Zucar Opiniões 

I recently purchased a Skoda Karoq from ZuCar Drogheda and I could not recommend them enough. Initially the car was located in Cork and after paying the €99 reservation fee Aoife sent me a personalised walk around video of my car detailing all the features. The car was moved to their Drogheda branch where I began dealing with Eimear who provided an exceptional service from start to finish. All information relating to protection packages and car finance was explained to me in clear concise detail. Eimear answered any questions that I had so efficiently either by phone or email. Pre-sale and post-sale care could not be faulted in any way. I could not thank Eimear enough. I will definitely be returning again in the future.

We bought Toyota Rav4 and Mitsubishi ASX from Zu car. As asx has some technical issues Mr Steve drove and assured to get it fixed and offered every support to get it done, also Becca was so kind and helped to do all paperwork for us. She took well care of us and they are the faces of ZU Cars, Cork. We recommend Zu Car

I bought a Honda Civic in June 2023, and my experience with their after-sales service has been extremely dissatisfying. The main issue concerns the left side marker lights, which were found detached from the vehicle's body and with water inside the lamp.
Despite reporting this problem, the response has been far from adequate. It's been around five months since I first raised the issue, and I have not received any suitable responses or updates. The marker lights are still hanging loose, and the presence of water inside the lamp has raised concerns about potential electrical damage.
Efforts to contact Zucar through email and phone calls have yielded no responses. Even when I called a few weeks ago, I was given vague assurances that a spare part would arrive within a week, along with a promise for an update. Unfortunately, no such updates or communications have been provided.
My disappointment and frustration with Zucar's after-sales service are profound. This experience does not align with my expectations for a company of their caliber. This situation has left me deeply unsatisfied.

Scammers , avoid undervalued my car €5000 they offered me €11000 for a 2016 Bmw 520 d and told me my car was only fit for auction which I kinda felt insulted seen my car has only 100000 miles full service history excellent condition inside and out which recently had the timing chain done full service and full nct beware of them

Bought my car from Zu car Limerick, 2 years ago, I even remember the sales guy I was dealing with Glenn thats how much of an impression they had on me , my car is a dream and I still love it ! Zu car called me 3 times to see how I was getting on and making sure all was ok with the car , when Zu car Limerick closed down I was raging to see it go but was Delighted I got a phone call from cork zu car only a couple of weeks ago , I reccomend Zu to my sister and she has just purchased a lovely car from them last week ✨ with nothing but good fead back , I'm shocked to see a lot of the negative comments 😕 but I'd deffenitly deal with them again no hesitations.

If i could i put no star at all horrible customer service we had a phone call from the agent about the car that we were interested drove 50 km just to find out the car was booked for someone else and the lady on the counter had no clue what was going on no sorry nothing we got a beautiful car at the Kearys carstore😉

Worse company ever. Do not deal with them at all. You will suffer a lot if you have any problem. They are not supportive at all. I paid extra money for a warranty, and when I needed them, they do nothing for me.

Very poor service. Promised to ring me back but never did. I had to ring them again. Half apologised the next day. Left me waiting, as they needed to print off sheets for me to sign. Asked for more money as a deposit (we agreed less the week before, and then they wanted €700+ more. When they came back, they rushed me through the signing. The manager who was dealing with me got the girl that was working there to get me to sign and they didnt mention the waiver which would have given me 10 days to change my mind. But she just kept saying "sign here, initial here" but my interest rate is very high and I had no way to back out of it, which I actually would have the right to do. They need to be respectful and give a full explanation, and the waiver is a right that was taken away unbeknownst to me. Poor service, not customer conscious.

50% are bad reviews, I'm put off before I begin

AVOID
Bought a car off them 3 months ago. It was a new enough car but I wanted to start the servicing under my own name, even though I had been assured it had been done. Lucky I did as the mechanic told me there was a completely faulty brake disc on the car. Zucar covered the cost to replace under warranty but still a dodgy thing to happen. After 3 months of owning the car I realised it did not suit my needs. I went back to then so see if they could assist me with trading it in against another (bare in mind I knew I would be losing money on this). I bought the car for €28900. After 3 months and 2000km they offered me €20000. AVOID

Can't fault Zucar. First time I'd used them for a used car valuation & I found them to be very fair on price.

6 Months before, purchased a car from this dealer with 2-year extended warranty (Frauds). Asked them to deliver the car took them 2 weeks to deliver. Encountered the first issue right after the purchase within 30 days, coolant pipe was broken (got it fixed after 15 days) the car was serviced in their center. After 15 days started another problem with the fuel tank leak and wiring issues. Raised a complaint with their warranty department they did not even revert back. Keep asking on getting a new car from them and giving me a buy-back option which I am losing a lot of money for no reason. I keep on asking them to go with the repair but no answers. They sold me the mechanically faulty car and no acceptance on this.
Now here, they will buy back a car from me repair it and sell it for +8k more.

My recent dealing with Zucar on Little Island in Cork left me with TERRIBLY BITTER TASTE.

1. PATHETIC TRADE-IN VALUE.
Like many others from the reviews, a few months ago my car was valued €5000 LESS than its real value so I declined the “wonderful” trade-in offer.

2. NO RESERVATION, OR POSSIBLY BUYING A CAR, UNLESS… YOU CHOOSE ZUCAR’S FINANCIAL OPTIONS?
Recently I test-drove one of their cars and wanted to buy it and even pay a deposit but I was told it was already “reserved.” Nevertheless, the sales rep gave me a quote via one of their financial institutions but I told her that I'd go with my Credit Union and need 2 days to sort it out.

3. CORDIAL BUT… PUSHY, VERY PUSHY TO MAKE THE DECISION NOW! BUY NOW!!!
The salesperson became very pushy so I wanted to see what the Zucar financial services would offer and the monthly payments were higher than my CU.

I offered to pay some deposit immediately but I was told that Zucar does not take deposits. However, if I wanted to “secure my car,” I should decide to buy it IMMEDIATELY and SIGN the “Commitment to buy” papers!?

Isn’t it confusing and strange that, on one hand, the car was already "reserved" but, on the other, I could have secured it by signing the commitment to buy papers!? I wonder if Zucar makes up the stories about the “reservations” and waits for the “right person” to come and buy their cars but only via the Zucar financial services.

I took the printed-out offer and I went home waiting on the salesperson to send me a link so that I could upload pics of my car for the possible trade-in option for my 2nd car. Although I received the link by mail that day, I did not proceed with the upload because I saw no reason to pursue a car that was already “reserved.” Plus, I didn’t want the trade-in option but to make my own arrangements with my Credit Union.

The next morning I got a call from another salesperson asking me when I would upload the pictures for the trade-in option and I asked if the car was available. She conformed it was. Now, did the first sale really failed through or not, I don’t know but I am thinking that there may have not even been such sale, or reservation, because the most important thing is not a satisfied customer but to sell your financial services on the top of the huge profit they get from their cars.

While talking on the phone to the salesperson that day, our connection started having some issues and I told her that I would hang up and call her back immediately which I did but I could not get through at all. Their phone was ringing and ringing and since I was at work, I went about my tasks hoping that the salesperson, realising that the connection had cut off, would call me back. Normal business practice but obviously NOT IN ZUCAR because NO such call ever came back as they don’t care about their customers and, more importantly, they didn’t see me as a potential customer for their “great” financial services. What a “professionalism!“

Since no call came in during the day, immediately after work I went to Zucar to inform them once again that I needed 2 days to get the money from my Credit Union but, unfortunately, I found out that the car had already been sold! When the receptionist called someone on the phone to ask them if they had asked for me to come in, I could heat the other person on the phone telling the receptionist: no, we sold the car.

Wonderful and very honest business practice, Zucar! Thank you from the bottom of my heart for wasting my time! Never again!

I am willing to bet that if I had agreed to the Zucar financial plan the first time I was in for the car I liked, I would have most certainly had the car by now.

I WOULD NOT RECOMMEND ZUCAR TO ANYONE. I would not take a car from them, even if they gave me one for free because I do not trust them at all. Actually, it may be “reserved” for someone 😊

EDIT: 06 June, 2023 - the fact that Zucar asked Google to REMOVE this review speaks volumes! RUN WAY FROM THIS COMPANY!

Great experience in Cork ZuCar, staff were excellent to deal with especially Colm who sorted everything, nothing was a hassle for him - would recommend

A very poorly functioning company. When I came to inspect the car, it was not cleaned, the interior was dirty, although it was agreed in advance. When I asked about the car, they immediately talked only about leasing and deposits. There was no mention of a deal! The price of the car is over €40,000, and they only give a 30-day warranty, where everywhere else they give a minimum of 3 months. In short, I will never contact this company again and I certainly will not recommend it to anyone!

We Had a deal agreed deposit paid they called me up asking for more money after we agreed the price . They also wouldn't give me the car insurance cover for any damage or scratches after telling me it will be included. All the info they advised was incorrect. Be careful and do not be mislead. They also ask you 2 get a bankers draft to pay into another company which is probably the financial Ltd company.

I went to zu car few days ago and i seen audi a3 nice so i put hold on it so this monday i got a call from zu car so the lady in questions said i will send you out appraisel i told her i had cars and she said do one for each car i drive a passat 08 now not best looking but run better than rolls royce the car opell insigina 2010 top end car inside and out no nct but i had told them that and said fine i know realistically give or take few euro the passat grand and opel 1500 to 1800 zucar 500 for the passat and 1000 for opel and that was subject to them check it over the car was looking at was 20,900 need i say any more i won't be going back if u are trading a car don't expect any deacent price

Got our first car from Zucar Limerick today, the car is lovely, and Sean who guided us through the process was lovely to talk with, it was a pleasure to be with him through out the process, if you are planning from zu car , get in touch with Sean, thank you Sean we will be in touch for our next one 😅😅, cheers mate !!!
Prachi and Basu

Bought a 171 Opel Mokka from ZuCar Cork. Overall the experience was very positive. Even when the Mokka developed a relatively minor issue ZuCar were all over it.

Special recognition to David in Sales. Courteous and friendly. Followed up in a timely manner and kept me informed in a timely manner.

Also similar recognition to Naomi and Barry in Service. Great support and follow up when the car needed attention.

Walter.