Dear Customer,

We are truly sorry to hear about your disappointing experience. Please accept our sincerest apologies for the service and product quality that did not meet your expectations. We take your feedback very seriously and want to make this right for you.

To help us investigate and resolve the issue as quickly as possible, could you please share your order number or contact details with us? Once we verify your information, we will work with you to find a suitable solution—whether that involves a replacement or a refund.

Your satisfaction is important to us, and we are committed to improving based on customer feedback like yours.

Thank you for giving us the opportunity to address your concerns.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com