The flowers were for our 13 year-old Ill daughter in Belfast. Instead, she received a card relating to an 80 year-old great aunt in Yorkshire.

Each time I complained to Appleyard flowers on-line I received a different "no can do" message. Their complaint handling system was completely disjointed. They would not even offer any form of ex-gracia compensation, nor even a bunch of replacement flowers with the correct card.

I would not recommend this firm at all. There are plenty of other much more reliable firms around.

Overall not impressed and would not recommend them.

They have yet to respond to my request for a full refund.