zooplus.ie Opiniões 

Resposta da zooplus.ie

9/01/2026

Hi Martin,

Thank you very much for sharing your feedback with us, and sorry for the experience you had with your last delivery.

I would also like to apologise for not meeting your expectations with our assistance to you.

As I have found your details in our system and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.

Thank you for your patience.

Resposta da zooplus.ie

8/01/2026

Hi Carol,

Thank you ever so much for sharing your feedback with us, and sorry you are reporting poor experience with your latest delivery.

I am very surprised that you are also reporting failed attempts to contact us - upon testing both our email form as well as our phone lines, all seems to be in correct working order.

In any case, please, if you could very kindly try again and mention your review here so that we can correctly prioritise your query (we cannot assist you publicly here on Trustpilot for security and privacy reasons), that would be great.

Alternatively, please, if you can share your customer/order ID so that we can retrieve your details with those and communicate via our official channels, that would work too and it's a safe thing to do.

Thank you.

Resposta da zooplus.ie

8/01/2026

Hi KK,

Thank you so much for taking the time to share your feedback with us and, above all, to confirm your order ID.

I was able to find your account in our system and I can see you have kindly been in touch with our customer care team which I very much appreciate, thank you.

We will continue with our communication with you via our official channels.

Thank you.

Resposta da zooplus.ie

7/01/2026

Hi Ana,

Thank you very much for taking the time to share your feedback with us, and sorry you are experiencing delays with the delivery of your last order.

We cannot assist you publicly on this platform for security and privacy reasons, and, having found your details in our system, we will communicate with you via our official channels.

Thank you very much.

Resposta da zooplus.ie

6/01/2026

Hi Fran,

Thank you so much for sharing your feedback with us and I am so sorry for the inconveniences you have experienced.

I was able to find your details in our system using your first name and surname and, as we cannot assist you publicly here for security and privacy reasons, we will keep our communication with you ongoing via our official channels.

Thank you very much for your patience.

Resposta da zooplus.ie

6/01/2026

Hi Mags,

Thank you for taking the time to share your experience. I’m really sorry to hear about the delay with your order and the lack of communication — especially when you placed it well in advance to ensure delivery before Christmas. I completely understand how frustrating this must have been.

While occasional courier delays can happen, unfortunately the latest weather conditions together with the higher traffic of the last festive period have added some extra challenges. Though, indeed, the absence of updates and support is unacceptable and not the standard of service I want for any of our customers.

I wasn’t able to locate your account details from the information provided here, and for privacy reasons, I can’t resolve individual cases on Trustpilot. It would be great if you could very kindly help us to review this further: please contact our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication, and reference your review.

If you prefer, you can share your order ID here, which is safe to do, and I’ll make sure your case is prioritised.

Thank you again for sharing your feedback — I truly hope we can make this right and restore your confidence in us.

Resposta da zooplus.ie

6/01/2026

Hi Mike,

Thank you for sharing your feedback. I’m really sorry to hear about the delay with your order and the lack of response from the delivery company.

I also understand your point about price increases being challenging, even though, indeed, they affect the whole industry.

We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly. Due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.

That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.

We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our zooplus loyalty programme.

As I was able to locate your account details, I’d like to ensure this is reviewed properly. I see you have already contacted us, which is great, and we’ll keep our communication there via our official channels.

Thank you again for taking the time to share this — I truly hope we can resolve this quickly and restore your confidence in us.

Resposta da zooplus.ie

6/01/2026

Hi Mia,

Thank you for sharing your feedback. I’m really sorry to hear about the long delivery times and the difficulties you’ve faced trying to get in touch with us.

It’s really odd that our contact form wasn’t working and that you couldn’t reach us by phone. I wonder whether some technical glitch was what caused it.

I wasn’t able to locate your account details from the information provided here, and for privacy reasons, I can’t resolve individual cases on Trustpilot. We would very much love to look into this further: please contact our customer care team via https://www.zooplus.ie/contact_form/, and reference your review. If you prefer, or should the form still not work, you can share your order ID here, which is safe to do, and I’ll make sure your case is prioritised.

Thank you again for taking the time to write this — I truly hope we can make things right and restore your confidence in us.

Resposta da zooplus.ie

6/01/2026

Hi Paul,

Thank you very much for sharing your feedback with us and sorry for the slow acknowledgment here.

I'm very sorry to hear that you are experiencing delays with your delivery and we would very much love to assist you with that.

I was not able to find your details in our system using your first name and surname as shown here, and we cannot assist you publicly here on Trustpilot for security and privacy reasons: please, if you could kindly contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review. If you prefer, you can share your order ID here, which is safe to do, and I’ll make sure your case is prioritised.

Thank you again for taking the time to write this — I truly hope we can make things right and restore your confidence in us.

Resposta da zooplus.ie

6/01/2026

Hi Laurance,

Thank you for sharing your experience. I’m truly sorry to hear that your item arrived damaged and unusable. What surprises me the most, however, is that you were not able to contact us: it's very odd indeed, as both our contact us form and our phone lines are in good working order.

I wasn’t able to locate your account details from the information provided here, and for privacy reasons, I can’t resolve individual cases on Trustpilot. Please, if you could give our contact us form another go and contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review. If you prefer, you can share your order or customer ID here, which is safe to do, and I’ll make sure your case is prioritised.

Thank you again for bringing this to our attention — I truly hope we can make this right and restore your confidence in us.

Resposta da zooplus.ie

Actualizada a 15/01/2026

Hi Audrey,

Thank you for the update and for working with our Customer Care team — we appreciate the opportunity to learn and make things right. We’re pleased your replacement is scheduled for delivery today, and we’ll continue supporting you via our secure channels as needed.

Should anything still be off, please reply to our last message (you can reference this Trustpilot review so we can prioritise your case).

And if the experience now reflects how we handled things when they went wrong, you’re welcome to refresh your review — Trustpilot allows updating both the text and the star rating whenever you wish.

Thank you very much.

======================

Hi Audrey,

Thank you very much for taking the time to share your feedback with us and sorry you have experienced delays with your delivery.

I have found your details in our system using your first name and surname as shown here and I will make sure that our customer care team communicates with you via our official channels as we cannot discuss in details here due to privacy and security reasons.

Thank you.

Resposta da zooplus.ie

2/01/2026

Hi Miller,

Thank you for taking the time to share your experience with us.

We completely understand how upsetting and inconvenient this must have been, especially after being a loyal customer for so many years.

Please know that your feedback is very important to us. We deeply regret that we did not meet your expectations and that our proposed resolution did not reflect the trust and loyalty you have shown us over the years.

We sincerely appreciate your long-standing relationship with us and are truly sorry that this situation has led to disappointment.

Unfortunately, I was not able to find your customer account with the details provided here. Could you please reach out to our customer care team https://www.zooplus.ie/contact_form/ and reference your review.?

Resposta da zooplus.ie

2/01/2026

hi Jack,

Thank you for sharing your experience with us.

We regret to hear about the difficulties you have faced with delivery and the impact this has had on your ability to provide the right food for your dog. We completely understand how stressful and concerning this situation must be, especially when your pet’s health depends on timely delivery.

Please know that we take your feedback very seriously. Reliable delivery is a priority for us, and we regret that this experience fell short of expectations.

Unfortunately, I was not able to identify your customer account with the information provided here. Kindly reach our to our customer care team https://www.zooplus.ie/contact_form/ and reference your review.

We truly appreciate your trust and hope to have the opportunity to serve you better in the future.

Resposta da zooplus.ie

2/01/2026

Hi Daniel,

Thank you for sharing your experience with us.

I am truly sorry to hear about the repeated delays and damaged packages, and especially the disappointment caused by your Christmas order not arriving as planned. We completely understand how frustrating and inconvenient this must have been for you.

We regret that we did not meet your expectations despite your efforts to order well in advance.

I was not able to allocate your customer account with the information from here, kindly reach out to our customer care team https://www.zooplus.ie/contact_form/ and reference your review.

Thank you again for bringing this to our attention.

Resposta da zooplus.ie

29/12/2025

Hi Sheila,

Thank you for letting us know.

I am really sorry to hear that you have been waiting since December 10th, that’s far longer than expected and I completely understand how frustrating this must be.

I have checked and found your customer account with the information provided here and we will communicate with you via our official channels.

We truly appreciate your patience and will do our best to get this sorted .

Resposta da zooplus.ie

29/12/2025

Hi Sara,

Thank you for reaching out and sharing your concerns. I’m truly sorry to hear that you’ve been waiting so long and haven’t received clear updates, that’s understandably frustrating.

I wasn’t able to find your account details with the information provided here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing emails you have received from us, and reference your review?

Resposta da zooplus.ie

29/12/2025

Hi Anon,

Thank you for sharing your experience with us. I am really sorry to hear about the delays and the inconvenience you have faced, that’s definitely not the experience we want for our customers.

I wasn’t able to find your account details from the information provided here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing emails you have received from us, and reference your review.

Resposta da zooplus.ie

23/12/2025

hi Mary,

Thank you for reaching out and sharing your concerns.

I’m truly sorry to hear about the delay with your order and the difficulty you’ve experienced trying to contact us. This is certainly not the experience we want for our customers.

I have found your customer details based on the information provided here. As we are not able to discuss about individual cases publicly here for security reasons, we will communicate with you via our official channels.

Thank you again for bringing this to our attention.

Resposta da zooplus.ie

23/12/2025

Thank you for taking the time to share your feedback with us.

We truly appreciate your loyalty over the past 8 years and across multiple countries, and we’re very sorry to hear that your recent experiences have not met your expectations.

Your concerns regarding product quality, delivery reliability, and packaging practices are important to us. We understand how frustrating it can be when items arrive damaged or delayed, and we regret that our current processes have caused inconvenience. Additionally, we acknowledge your comments about customer support and accountability, and we take them seriously.

I wasn’t able to find your account details from the information provided here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please reach out to our customer care team via https://www.zooplus.ie/contact_form/

Thank you again for bringing this to our attention.

Resposta da zooplus.ie

19/12/2025

Hi Johny,

Thank you for bringing this to our attention. I’m truly sorry for the delay and the frustration this has caused.

I have found your account in our system using your details as shown publicly here, and, as we cannot assist you on this platform for security and privacy reasons, we will communicate with you via our official channels.

Your patience means a lot to us, and we’re committed to resolving this as quickly as possible.