‘Slow leak’ issues - avoid
Bunch of 3 balloons costing over £45 ordered as a gift. 1 arrived partly deflated. Seems to be reoccurring with this company, reading other reviews.
Why are balloons having a ‘slow leak’ ? Maybe look into your quality control…..
Refunding £6 is hardly an offer of compensation.
Won’t order again.
Thanks for the unhelpful reply Box Balloons! It’s a third of the bunch of balloons so surely a third should be refunded. The cost of the balloons and helium is a £10 at most, your markup is huge and it’s your fault that the product or how you have sealed it is substandard. Pay for better carriers or pack it better . I have flowers delivered all
The time and never an issue.
Resposta da Box Balloons | Helium Balloons Delivered
Hey there,
I’m sorry to hear you found our service disappointing, and one balloon arrived partially deflated.
We always want our customers to love their balloons, and gift something special, and when that doesn’t work out, it disappoints us too.
Balloons are a delicate and perishable product. While we do our best to make sure they arrive in perfect condition, this can be affected by factors beyond our control, such as how DPD handles them during transit or the presence of undetectable slow leaks.
Each balloon display undergoes strict quality control before dispatch. However, some slow leaks are so minor that they may not become visible until later. We always refund what is fair based on the cost of the balloon in correlation to the rest of the display.
We’re sorry it didn’t work out this time, but we do hope you choose to try us again in the future.