First delivery and they have got it…
First delivery and they have got it wrong!!
Ordered:
3x semi skimmed milk - £1.29 each
1x homogenised milk - £1.29 each
1x pack of 6 eggs - £2.45 each
1x Milk minder - £16.99 each
Ended up with just 1x semi skimmed milk and 1 homogenised milk…….
Where is the rest of my order? over £15 worth of stuff missing!!!
Thankfully the milkman took a photograph (we also have cctv)
Appalling start and service by this company. Got to wait until 7am to try and resolve this
Will be cancelling all my orders moving forward and account if they don’t put this right
07:10am - UPDATE: Spoke to customer service who told me the reason was because there was no stock availability. While this may be the case with the milk minder, milk and more clearly have eggs and the additional two bottles of semi skimmed milk!
Clearly liars and now I’ve canceled all my deliveries…. Also unable to process my refund yet due to the order still being “out for delivery” when they have confirmed the delivery photograph taken at approx 2am
Stay away from this company. Complete let down for my first delivery and shocking level of customer service
10:15am Further update, offered £5 voucher for a £25 order and the poor level of service…. Not good enough so account now canceled
Resposta da Milk & More
Hi,
Thank you for taking the time to review our service and bringing this matter to our attention.
We are very sorry to hear about the issues with your first delivery. Please accept our apology for any inconvenience and frustration caused.
As we discussed over the call, we will escalate this matter to the concerned department to review what went wrong with your order. Additionally, our retention team will contact you directly to further proceed and ensure your concerns are addressed properly.
Your feedback is crucial, and we're taking immediate steps to identify and rectify the serious issue you've highlighted. We appreciate your patience and want to assure you that we are actively investigating the cause to prevent any further occurrences.
Should you require any further assistance, please do not hesitate to get back into contact with us!
Best Regards,
M.Ali