Mother’s Day Disappointment
Very disappointed with the flowers that were delivered to my mum on Mother’s Day. As I couldn’t physically be with her, it was incredibly important that the flowers conveyed just how much she means to me.
Unfortunately the flowers that were delivered didn’t last more than a few days (even my brother’s garage forecourt flowers were still going strong more than a week later!).
When I sent a note with photo via the so-called “Happiness Guarantee” that states my complaint would be reviewed within 24-48 hours, I’ve yet to hear anything. Not even an acknowledgment of the complaint.
I’m very disappointed and quite upset that on my Mum’s special day, she was sent flowers that were already starting to wither.
Why started as a 2 star review, I am pleased to upgrade to 4 stars. This is primarily down to the excellent customer service I received from Max who, upon seeing my initial review, immediately swung into action with a full refund.
Resposta da Appleyard Flowers
Hi,
I am Max from the Appleyard London Escalations Team.
I am reaching out as you left a negative and here to resolve this without a delay. I am sincerely sorry that your Mother’s Day gift did not last as it should have; it is heartbreaking to hear they were outlasted by a supermarket bouquet when they were meant to be a premium surprise.
I see you used the 100% Happiness Guarantee to claim and I have personally approved this for you and its now added to your account. Please know that we do live up to our policy, and I apologize for the delay in the initial acknowledgment. So sorry for the inconvenience this has caused you and your mother.
I will email you now to state this to you as well, so you have all the details of the credit and my direct contact information for your records.
Best wishes,
Max Lazarus
Senior Resolution Specialist | Escalations Team
Appleyard London