Had to throw four 1 litre bottles of semi-skimmed milk away which was well within the use by date but very sour. I emailed the company and was told I would be reimbursed. I received a refund for one bottle. I emailed again and was asked to provide a photo of the bottle showing the date and batch number. I replied to the email with a photo and heard nothing. I have since sent two further emails with another photo attached and still nothing. Having been a customer for around 14 years and recommending to friends and family, I am thoroughly disappointed. I will therefore be cancelling my account and advising people NOT to use this company. Really gone downhill 😕