zooplus.ie Opiniões 

Resposta da zooplus.ie

16/03/2026

Joan, it’s so encouraging to read that you’ve been with us for many years.

I’m delighted that the updates, service, and offers continue to meet your expectations.

Thank you sincerely for sticking with us and for sharing your experience.

Team zooplus

Resposta da zooplus.ie

16/03/2026

Sharon, I’m really glad everything was sorted so quickly for you — and that Sharon on the line was able to get that email out while you were still on the call!

Thanks for letting us know how it went; it’s great to hear the solution worked perfectly.

Team zooplus

Resposta da zooplus.ie

9/03/2026

Hi Stirn,

Thanks for taking the time to leave your review. I’m really to acknowledge it this late.

I fully understand how frustrating it must feel when a delivery takes far longer than expected.

We serve most of the European countries and, because of that, our warehouses are located in different countries, though always within European boarders.

Our deliveries to Ireland are fulfilled from our warehouse in Central Europe and we fulfil our orders there as per guidelines that can be found here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-

I’ve checked, and I’m unable to find any customer details matching your profile in our system, which means I can’t look into what happened with your order directly. Please, if you could very kindly contact our customer care team— we’d be more than happy to ensure this gets reviewed properly and that we support you in the best possible way.

Thank you again for your feedback — it genuinely helps us improve the service our customers receive.

Team zooplus

Resposta da zooplus.ie

5/03/2026

Hi Andrew,

Thank you for taking the time to share your thoughts with us. I’m really sorry to hear about your disappointment with recent deliveries.

I’ve checked, and I wasn’t able to locate your details in our system from the information provided here. As I’m not able to assist with individual cases publicly due to privacy reasons, could I kindly ask you to get in touch with our Customer Care team via the link below?
https://www.zooplus.ie/contact_form/

If you mention your Trustpilot review when you reach out, it will help us prioritise your query and look into what went wrong with your latest delivery.

Regarding the use of an Irish domain: zooplus.ie indeed serves customers in Ireland, even though we operate across several European locations. I appreciate you sharing how this feels from your side — your feedback is genuinely important and will be shared internally.

Thank you again for bringing this to our attention, and I truly hope we can restore your confidence in our service.

Team zooplus

Resposta da zooplus.ie

3/03/2026

Hi Jane,

I’m truly sorry to read what you’ve gone through, and I can only imagine how stressful this must have been for you—especially with your cat needing urgent support. This is absolutely not the experience I want anyone to have when relying on us for essential veterinary food.

I’ve checked, and I wasn’t able to locate any account or order details under your name, so I’m unfortunately unable to look into what went wrong with your delivery. I’d really like to get this sorted for you as quickly as possible, so could you please reach out to our zooplus.ie customer care team directly, mentioning your review for reference, or you can follow up on any existing communication? Once we have that, we can review the case properly and resolve everything for you.

Thank you for taking the time to share this feedback, even in such a frustrating situation.

In the meantime, I hope your cat feels better soon, and I’m here to assist as soon as you can share your details.

Team zooplus

Resposta da zooplus.ie

3/03/2026

Thank you so much for sharing your experience, Mike!

It’s great to hear that you’ve found the right selection of food at the right prices, and I’m really pleased the delivery has been quick and hassle‑free for you.

Your support truly means a lot to us.

Team zooplus

Resposta da zooplus.ie

25/02/2026

Hi Mr Smith,

I’m truly sorry to read about your experience, and as your review is from a few days ago, I apologise for not getting back to you sooner. Thank you for taking the time to share what happened — I can imagine how frustrating it must have been to expect your dog’s joint tablets only to find out the courier reported no record of the parcel. That’s absolutely not the level of service I want you to experience.

I’ve checked our system, but I wasn’t able to locate any customer details under your name, so I’m unable to review your case directly or see what might have gone wrong. Trustpilot doesn’t allow us to access your account from here for privacy reasons, so the quickest way for me to help is if you could please reach out to us through the zooplus.ie contact form, or follow up on any existing communication, and mention your review.

I know you mention contacting us already and not receiving the right assistance, which is something that we are more than keen to investigate, among the other things.

Thank you very much.

Resposta da zooplus.ie

19/02/2026

Thanks so much for leaving this lovely bit of feedback!

It’s great to hear that you enjoyed our prices, free shipping and the care we put into packaging your order.

Knowing this made a positive difference to your experience truly means a lot.

Team zooplus

Resposta da zooplus.ie

17/02/2026

Hi Patricia,

I’m really sorry to read about your experience, and even more so that it left you feeling this disappointed.

I’ve checked our system and I can confirm that I’ve located your customer details. As we cannot discuss individual cases publicly here on Trustpilot, we will communicate with you via our official channels.

Thank you for taking the time to share your feedback — it genuinely helps us do better.

Team zooplus

Resposta da zooplus.ie

17/02/2026

Hi Beany,

Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience with your recent order — especially as it left you without the food you were relying on.

Please, also accept my apologies for the slow acknowledgement here.

I’ve had a look, but I wasn’t able to locate your details in our system based on the information provided on Trustpilot. As we can’t access or discuss account-specific information publicly for privacy reasons, could I kindly ask you to reach out to our Customer Care team and mention your Trustpilot review? This will allow us to prioritise your case and investigate what happened with your shipment.

You can contact us using the following link:
https://www.zooplus.ie/contact_form/ or follow up on any existing communication you might have had with the team already.

Thank you again for bringing this to our attention. I genuinely hope you’ll give us the chance to look into this properly and put things right for you.

Team zooplus

Resposta da zooplus.ie

17/02/2026

What a lovely review, Theresa – thank you so much for sharing it!

I’m really happy to hear that our product range, stock availability, and special offers are hitting the mark for you. Knowing that you see us as reliable and trustworthy genuinely means a lot – that’s exactly the experience I want our customers (and their pets!) to have.

Thanks again for choosing zooplus and for recommending us.

Team zooplus

Resposta da zooplus.ie

10/02/2026

Hi Ewa,

Thank you for taking the time to leave your review — I’m really sorry to hear that your order reached you later than expected. I know how frustrating it is when deliveries don’t arrive on time, especially when you’re counting on them.

I’ve tried to locate your details in our system, but unfortunately I wasn’t able to find anything based on the information provided here. As Trustpilot is a public platform, I can’t access or discuss account specific information, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and mention your review, we’ll be able to look into this properly and help you further.

Thank you again for bringing this to our attention — I hope we’ll have the chance to make this right for you.

Team zooplus

Resposta da zooplus.ie

10/02/2026

Hi Bronagh,

Thank you for taking the time to share such a detailed review – I’m genuinely sorry that you’ve had to deal with this on every order. That’s not the level of reliability or transparency you should expect from zooplus.ie, especially when you’re depending on us for your pets’ supplies.

Thank you as well for sharing your ticket number (29816646). I’ve used this to locate your details in our system: for privacy reasons I can’t discuss the specifics of your account here on Trustpilot, but I’ll make sure our team follows up with you directly through our official channels to review what has happened with your recent orders and to see what we can do to put things right.

I’m also sorry that some of our past responses – either here or elsewhere – have come across as excuses such as “we can’t find your details”. When that happens, it’s not to suggest a review is false; it’s usually because the information visible on Trustpilot isn’t enough for us to safely locate the correct account. In your case, you’ve kindly provided your ticket number, which has allowed me to identify your details and ensure your case is followed up properly.

Thank you again for raising this so clearly –I really hope we can use this to restore some of your confidence in us.

Team zooplus

Resposta da zooplus.ie

10/02/2026

Hi Barry,

Thank you for taking the time to share your experience – I’m really sorry that your first order with zooplus.ie has left you feeling misled and frustrated.

I completely understand why the .ie address gave you the impression that this was an Irish-based company. zooplus.ie is our dedicated shop for customers in Ireland, but the company and our logistics centres are based elsewhere in the EU, which means orders are dispatched from abroad. There is absolutely no intention to deceive, and I’m sorry this wasn’t clearer when you placed your order.

I’ve located your details in our system and I’d genuinely like to resolve this with you directly – as we cannot discuss individual cases publicly on this platform, we will communicate with you via our official channels.

Thank you again for your feedback – it really does help us improve your experience with us.

Team zooplus

Resposta da zooplus.ie

6/02/2026

What a joy to read such enthusiasm! Thank you for sharing this lovely burst of positivity – it truly brightened the day.

Your kind words mean a lot, and I’m grateful you chose to spread the love so openly.

Team zooplus

Resposta da zooplus.ie

6/02/2026

Hi Michelle,

Thank you for taking the time to share this, and for sticking with zooplus.ie for so many years – it really does mean a lot.

Your comments are really valuable. Delivery reliability and transparency are crucial, especially for customers who are buying essential items, so I’m very grateful you’ve highlighted this so clearly. Feedback like yours is passed on to the relevant teams so they can review both processing times and how shipment updates are communicated for Irish orders.

It’s also lovely to read that you still see us as offering a fantastic range at good prices – thank you for recognising that. I really want your overall experience to match the quality and value you see in our products, and your suggestion about clearer communication when delays occur is spot on. Being upfront about timing so customers can plan ahead is something I know we need to keep improving.

Thank you again for your balanced and constructive review, and for being such a loyal customer. I really hope we can regain your full confidence in our service.

Team zooplus

Resposta da zooplus.ie

3/02/2026

Hi Jim,
Thank you for taking the time to share your experience with zooplus.ie and for sticking with us for so long before things started to go wrong.
I’m genuinely sorry to read how much your experience has changed since 2023.
I completely understand how frustrating the issues you describe are. I’m also particularly troubled by your feeling that the responsibility is being pushed onto everyone except zooplus – it would be fantastic if we had the opportunity to review how your queries to our support team, if any, have been addressed and see if we can do any better.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, but if you could reach out to our customer care team via https://www.zooplus.ie/contact_form/ and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
If you do decide to get in touch, we’d really like the chance to review what’s been happening with your recent orders, the delivery timelines you’ve been given, and how your enquiries were handled, so we can see what went wrong and where we need to fix things.
Thank you again for your honest feedback, Jim – I’m genuinely sorry that your experience has come to this point, and I hope we’ll have an opportunity to make things better for you and your pets.

Resposta da zooplus.ie

6/02/2026

Hi Frankie,

Thanks for taking the time to share your experience — I’m really sorry to hear how frustrating this has been for you.

I completely understand how disappointing it is when tracking updates go silent and the parcel ends up being left at the door without any proper notice.

Unfortunately, I wasn’t able to locate your account details based on the information provided here. As Trustpilot is a public platform, I can’t look into individual orders from here, but if you could get in touch with our zooplus.ie customer care team via the link below, or follow up on any existing communication — and simply reference your review — we’ll be more than happy to look into this properly for you:

https://www.zooplus.ie/contact_form/

If you prefer, you can also share your customer or order ID here, which is perfectly safe to do, and we can take it from there.

Thank you again for bringing this to our attention — we’d genuinely like to help get this sorted for you.

Team zooplus

Resposta da zooplus.ie

6/02/2026

Hi Smoothie Bowl,

Thank you for taking the time to share your experience with zooplus.ie.

I’m really sorry to hear how long you’ve been waiting for your cat food.

It’s great to hear that you find everything else “grand”, but I completely understand that delivery delays can overshadow the rest of the service. We’d genuinely like to understand what went wrong with this order, review the timelines, and see what can be improved going forward.

Unfortunately, I haven’t been able to find your customer details or order based on the information provided here on Trustpilot. As this is a public platform, I’m not able to look into individual accounts or resolve specific cases directly in this space for privacy reasons. If you could please contact our customer care team via the zooplus.ie contact form (https://www.zooplus.ie/contact_form) or follow up on any existing communication, and reference this review, we’ll be very happy to investigate what happened and help put things right.
Alternatively, you can safely add your customer or order ID in an update to this review so that we can try to locate your account more easily.

Thank you again for your feedback about delivery times – it’s really helpful for me and the team to see where things are falling short so we can work on making the service quicker and more reliable.

Team zooplus

Resposta da zooplus.ie

6/02/2026

Hi Sarah,

Thank you for taking the time to share your experience with us — I’m really sorry to hear how frustrating these repeated delays have been for you.

What surprises me the most, however, is what you are reporting about the our assistance to you that has not met your expectations and, with your help, it would be great if we had the possibility to put things right.

Unfortunately, I haven’t been able to locate your account based on the information provided here. As Trustpilot is a public platform, I’m unable to look into individual orders directly, but I’d really like to help get to the bottom of this for you. If you could reach out to our customer care team via:

https://www.zooplus.ie/contact_form/

or follow up on any existing communication, and reference your review, we’ll be able to check what’s been happening with your recent deliveries and assist you properly.

If you prefer, you can also safely share your customer or order ID here on Trustpilot — that would allow me to find your details and follow up more quickly.

Thank you again for bringing this to my attention, and I truly hope we can turn this experience around for you.

Team zooplus