Reino Unido
Opinião sobre Flash Pack
Brillliant leader. Fabulous experience throughout. It was strange having a married couple in the group though. And a couple of people that complained about everything, so I hope thier opinion doesn’t sway anyone from booking.
Opinião sobre Surfacedoctor
Despite numerous attempts to repair a shower tray, the crack kept on coming back. Had to replace the tray in the end!
Communication from the company was excellent, full refund offered. Will use again.
Opinião sobre Giftcard.co.uk
Resposta da Giftcard.co.uk
Good day,
Thank you for your feedback. We are sorry to hear that the gift card has not worked as expected.
If you are experiencing issues redeeming it, please contact our support team at support@giftcard.co.uk so we can assist in resolving the problem.
With kind regards,
Janice - Team Giftcard.co.uk
(sent via mail)
Opinião sobre Box Balloons | Helium Balloons Delivered
Bunch of 3 balloons costing over £45 ordered as a gift. 1 arrived partly deflated. Seems to be reoccurring with this company, reading other reviews.
Why are balloons having a ‘slow leak’ ? Maybe look into your quality control…..
Refunding £6 is hardly an offer of compensation.
Won’t order again.
Thanks for the unhelpful reply Box Balloons! It’s a third of the bunch of balloons so surely a third should be refunded. The cost of the balloons and helium is a £10 at most, your markup is huge and it’s your fault that the product or how you have sealed it is substandard. Pay for better carriers or pack it better . I have flowers delivered all
The time and never an issue.
Resposta da Box Balloons | Helium Balloons Delivered
Hey there,
I’m sorry to hear you found our service disappointing, and one balloon arrived partially deflated.
We always want our customers to love their balloons, and gift something special, and when that doesn’t work out, it disappoints us too.
Balloons are a delicate and perishable product. While we do our best to make sure they arrive in perfect condition, this can be affected by factors beyond our control, such as how DPD handles them during transit or the presence of undetectable slow leaks.
Each balloon display undergoes strict quality control before dispatch. However, some slow leaks are so minor that they may not become visible until later. We always refund what is fair based on the cost of the balloon in correlation to the rest of the display.
We’re sorry it didn’t work out this time, but we do hope you choose to try us again in the future.
Opinião sobre The Range
Items are so badly packaged they are broken. Replacements are sent but the delivery by APC is horrendous! Please start using a more reliable company! !
Opinião sobre Kellyova
Awful fabric . Not suede or faux suede coat it’s brushed velvet.
Terribly made.
Tried contact them via email - no email back.
If you get scams. By these report them to trading standards
Opinião sobre Kensington Mortgages
Resposta da Kensington Mortgages
Hi, thank you for taking the time to speak with a member of our team, we hope that the discussion on the rate composition helped to clarify that your product margin was less than 5%.
We're sorry for any confusion and if you have any further questions, please do not hesitate to contact us through our online secure messaging portal or call us on 0333 300 0921, our lines are open Monday to Friday 9am-5.30pm. Thank you, Kensington.
Opinião sobre Ax Paris
Tried returning a dress for a bigger size, 16 days after the original order, when I returned from holiday. You are Only allowed 14 days to return stuff, so I had to get a credit instead. Even though the portal was not working 2 days ago. If it was I could have registered the return and then I would be allowed 5 days to take it to the post office! The rules are crazy when so many other companies offer 30 days return
Now I have a dress in the right size and will have a credit I have to spend on something else.
Oh and it costs £8 to return items!
It’s a Shame because the stuff is not bad, and I have ordered lots from here.
Although I have just seen the same dress on SHEIN for £50 less!
My advise is to shop elsewhere !
Opinião sobre TUI
Made the changes I needed, but they took payment 4 times which held my account in pending for 6 days.
Resposta da TUI
Hello Nina,
Thank you for your feedback.
I’m glad to hear we were able to make the changes you needed, but I’m truly sorry for the inconvenience caused by the multiple payment charges.
I have looked into this, and whilst I can only see one captured payment made within this timeframe I do apologise if any further payments were captured with your banking provider.
If you have any remaining concerns or need further assistance, please don't hesitate to reach out to us directly. We appreciate your understanding and your continued trust in TUI.
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Opinião sobre Trailfinders
Very helpful agent. Patient and knowledgable. Highly recommended.
Resposta da Trailfinders
Dear customer
Thank you for your kind review.
All the best
Trailfinders
Opinião sobre XDP
Over an hour after the delivery window!
4 hours waiting for it to arrive.
No updates until we were next.
Poor service wont order from The Range again if this is the service.
Resposta da XDP
Good morning,
We're to hear about the extended wait and the lack of updates regarding your delivery from The Range. We understand that waiting for a delivery for such a long time can be frustrating and inconvenient.
Your feedback is valuable, and we apologise for any inconvenience caused by the delay and the lack of communication regarding your delivery status. We strive to provide timely and efficient service to our customers, and it's disappointing to hear that we fell short of your expectations on this occasion.
We want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.
Kind Regards
XDP
Opinião sobre Jet2holidays
Resposta da Jet2holidays
Hi there,
Thanks for your review.
I'm sorry to read about your recent experience.
If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
Opinião sobre TyresOnTheDrive.com
Opinião sobre Halfords Autocentres
Honest and reliable.
Great service , Unlike a very near competitor
Opinião sobre HolidayTaxis
Transfer in Iceland to Reykjavik.
Booked VIP transfer at £140 for 2 people for a 45 minute journey(yes £140!!)
What they do not tell you is that you get on the next bus that is available, so waiting 20 minutes at the airport was not such a big deal.
However..........................
Called 24 hours before the 8am flight departure(as the paperwork says) to be told the 5am VIP bus is full and we will have to get the 3.30am VIP bus!!!!!
We were at the airport when it was closed, and waited nearly 4 hours to fly.
This is absurd and i will never use them again.
Resposta da HolidayTaxis
Dear Customer,
We are very sorry to hear about your experience.
Would you kindly send us an email to customerservices@holidaytaxis.com with the above information, your contact details and booking reference, so we can investigate this on your behalf?
If you have already contacted us at the above address, please be advised that the team allow up to 28 days for investigation and response.
Opinião sobre hoppa
i booked then received an offer 40% discount code when it rejected the one i was trying to use
Resposta da hoppa
Dear customer, We are very sorry to have read about your experience. Please allow us an opportunity to look into this further. If you haven’t already, visit our contact us page and send us your feedback at https://talktous.hoppa.com/en/support/home. Thank you, Team hoppa
Opinião sobre Hive
Resposta da Hive
Hi there and thanks for your review, we're sorry you have not received your echo dot, this is not the type of service we wish to provide and we would love to rectify this for your asap. Can you please get back in contact via live chat (www.hivehome.com), Twitter (@hivehelper), or Facebook (Hive) where we are available from 8am-9pm, 7 days a week so we can resolve your issue. Thanks - The Hive Team ^CM
Opinião sobre Spabreaks.com
Difficult to book, and treatment times not available at certain times on certain days, even though there is availability if i book direct.
Didn't think it would be so difficult to book.
