We started sleeping better, waking up with less discomfort, and genuinely looked forward to going to bed each night.
Unfortunately, our dog—who is a wonderful companion but occasionally makes questionable life choices—destroyed our mattress during an anxiety episode. It was completely our responsibility, and we knew it wasn't something covered under any warranty.
I reached out to ZONLI simply asking if there were any options available to help us replace it. Their response blew me away. Not only were they kind and understanding, but they treated our situation with genuine warmth and humor. Their team worked with management and provided a generous discount that allowed us to replace the mattress before I leave for Active Duty service.
Great products are important, but great customer service is what creates lifelong customers. ZONLI delivered both.
Thank you to the entire team for your kindness, professionalism, and for making products that have genuinely improved our quality of life.
Highly recommended.
18 de junho de 2026
Opinião espontânea
Resposta da Zonli
Dear Mario,
Thank you so much for your incredibly kind and detailed review. Hearing that our Japanese Floor Mattress and Tatami Mat have made such a tangible difference in your daily life—and that you actually look forward to bedtime—is the highest compliment we could ever receive.
For years, we’ve focused on crafting bedding that blends traditional Japanese comfort with modern daily support, and our greatest goal has always been to help people sleep better and wake up feeling their best. Knowing that our products eased the discomfort you dealt with for years with traditional mattresses means the world to us. It’s exactly why we do what we do.
We also truly appreciate you sharing the little mishap with your sweet pup. We understand how anxiety can affect our furry family members, and we never want an accident to disrupt your rest. So we worked with our team to secure a special discount for you, and we were genuinely delighted to see you successfully place a new order. It means a great deal to us that we could wrap this up smoothly before you embark on your new assignment.
You put it perfectly: great products are the foundation, but genuine, thoughtful customer service is what turns one-time shoppers into lifelong customers. We don’t just aim to sell bedding—we want to be a brand you can trust, whether everything is going smoothly or life throws a small, puppy-shaped curveball your way.
On behalf of all of us at ZONLI, thank you again. Wishing you safety and strength in your new assignment, and many more restful nights ahead. We're always here—just reach out at cs@zonlihome.com.
Warm regards,
ZONLI Team
Excellent product
Excellent product and great price, more than I thought it was going to be cool. It is awesome.
10 de junho de 2026
Opinião espontânea
Easy to use
Got the 2.5 inch one for camping. It folds up small, easy to pack. Also fine if someone needs a floor bed. I just throw it in the closet when not using it.
10 de junho de 2026
Opinião espontânea
I’m not impressed
I’m not impressed. I bought the 6 inch full size mattress and it’s been about a month - the smell of the mattress still hasn’t changed. It’s so intense, I’m not able to sleep on the mattress. It gives me a headache and makes it hard to breathe. It sucks! I’d return the thing, but Zonli doesn’t provide full refund or help with shipping. I don’t recommend this product. Not at all!
1 de maio de 2026
Opinião espontânea
Resposta da Zonli
Dear Customer,
Thank you for your honest feedback and we sincerely apologize for the inconvenience caused by our mattress.
At Zonli, customer satisfaction is our top priority. We take all your after-sales concerns extremely seriously and will fully resolve all issues related to your order.
We cannot retrieve your order details via this review page. Kindly share your order number or email address, or reach us directly at cs@zonlihome.com. Our dedicated after-sales team will follow up promptly to deliver a satisfying resolution.
We value your patience and hope to earn back your trust. Thank you for supporting us to make constant improvements.
Sincerely,
The Zonli Team
Great blanket, great service
Mom of two here, and this Zonli weighted blanket is pure magic. It has the perfect weight that feels like a warm hug. The kids and I love snuggling under it on the couch for story time, and it calms their high energy down almost instantly. Watching them drift off to sleep wrapped up together under this blanket—honestly, that peaceful view undoes all the exhaustion from my day. Best blanket I've ever owned, amazing quality and comfort.
20 de maio de 2026
Opinião espontânea
I purchased a 2.5” shikifuton from…
I purchased a 2.5” shikifuton from Zonli and had a frustrating experience with their return process.
The product itself is very thin and not suitable for daily use on a slatted bed (you can feel the slats through it), which I later learned is acknowledged by the company when compared to their thicker options.
The main issue is the return policy versus what is communicated after purchase. The website suggests a standard return process, but after contacting customer service, I was told to repackage the fully expanded mattress myself and drop it off at FedEx, with a 20% fee applied. There was no clear confirmation of a prepaid return label in the initial response.
Repackaging a vacuum-compressed mattress once opened is extremely difficult, and shipping costs for large items like this can be significant—potentially making the return impractical.
Instead, I was offered a partial refund (40%) to keep the product, which feels like a workaround to avoid the return process rather than a transparent solution.
I recommend that Zonli clearly disclose:
* Whether return shipping is covered or not
* The true difficulty of repackaging expanded mattresses
* That thinner models may not be suitable for everyday sleep on standard bed frames
Transparency upfront would help customers make more informed decisions
28 de abril de 2026
Opinião espontânea
Resposta da Zonli
Hi Mars,
We’re truly sorry for your disappointing experience. At Zonli, customer satisfaction is our top priority.
This 2.5" mattress is designed specifically for tatami mats. We’ve shared your feedback with our team and will update product info accordingly.
Regarding return shipping – we provide a prepaid return label, so customers do not incur any logistics costs.
The 40% partial refund we offered was simply a goodwill option to save you the hassle of repacking and shipping a bulky item – it was never to avoid our return policy. We fully respect your right to return and will process a full refund per our policy if you prefer.
Since we can’t access your order details here, could you please email us at cs@zonlihome.com or share your contact info? Our team will follow up quickly.
Thank you for your patience and feedback – it helps us improve. We hope to regain your trust
I ordered a battery operated heat…
I ordered a battery operated heat blanket from Zonli. It was defective.Ineeded it for my dialysis appointments. I received it March 30th . I contacted Zonli April 3rd to see how to return it and get a refund. I never heard from them. NowcIm stuck with a heat blanket that doesnt work and out of 40 dollars. I ordered through Walmart app and they said it was from a third party and could not refund me.
30 de março de 2026
Opinião espontânea
Resposta da Zonli
Thank you for your honest feedback. We sincerely apologize for the defective heated blanket and the unpleasant experience we brought you.
We fully understand how important this heated blanket is for your dialysis comfort, and we regret that our product failed to work properly. We are also truly sorry for the delayed response after you contacted us on April 3, which left you without proper after-sales support. This is our full fault.
We have verified your order and completed a full refund for you. Though our team replied within 24 hours, the email may have been sent to spam. We take full responsibility for this communication issue.
You may keep the blanket for daily warm use. We hope it can still bring you some comfort.
We have reported this issue to our team. We will strictly improve our product quality and customer service response to prevent similar problems.
Thank you again for your valuable feedback, which helps us grow and improve continuously.
I’m sure this company is a scam
I’m sure this company is a scam. The 4” classic floor mattress I recently received is a completely different color than advertised on the website, and the quality of the mattress is so blatantly misrepresented by their photos. This is supposed to be their “burro” color, and the internal is a thin flimsy piece of egg foam.
I’m trying to return both the mattress and tatami mat that I ordered, and customer service has been a nightmare. Refusing to provide return labels, and insisting (“kindly requesting”) that I give it more time. Plus, they charge a 20% restocking fee if you’ve opened the mattress. I’m so disappointed I didn’t do more research on this company before I ordered. Big regret.
1 de março de 2026
Opinião espontânea
Fundamentally poor quality.
Purchased a heated weighted blanket. 1 week after receiving, the ties connecting the blanket to the cover are rotted and broken.
Also purchased a heated dog bed, the heated portion is only in the center third of the bed, the rest is thin and not heated.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Zonli
We sincerely apologize for this terrible experience.
To better understand the problems of your heated weighted blanket and heated dog bed, please reply to this comment with your email or order number if possible, or send your order information and product issue details to our official service mailbox cs@zonlihome.com. We will rearrange after-sales service for you to fully address all your needs.
Again, we sincerely apologize for our mistakes and thank you for your valuable feedback, which helps us become a better brand.
I bought an electric blanket and Need…
I bought an electric blanket and Need to return it. I have sent emails, text and chat with nobody...... was 10th in the queue all day long
SCAMMERS -
5 de janeiro de 2026
Opinião espontânea
Resposta da Zonli
We are truly sorry that you have not received a reply from our team, and we take full responsibility for this poor communication experience.
If it is convenient for you, please reply to this comment with your email or order number, or send your relevant order details to our official service mailbox cs@zonlihome.com. We will rearrange after-sales service for you to fully address all your needs.
Again, we sincerely apologize for our mistakes and thank you for your valuable feedback, which helps us become a better brand.
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